We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... See more
Company replied
Location
Switch location25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
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Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... See more
Company replied
The staff were excellent especially Angela at the dockside branch, she helped me decide on the right knives and sold me the right frying pans which was perfect for what we needed and will go back for... See more
Great place for Quality kitchen needs. Whether that be an expensive item or one of a less expensive kind. The 3 for £10 range is very good quality.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, United Kingdom
4.8
Excellent
422 reviews
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Excellent Customer Service at the Chatham Store
The Customer Service at the Chatham store was excellent and the staff member on duty that early January day was very knowledgeable about the products on sale.
Her manner was also excellent and she is a credit to your business
January 10, 2026
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Staff was really nice
Staff was really nice, and the shopping experience was quick and easy
February 8, 2026
Reply from ProCook - Chatham
We appreciate you sharing your thoughts! We're so happy to hear you found our staff nice, and your shopping experience quick and easy.
Fantastic chef knife
I was looking for a chef knife and was impressed by the range available in the shop, as I don't like buying these kind of items online. The staff was very helpful and there is a chopping board and veg available to actually try the knives!
They have lots of other high quality cooking equipment and tableware, I am sure I will be back.
February 2, 2026
Reply from ProCook - Chatham
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
bought a chopper and milk pan.
bought a chopper and milk pan.
Excellent quality and value for money.
There were different sizes to choose from.
Polite and helpful shop assistants.
Angela, is very proactive and kind.
February 1, 2026
Well stocked shop with quality goods
Well stocked shop with quality goods. Felt comfortable browsing without being harassed
January 28, 2026
Reply from ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our selection and felt comfortable browsing.
Good products and very helpful staff in…
Good products and very helpful staff in shop.
January 29, 2026
Reply from ProCook - Chatham
We appreciate your positive feedback. We are so happy that you liked our good products and found our staff in the shop very helpful.
Reply from ProCook - Chatham
We appreciate you letting us know that you enjoyed our excellent service, as always; it means a lot to our team.
We have been looking for a new set of…
We have been looking for a new set of kitchen knives for a while. The lady that served us was extremely knowledgeable and spent time with us making our choice. We chose this product and they are amazing. We still use our Saipan set that is around 30 old and still looks brand new.
Highly recommend this brand.
Ian and Jo Perkins
January 19, 2026
Reply from ProCook - Chatham
We're so happy to hear that our knowledgeable staff member helped you select your new kitchen knives. It's great to know you're enjoying them and that your older set has stood the test of time. We appreciate your recommendation!
Wanted one of the griddles for a while…
Wanted one of the griddles for a while now and got to say I don’t know why I waited, brilliant to use on gas hob or oven. Very easy to clean - will be threatening myself to the frying pant next.
January 23, 2026
Reply from ProCook - Chatham
We're happy to hear that you're enjoying the griddle! It's great to know it's easy to use and clean. Thank you for sharing your experience; we appreciate your positive feedback.
I absolutely love the Elite pan range
I absolutely love the Elite pan range. Superb for my induction hob.
I returned one of these pans which had given me 18 years of excellent use but the honeycomb disc on the base had buckled. The Chatham staff were extremely helpful and replaced my pan with a new Elite one with a discount for my remaining guarantee on the old one. Great service and confirms for me what a good idea it is to buy from you.
January 22, 2026
Reply from ProCook - Chatham
We're happy to hear that you love the Elite pan range and that it works well with your induction hob. We appreciate your positive feedback regarding the helpful service you received. It's great to know you had a good experience.
Reply from ProCook - Chatham
We appreciate your positive feedback! We're so glad you enjoyed our shop and products; it means a lot to us.
Amazing sales assistant
Amazing sales assistant, very helpful- not pushy. Told us about the January sales. Made some lovely purchases. Very happy. Love this shop- this is my go to.
January 21, 2026
pleasant and helpful
January 7, 2026
great product fantastic customer…
great product fantastic customer service, from shop assistant will shop again when neede
January 14, 2026
Reply from ProCook - Chatham
We appreciate you taking the time to share your thoughts! We are so happy to hear that you received fantastic customer service and enjoyed our great product.
Very helpfull staff went above and beyond at the dockside store in chatham
Very helpfull staff went above and beyond
January 17, 2026
Really good knifes I got mine for…
Really good knifes I got mine for 124.99 Nd 6 steak knifes plus they came in a block
January 13, 2026
Reply from ProCook - Chatham
We're happy to hear that you find our knives to be really good! Thank you for letting us know about your purchase and sharing your positive experience.
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