We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... See more
Location
Switch location25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
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See what reviewers are saying
Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... See more
The staff were excellent especially Angela at the dockside branch, she helped me decide on the right knives and sold me the right frying pans which was perfect for what we needed and will go back for... See more
Great place for Quality kitchen needs. Whether that be an expensive item or one of a less expensive kind. The 3 for £10 range is very good quality.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, United Kingdom
4.8
Excellent
422 reviews
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Reply from ProCook - Chatham
We're delighted you found what you wanted with great service!
Reply from ProCook - Chatham
We are so pleased to hear about our team member's knowledge and helpfulness.
Reply from ProCook - Chatham
We appreciate your kind words.
Fantastic shop
The staff were really friendly and so helpful, the product is great and fantastic quality.
May 13, 2026
Reply from ProCook - Chatham
We're so glad you found our staff friendly and helpful, and that you love the great quality product!
Excellent customer services 🙌🏾
May 8, 2026
Reply from ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpfully and friendly.
May 12, 2026
Reply from ProCook - Chatham
We appreciate you letting us know we were helpful and friendly; it means a lot to our team.
The guy in the shop was very helpful in…
The guy in the shop was very helpful in finding an old order so I could match my knives.
May 4, 2026
Reply from ProCook - Chatham
We're so glad you and your son are enjoying our knife! We appreciate your kind words.
The assistant was so friendly
The assistant was so friendly, helpful and very smiley makes a world of difference
May 5, 2026
Reply from ProCook - Chatham
We appreciate you sharing your positive experience! We're so glad our assistant made a difference.
Reply from ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The item what wanted to buy was only on…
The item what wanted to buy was only on a display not in the shop
April 26, 2026
Reply from ProCook - Chatham
We regret that the item was unavailable. We will check our stockroom to prevent this in the future. Thanks for letting us know.
Good pots at very average prices
The person who said that was very helpful and very knowledgeable about the pots
April 25, 2026
Reply from ProCook - Chatham
We appreciate you sharing that our staff was helpful and knowledgeable about the pots. We're so happy to hear that you had a positive experience!
All the items I have bought from pro…
All the items I have bought from pro cook have been fantastic quality . The pans are so sturdy . The crockery is lovely and the utensils are reliable and strong . The price is good as there are long guarantees on specific items .
April 18, 2026
The ProCook Kettle.
I am very pleased with my ProCook electric kettle which was on offer and reduced to £69. The shop assistant could not have been more helpful; he removed the packaging and helped me to have a quick look at the kettle before I took it home. Also, he fully explained the returns and guarantee terms. I will certainly shop at the ProCook Chatham Dockyard Outlet store again.
April 12, 2026
Good customer service
The staff took out time to explain the products.
They were so patient
April 9, 2026
Reply from ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was patient in explaining the products.
I've purchased some saucepans from here…
I've purchased some saucepans from here before, great quality and staff very helpful 👌
April 8, 2026
Reply from ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our saucepans high quality and our staff helpful.
Just popped in for a browse on Easter…
Just popped in for a browse on Easter Monday and brought some handy kitchen scissors. Lovely shop and friendly staff member.
April 6, 2026
Reply from ProCook - Chatham
We're happy to hear that you enjoyed browsing our shop on Easter Monday and found some useful kitchen scissors. We appreciate your positive feedback about our shop and staff!
Reply from ProCook - Chatham
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
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