The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... See more
Company replied
Location
Switch locationUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... See more
Company replied
Well laid out store It was easy to find the new crockery we had seen on the website A very helpful member of staff helped us buy what we wanted and we were able to pay with the cash we had raised... See more
The staff here are friendly, knowledgeable and helpful. I had a problem with a product which wasn't working properly, so brought it back and they exchanged it for a new one immediately. And the assi... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, United Kingdom
4.9
Excellent
466 reviews
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Lovely shop with very helpful and…
Lovely shop with very helpful and polite service.
December 17, 2025
Reply from ProCook - Cardiff
We appreciate your positive feedback on our helpful and polite service in our lovely shop; we are so happy you were pleased!
I purchased a set of knifes with…
I purchased a set of knifes with supposedly a block to place them in as I don't like to see knifes on display . I had to go back to my car and the staff member had wrapped them up on my return to pay for them.
When I got home I found that I was given a magnetic block instead . I live a quite distance from the shop and going back was inconvenient at such a busy time of the year. The staff member did apologies but it cost me travel time and cost in fuel to return.
An offer of discount would have been appreciated .
Thank you
Regards
JP Patterson
December 16, 2025
Reply from ProCook - Cardiff
Thank you for your review we will pass this feedback on to the store.
Great range of goods and I was able to…
Great range of goods and I was able to buy it all in one place. We got a steamer with two levels, a frying pan and a saucepan set. We’ve used them all and they are excellent to cook with and very easy to clean.
December 16, 2025
Reply from ProCook - Cardiff
We're happy to hear that you found everything you needed! It's great to know that you're enjoying cooking with the steamer, frying pan, and saucepan set and that they are easy to clean. Thanks for your positive feedback.
Good product range especially in…
Good product range especially in utensil area. Helpful sales staff
December 17, 2025
Reply from ProCook - Cardiff
We appreciate your positive feedback! We're so happy you liked our product range and found our sales staff helpful.
ProCook Cardiff a store to visit
Visited the Cardiff store on 10th December, was greeted upon entering and told us not to hesitate in asking for assistance. Store was well set up as they had not long opened, the young lady was busily dusting everything. The young man,Liam, was very kind reaching and carrying things for us. Made our purchase and asked if we could collect it later. Upon return he even offered to carry the items to our car. Highly recommend the service we received at this store.
December 11, 2025
Reply from ProCook - Cardiff
We're happy to hear that you enjoyed your visit to our store on December 10th. It's great to know that our team was helpful and accommodating, especially with carrying your items. We appreciate your recommendation and are glad we could provide excellent service.
Kitchen knives
I sought advice from the member of staff who was very knowledgeable and helped me to purchase a set if kitchen knives.
He was polite, helpful and gave me his full attention. I didn't feel pushed into a decision.
December 11, 2025
Reply from ProCook - Cardiff
We're happy to hear the staff member was knowledgeable and helpful when you purchased your kitchen knives. We appreciate that he gave you his full attention and that you didn't feel pressured.
Great really helpful stafff
December 9, 2025
Reply from ProCook - Cardiff
We are happy to hear that we could assist you so well. Thank you for your kind feedback; it means a lot to us.
Lovely shop ,the staff was very helpful…
Lovely shop ,the staff was very helpful and told me about the offers that was on very helpful ,definatly go back
November 18, 2025
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop and found our staff very helpful with the offers.
friendly service and wrapped our…
friendly service and wrapped our purchase very professional,
November 15, 2025
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We are so happy to hear you enjoyed our friendly and professional service.
Great products even better with 3 for…
Great products even better with 3 for £9
Really helpful member of staff
November 8, 2025
Reply from ProCook - Cardiff
We're glad you enjoyed our products and the 3 for £9 offer! It's great to hear our staff was helpful. We appreciate your positive feedback!
Reply from ProCook - Cardiff
We appreciate your feedback and are glad our team could help you with their knowledge.
Such helpful staff
Such helpful staff - spent time with us to discuss which pans were the best for our needs
November 8, 2025
Reply from ProCook - Cardiff
We're happy to hear that our staff was so helpful in guiding you to the best pans for your cooking needs. Thank you for sharing your positive experience!
All products were first class
October 31, 2025
Reply from ProCook - Cardiff
We're happy to hear that you had a first class experience with our products. Thank you for your positive feedback!
Lovely quality products had a good price
November 1, 2025
Reply from ProCook - Cardiff
We appreciate your positive feedback; we're so glad you value our lovely quality products and good price.
Great choice, great service
A smaller outlet but very well set out with excellent variety of kitchen products.
From wooden spoons, great knife selection to electronic gadgets and the friendly helpful staff, this store is certainly well worth a visit.
November 4, 2025
Reply from ProCook - Cardiff
We're delighted you found our smaller outlet well-organized with an excellent variety of kitchen products. It's great to hear you appreciated our selection and friendly, helpful staff. We appreciate your visit!
Very helpful member of staff who helped…
Very helpful member of staff who helped me find what I wanted.
October 30, 2025
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff helped you find what you wanted.
Very helpful staff.
Very helpful staff....no matter which store you go to the staff are friendly and knowledgeable. Always go there for goods and quality always good.
October 30, 2025
Reply from ProCook - Cardiff
We appreciate you taking the time to share your experience! We're so happy to hear that you consistently find our staff friendly and knowledgeable, and that our goods are of good quality.
Reply from ProCook - Cardiff
We appreciate you letting us know about our great service and experienced staff! We are so happy to hear it.
Reply from ProCook - Cardiff
We appreciate you letting us know our staff is extremely helpful. We are so glad to hear it!
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