The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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See what reviewers are saying
Good quality products at reasonable prices. Good design with the saucepan having a built in strainer facility. Member of staff came to offer help with no pressure applied and offered personal experie... See more
It was such a pleasure to be taken care of by Chloe and Becky at the Cheshire Oaks ProCook outlet. Both were incredibly professional, patience, friendly and knowledgable about their products making su... See more
Company replied
Was absolutely blown away by the knowledge of your lovely staff member who helped with our purchase today at Cheshire Oaks. Would definitely return to this store again and recommend to friends and fam... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1K reviews
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Will definitely return
Excellent customer service & a lovely shopping experience. The shop was extremely well laid out & the staff were very helpful in helping us find what we needed.
May 2, 2026
Reply from ProCook - Cheshire
We're so pleased you had an excellent shopping experience and found our shop well-laid out. We appreciate your kind words about our helpful staff!
Helpful Staff
Straight away I found what I wanted told them how many of each I required.The assistant who served me was very helpful.
April 27, 2026
Item purchased from Cheshire oaks
Item purchased from Cheshire oaks , excellent, efficient, friendly service,
April 26, 2026
Friendly staff with good knowledge of…
Friendly staff with good knowledge of products. they were patient and helped me pick the right item
April 26, 2026
Very knowledgeable staff
Very knowledgeable staff, didn’t over sell and answered all our questions honestly
April 28, 2026
Helpful but not pushy
I could not see what I was looking for, a member of staff asked if required assistance and was quick to show me where it was and explain features of each option. She stood back, allowing me space to consider for myself. Helpful but not pushy.
April 22, 2026
Reply from ProCook - Cheshire
We're happy to hear that a member of our staff quickly assisted you and explained the options clearly. We appreciate your feedback on the balance of helpfulness and space we provided. Thank you!
Very friendly staff.
April 23, 2026
Reply from ProCook - Cheshire
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
The salesman understood what I needed…
The salesman understood what I needed and advised which pans met my needs.
April 23, 2026
Reply from ProCook - Cheshire
We're happy to hear that the salesperson met your needs and provided helpful advice. Thank you for sharing your positive experience with us!
Really helpful colleague in store…
Really helpful colleague in store knowledgeable and shared info I wasn’t aware of
April 20, 2026
Reply from ProCook - Cheshire
We're happy to hear that our colleague was so helpful and knowledgeable! We appreciate you sharing your positive experience with us. Thanks!
As we have come to expect from ProCook
As we have come to expect from ProCook. The pan was very well made and we have no doubt that it will last forever.
The sales lady was both helpful and knowledgably and the product was competitively priced.
April 24, 2026
Reply from ProCook - Cheshire
We're happy to hear you find our pans well-made and durable. It's great to know our sales staff was helpful and knowledgeable, and that our product was competitively priced.
Great saucepan
Great saucepan, just what I needed. Non stick is great, weight not too heavy but solid. Doesn't convex which my others used to do and really effected cooking. Very happy with it!
April 18, 2026
Reply from ProCook - Cheshire
We're happy to hear that the saucepan meets your needs! It's great the non-stick surface and weight are ideal, and that it cooks evenly. Thanks for your positive feedback!
I bought a magnetic knife block which…
I bought a magnetic knife block which was damaged on 2 of the corners and a knife set the knifes are brilliant just disappointed about the damage on the knife block as is is black and the damage has made it white
April 18, 2026
Reply from ProCook - Cheshire
We appreciate your feedback. We're sorry to hear the knife block arrived damaged. We'll look into this issue to ensure our products arrive in perfect condition. We're glad you like the knives!
1st class service and product
Went and called in precook in Cheshire oaks really impressed with how the helpful the staff were which means a lot and very impressed with the product I bought
April 21, 2026
False advertising
False advertising, goods signposted as on offer 3 items for ten pounds but at the till charged full price.
April 16, 2026
Reply from ProCook - Cheshire
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Staff where really helpful and polite
Staff where really helpful and polite. Also when staff member said she had the same casserole dish and it was good helped me make my purchase.
April 18, 2026
Excellent staff and great advice
April 16, 2026
I was told the knife holder I bought…
I was told the knife holder I bought works with any knives. It doesn’t. We were not local from where we bought it from so need to travel someone to return it.
April 8, 2026
Reply from ProCook - Cheshire
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Great staff in the Cheshire Oaks store
Great staff in the Cheshire Oaks store, super friendly and helpful a credit to the company.
April 10, 2026
Great shopping experience
Great shopping experience, lots of choice and some good offers on too.
April 15, 2026
New pans
Great customer service very helpful and knowledgeable about all products gave us time to choose what we wanted
April 11, 2026
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