The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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See what reviewers are saying
Good quality products at reasonable prices. Good design with the saucepan having a built in strainer facility. Member of staff came to offer help with no pressure applied and offered personal experie... See more
It was such a pleasure to be taken care of by Chloe and Becky at the Cheshire Oaks ProCook outlet. Both were incredibly professional, patience, friendly and knowledgable about their products making su... See more
Company replied
Was absolutely blown away by the knowledge of your lovely staff member who helped with our purchase today at Cheshire Oaks. Would definitely return to this store again and recommend to friends and fam... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1K reviews
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Excellent service
Bought a French press and some coffee beans from Cheshire Oakes . Staff gave excellent service and the products are lovely .
April 9, 2026
All good we went in to enquire about a…
All good we went in to enquire about a cup, none in stock, bought an alternative one. The lady who served us was lovely and friendly
April 13, 2026
Lovey staff
Lovely staff. Very helpful and considerate, as well as being very knowledgeable about the products that I wanted to buy
April 13, 2026
The lady that served me was extremely…
The lady that served me was extremely knowledgeable on all products. I came away from store with a lovely new knife set which is a great investment, along with other items.. I am definitely planning on buying the Elite range of pans too.
April 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very pleasant lady at the counter
Very pleasant lady at the counter, store neatly set out
April 7, 2026
Reply from ProCook - Cheshire
We appreciate you sharing that you had a positive experience with our pleasant staff and well-organized store!
Great customer service amd…
Great customer service amd knowledgeable about the product I was buying.
April 10, 2026
Reply from ProCook - Cheshire
We appreciate you taking the time to leave us this wonderful review! We're so happy you were pleased with our customer service and product knowledge.
Staff in Cheshire Oaks store were…
Staff in Cheshire Oaks store were amazing, great experience both times ive been in. To early to review products longevity but theyre great so far.
April 6, 2026
Unprompted review
Reply from ProCook - Cheshire
We're happy to hear that you enjoyed such a great experience in our Cheshire Oaks store! We appreciate your positive comments regarding our staff and products. Thanks for your feedback.
Welcoming staff
I phoned my local Procook store to order a sauce an and arrange collection. The young lady that I spoke to was very welcoming and efficient and put my item in their storeroom immediately. When I collected it 2 days later, I was served by the same young lady. Excellent service.
April 10, 2026
Reply from ProCook - Cheshire
We're so glad to hear about the excellent service you received at your local store! It's wonderful to know that the team member was welcoming and efficient when you ordered and collected your sauce pan. Thank you for sharing your positive experience.
Good service at ProCook outlet store
Good service at ProCook outlet store, Cheshire Oaks.
April 3, 2026
Reply from ProCook - Cheshire
We're happy to hear that you had a good experience at our Cheshire Oaks store. Thank you for your positive feedback; we appreciate it.
The knives are really awesome
The knives are really awesome. I love the quality and the sharpness.
April 4, 2026
Reply from ProCook - Cheshire
We appreciate you sharing your thoughts with us! We're so happy to hear you love the knives' quality and sharpness.
Excellent advice and hands on…
Excellent advice and hands on instruction for a new set of chef knives and sharpening tools. Staff are very knowledgeable and helpful.
April 7, 2026
Reply from ProCook - Cheshire
We appreciate you sharing your experience! We're so happy to hear that you received excellent advice and hands-on instruction, and that our staff was knowledgeable and helpful.
The cashier charged me more 10pence for…
The cashier charged me more 10pence for carriage bag but she not give me it only packed it with paper.What for she charged me?
April 6, 2026
Reply from ProCook - Cheshire
We regret you were charged for a bag you didn't receive. We'll investigate this issue to ensure it doesn't happen again. Thanks for your feedback.
In store service at Cheshire Oaks was…
In store service at Cheshire Oaks was excellent. Not pushy at all but informative to enable me to make a decision in which knives I would prefer.
April 4, 2026
Customer service fantastic.
Customer service fantastic.
The product though, part of roasting tin set had been in service for only a few visits to the oven at 180degree Celsius, had started to lose its non stick coating, peeling off to reveal bare metal underneath . Hopefully the replacement set lasts longer
March 31, 2026
Excellent customer service
Very good service. The lady explained the difference between the two casserole pans I was looking at very clearly. This helped me make a decision on which pan to purchase.
April 4, 2026
Reply from ProCook - Cheshire
We're happy to hear that the explanation about the casserole pans was very clear. We're glad that this helped you decide on your purchase.
I’ve always shopped at pro cook for 20…
I’ve always shopped at pro cook for 20 years I just love the pan’s and other items dinners set was incredible useful my family from USA loved it. It’s a shame that the old pans aren’t available.
April 4, 2026
Perfect
Great product, great store and staff really helpful but not overbearing.
Good prices too for what you are getting in terms of quality form and function.
March 29, 2026
Helpful staff
March 30, 2026
Reply from ProCook - Cheshire
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Cheshire
We appreciate you letting us know our staff was helpful and knowledgeable, and that you had good service. It means a lot to our team.
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