Excellent customer service. We were looking at roasting tins and a member of staff came along and asked if we needed any help. She asked if we were planning to use on the hob and gave us the advantage... See more
Location
Switch location2-4 Dyer Street, GL7 2PH Cirencester, GB
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See what reviewers are saying
Excellent customer service. I was interested in a product which I hadn’t used before. The assistant who helped me was very knowledgeable and very helpful and I went on to purchase two items from the r... See more
The make member of staff at the counter was most helpful and engaging. He gave us his time and shared his knowledge of products. I would definitely recommend.
Company replied
I love ProCook and i love cooking! The magnetic knife block including 3 fabulous knives is great value for money. I get to touch and see the cookware rather than ordering online and getting poor qua... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
2-4 Dyer Street, GL7 2PH, Cirencester, United Kingdom
4.9
Excellent
577 reviews
Asks customers to review
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Excellent customer service
Excellent customer service. I was interested in a product which I hadn’t used before. The assistant who helped me was very knowledgeable and very helpful and I went on to purchase two items from the range.
May 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly professional staff
May 20, 2026
Reply from ProCook - Cirencester
We appreciate your kind words.
Tea pot
Older gentleman went above and beyond to help me find what I wanted.
Very helpful.
May 15, 2026
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this great review! We are so happy to hear our team member was very helpful.
Good quality products and helpful…
Good quality products and helpful staff. Prices seem to be reasonable.
May 14, 2026
Reply from ProCook - Cirencester
We're happy our products and staff met your expectations. We appreciate your positive feedback!
Helpful & friendly
Helpful, friendly staff.
Beautiful shop, great products. Could’ve spent hours in there
May 17, 2026
Reply from ProCook - Cirencester
We're so glad you enjoyed our beautiful shop and products! We appreciate your kind words about our friendly staff.
Staff are very welcome and very…
Staff are very welcome and very informative mr v freeman thankyou 👍
May 16, 2026
Reply from ProCook - Cirencester
We're so happy you found our staff welcoming and informative! Thank you for your kind words.
Helpful staff member
The make member of staff at the counter was most helpful and engaging. He gave us his time and shared his knowledge of products.
I would definitely recommend.
May 16, 2026
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our team member was helpful and shared their product knowledge.
returning produck ,the manager was very polite and gave me a new item,no problume there,mu
i return a broken lid which had shatterd ,glass went every where in the kitchen.
May 16, 2026
Reply from ProCook - Cirencester
We are truly sorry to hear about the broken lid and the inconvenience this caused. We appreciate you bringing this to our attention and allowing our team to resolve this for you.
Very good range of products
Very good range of products, found just what were looking for.
May 14, 2026
Reply from ProCook - Cirencester
We're so glad you found exactly what you were looking for among our wide range of products!
I like the teapot
May 15, 2026
Excellent customer service
Excellent customer service. We were looking at roasting tins and a member of staff came along and asked if we needed any help. She asked if we were planning to use on the hob and gave us the advantages/disadvantages of each type which helped us make our selection. This was really useful. Very well stocked store.
May 10, 2026
Great range of really items
Great range of really useful cooking utensils, beautiful table ware, and friendly service
May 8, 2026
A very helpful assistant and bought…
A very helpful assistant and bought everything I
wanted.
A lovely kitchen shop.
May 6, 2026
Reply from ProCook - Cirencester
We are so glad you found our assistant helpful and our kitchen shop lovely. We appreciate your positive feedback!
I love ProCook and i love cooking
I love ProCook and i love cooking! The magnetic knife block including 3 fabulous knives is great value for money. I get to touch and see the cookware rather than ordering online and getting poor quality items!
April 30, 2026
Very good service and very kind
Very good service and very kind . Helpful knowledgeable
April 26, 2026
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with our helpful and kind service.
Really helpful staff
Really helpful staff.
We had a return, it was super quick and friendly. Definitely will go back
April 25, 2026
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and your return was quick and friendly.
Service at the shop was good
Service at the shop was good, helpful. The items I bought were just what I wanted, but something else I was interested in wasn’t available.
April 24, 2026
Reply from ProCook - Cirencester
We're glad the service was helpful and you found what you wanted. We regret that one item wasn’t available and we appreciate the feedback.
Reply from ProCook - Cirencester
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
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