We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... See more
Company replied
Location
Switch location25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
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See what reviewers are saying
Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... See more
Company replied
The staff were excellent especially Angela at the dockside branch, she helped me decide on the right knives and sold me the right frying pans which was perfect for what we needed and will go back for... See more
Great place for Quality kitchen needs. Whether that be an expensive item or one of a less expensive kind. The 3 for £10 range is very good quality.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, United Kingdom
4.8
Excellent
422 reviews
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Really helpful staff in Chatham branch…
Really helpful staff in Chatham branch and quality of products are so reasonably priced
September 22, 2025
Reply from ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our Chatham branch staff helpful and liked our reasonably priced, quality products.
Staff were very helpful and polite
Staff were very helpful and polite, helped us pick the right knivves, very professional. Store was very clean and laid out very good. Excellent place to visit
September 29, 2025
Reply from ProCook - Chatham
We're so glad to hear that our staff were helpful and polite in assisting you with your knife selection. We appreciate your positive feedback regarding our clean and well-organized store!
Very happy with pans etc bought
Very happy with pans etc bought. Service & staff very helpful. Store lovely & clean & well presented.
September 23, 2025
Reply from ProCook - Chatham
We appreciate you taking the time to share your positive experience. We're so happy to hear that you are very happy with your purchases and our service.
Reply from ProCook - Chatham
We appreciate your positive feedback; we are so happy our staff was helpful, and that you liked our lovely store!
Reply from ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great service and advice from your…
Great service and advice from your friendly staff at Chatham docks store . The scissors we bought I’m sure will cut much better than my old ones . Thanks
September 13, 2025
Reply from ProCook - Chatham
We're happy to hear that you received great service and advice from our friendly staff. We're confident the scissors you purchased will meet your expectations. Thanks for your feedback!
Great service great staff very…shopping day
Great service great staff very knowledgeable and helpful thanks
September 12, 2025
Excellent items, great staff!
Wide variety of reasonably priced, well made kitchen ware. Always something you find you like - and need!
September 2, 2025
Reply from ProCook - Chatham
We're happy you found a wide variety of well-made kitchenware at reasonable prices! It's great to hear you always find something you like and need. Thanks for your feedback!
Staff are always so friendly and…
Staff are always so friendly and helpful. We were returning a cracked dish. Exchanged without any problems. We then bought a toaster!
September 4, 2025
Reply from ProCook - Chatham
We're happy to hear that our staff was so helpful during your visit! We appreciate you sharing your positive experience with the exchange and new toaster. Thanks for your feedback!
Love this shop
Love this shop. Lovely cook ware and utensils . The staff are friendly and helpful.
September 3, 2025
Reply from ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear that you love our shop and that you find our staff friendly and helpful.
Cheese grater
Great store, plenty of choice andceasy to find whatever you are looking for
September 1, 2025
Reply from ProCook - Chatham
We're happy to hear that you found our store helpful and had a great shopping experience with a lot of choices. Thank you for your positive feedback!
Lady was very helpful and promoted the…
Lady was very helpful and promoted the deals
September 1, 2025
Reply from ProCook - Chatham
We appreciate you taking the time to share your feedback! We are so happy to hear that you found our team member helpful and informative.
A positive shopping experience at Pro Cook, Chatham, Dockside.
The staff were extremely helpful and knowledgeable about Pro Cook products. They took time to answer my questions . Excellent service. I would definitely recommend pro cook products, because of their high quality.
September 1, 2025
Reply from ProCook - Chatham
We're delighted to hear that our staff were helpful and knowledgeable! It's great they took the time to answer your questions and that you found our service excellent. We appreciate your recommendation of our high-quality products!
I just wanted another little saucepan…
I just wanted another little saucepan to match my ones at home which I was able to to get . Staff were very helpful and polite .
August 29, 2025
Reply from ProCook - Chatham
We're so happy you were able to find a matching saucepan! It's great to hear our staff were helpful and polite during your visit. We appreciate your positive feedback!
Reply from ProCook - Chatham
We're happy you had a great experience. Thank you for your positive feedback; it means a lot to us.
Visited Chatham Dock store
Visited Chatham Dock store, great service and good choice of quality kitchen wear coupled with a really helpful guy , used the products and they are great .
August 19, 2025
Reply from ProCook - Chatham
We appreciate your feedback and are glad you found a good range and polite staff during your visit; thank you for letting us know.
The lady who helped me was really…
The lady who helped me was really friendly and very helpful
August 5, 2025
Reply from ProCook - Chatham
We're happy to hear that the service you received was friendly and helpful. Thank you for sharing your positive experience with us!
Reply from ProCook - Chatham
We appreciate your positive feedback! We are happy to hear that you found our team to be helpful and friendly.
Cuts through the nonsense!
Very helpful staff, patient with me taking time to decide, offering a good deal for quality knives.
August 5, 2025
Reply from ProCook - Chatham
We appreciate you sharing your positive experience! We're so glad to hear that our staff was helpful and patient while you decided on quality knives.
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