The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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See what reviewers are saying
Good quality products at reasonable prices. Good design with the saucepan having a built in strainer facility. Member of staff came to offer help with no pressure applied and offered personal experie... See more
It was such a pleasure to be taken care of by Chloe and Becky at the Cheshire Oaks ProCook outlet. Both were incredibly professional, patience, friendly and knowledgable about their products making su... See more
Company replied
Was absolutely blown away by the knowledge of your lovely staff member who helped with our purchase today at Cheshire Oaks. Would definitely return to this store again and recommend to friends and fam... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1K reviews
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friendly staff
friendly staff
great range of products
let us leave our saucepan set whilst we carried on shopping
March 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Cheshire
We appreciate your feedback! We are so glad our customer service was brilliant, and we thank you for your kind words.
Pro cook
Just walking into the shop. The immense displays of high quality cooking utensils were amazing.
The staff were very friendly and helpful.
They did show a lot of knowledge.
I will definitely be going back to this company soon.
March 25, 2026
Reply from ProCook - Cheshire
We're so glad you were amazed by our displays of high-quality cooking utensils. It's wonderful to hear that you found our staff friendly, helpful, and knowledgeable, and that you'll be returning soon.
Pro Cook - Cheshire Oaks
Great Customer Service in store. Friendly, helpful and available to ask for advice and conscious enough to leave alone to peruse and deliberate.
If only other stores were like this
March 28, 2026
Reply from ProCook - Cheshire
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received great customer service in our store. We're glad our team was helpful and available, but also gave you space.
Excellent range of products and very…
Excellent range of products and very helpful staff.
March 24, 2026
Reply from ProCook - Cheshire
We appreciate you letting us know our staff was helpful and that we have a great product range!
Reply from ProCook - Cheshire
We appreciate your positive feedback; we are so happy to hear that you enjoyed our helpful staff and the variety of items we offer!
I love the pans but a little dissapointed
I love the pans, I was worried that you can not purchase separately and I do like a few smaller saucepan. But bit the bullet and they have not disappointed. I love that they are well made and feel durable, I love the ceramic coating but does need a couple of soaks if you have a manged to burn ssomething. The only downfall and disappointment is that when using gas hob where the flames have sat at the base on the colour it has bleached it out, so a bit annoyed about that. So wont be going on show as originally intended. Overall a lovely set of pans for the price. Just.be mindful when using gas
March 24, 2026
Unprompted review
Reply from ProCook - Cheshire
We appreciate your feedback on the pans. We're happy to hear that you find them well-made and durable. We understand your disappointment regarding the color change from the gas hob. We'll consider this feedback to improve our product's performance. Thank you for sharing your experience.
Reply from ProCook - Cheshire
We appreciate you sharing that our staff was lovely and helpful and that you enjoyed our shop; it means a lot to our team!
Great Customer service.products are…
Great Customer service.products are good quality.l shopped ar cheshire oakes store. Staff were cheerful and very helpful.
March 18, 2026
Reply from ProCook - Cheshire
We appreciate you taking the time to share your positive experience! We're so happy to hear that you received great customer service and found our staff cheerful and helpful.
Friendly and helpful staff who helped…
Friendly and helpful staff who helped us in our choice of knives, even allowing us to try out a demo set on some vegetables!
The assistant was able to answer my questions about the features on some of the knives, which helped in my purchase.
Did not feel pressurised into buying an expensive set of any additional items.
March 20, 2026
Reply from ProCook - Cheshire
We're happy to hear that our team was friendly and helpful in guiding your knife selection. We appreciate that you enjoyed trying out the demo set and that our team was able to answer your questions without pressure. Thank you for your positive feedback!
Knowledgeable and Helpful
The young lady in the store was very knowledgeable and helpful and helped me choose the pans that I needed
March 21, 2026
Reply from ProCook - Cheshire
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Cheshire
We appreciate your positive feedback on our great products at a great value price; we are so happy you are pleased!
l bought a set of chefs knives and l…
l bought a set of chefs knives and l was advised the best blades how they we're made and what knife to use with what food. l found the advise very professional and l would definitely return to this store.
March 11, 2026
Reply from ProCook - Cheshire
We're happy to hear that the advice about the chef knives, their construction, and usage was professional. We appreciate your feedback and look forward to your return.
Reply from ProCook - Cheshire
We appreciate you letting us know our staff was lovely and extremely helpful; it means a lot to our team.
Brilliant store in cheshire oaks…
Brilliant store in cheshire oaks friendly very helpful staff and amazing quality items.
March 14, 2026
Reply from ProCook - Cheshire
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and friendly.
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