The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... See more
Company replied
Location
Switch locationUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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See what reviewers are saying
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... See more
Company replied
Well laid out store It was easy to find the new crockery we had seen on the website A very helpful member of staff helped us buy what we wanted and we were able to pay with the cash we had raised... See more
The staff here are friendly, knowledgeable and helpful. I had a problem with a product which wasn't working properly, so brought it back and they exchanged it for a new one immediately. And the assi... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, United Kingdom
4.9
Excellent
466 reviews
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Reply from ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lovely shopping experience.Great…
Lovely shopping experience.Great staff,and excellent products.
February 2, 2026
Very friendly
Very friendly, helpful and knowledgeable staff. Product is really useful.
February 2, 2026
Great little non stick saucepan
Great little non stick saucepan that was on sale too. Happy days.
January 31, 2026
knowledgeable ,helpful staff
clean and calming surroundings , no hassle from the staff who were exceptionally helpful and knowledgeable about the product i was buying.
February 3, 2026
Specialist shop
Excellent service from the colleagues. The shop had a wide range of cooking utensils and I was able to buy what I needed (plus some other impulse buys 😊)
February 1, 2026
Reply from ProCook - Cardiff
We're so glad to hear you received excellent service and found a wide range of cooking utensils! It's great you were able to buy what you needed and a few extras.
Good service and good quality
Good service and good quality. the items we ordered arrived on time. Maybe items could be a little less expensive.
January 22, 2026
Reply from ProCook - Cardiff
We're happy to hear that you received good service and quality items promptly. We appreciate your feedback regarding the pricing of our products.
Lovely shop
January 25, 2026
Professional helpful staff good…
Professional helpful staff good customer support and advice
January 29, 2026
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our staff and support.
So far so good
Quality knife good edge, broad blade good to run against back of fingers whilst chopping. Yet to see how it sharpens on the wet stone as recently purchased.
January 26, 2026
Reply from ProCook - Cardiff
We're happy to hear that you find the knife to be of good quality with a sharp edge. We appreciate your feedback and hope it sharpens well with your wet stone!
Great customer service
Great customer service. The lady who helped us choose our new set of pans was great, she was extremely knowledgeable and not pushy. We are very happy with our purchase and will be back for more
January 11, 2026
Reply from ProCook - Cardiff
We're happy to hear that you received great customer service! It's wonderful that the team member was knowledgeable and helpful in choosing your new pans. We appreciate your positive feedback and look forward to your return!
Helpful friendly staff
January 20, 2026
Reply from ProCook - Cardiff
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
This was my first visit to Pro Cook
This was my first visit to Pro Cook, and I was looking for some affordable kitchen items for a family member who enjoys cooking. I found several items that I have not seen in other cook shops and with competitive prices. The items in the shop look to be good quality.
The person who served me took care to wrap up a fragile item.
January 17, 2026
Prompt and efficient service
Prompt and efficient service. Good quality and value of item.
January 16, 2026
good experience
The item I wanted was there, easy to find, at a reasonable price and the lady that served me was extremely nice.
January 10, 2026
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you wanted easily and that our staff was nice.
Get your kitchen equipment from Procook.
A great team in the Cardiff store , so very helpful. A huge range of kitchen products , spoilt for choice. Pay them a visit if you need new kitchen equipment .
January 8, 2026
Reply from ProCook - Cardiff
We're happy to hear that you found our team in Cardiff helpful and that you appreciated the wide selection of kitchen products available. Thank you for your positive feedback!
Reply from ProCook - Cardiff
We appreciate you letting us know our staff was helpful, and we are so happy you plan to return!
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