Excellent customer service. We were looking at roasting tins and a member of staff came along and asked if we needed any help. She asked if we were planning to use on the hob and gave us the advantage... See more
Company replied
Location
Switch location2-4 Dyer Street, GL7 2PH Cirencester, GB
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See what reviewers are saying
We have been shopping at Procook since we had an induction hob fitted. Their knowledgeable & helpful staff takes the stress out of shopping. Their good quality cookware lasts. Their kitchen utensils &... See more
Company replied
Great service, the salesperson explained the differences between the various types of woks available and also found the right lid for it. Also needed a new cafetière and the same salesperson demonstra... See more
Company replied
Very friendly and helpful service. Disappointed that I couldn’t use a voucher in store, but only online. However, the shop assistant as very helpful.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
2-4 Dyer Street, GL7 2PH, Cirencester, United Kingdom
4.9
Excellent
618 reviews
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Helpfulness of staff
June 27, 2026
Great product
Great product, beautiful colour and works great. Friendly and helpful team in the Cirencester shop. Would highly recommend a visit.
June 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Cirencester
We appreciate your kind words.
Reply from ProCook - Cirencester
We're glad our staff could assist you and exchange the product quickly!
Reply from ProCook - Cirencester
We're so glad you found our knives to be great and a good value! We appreciate your positive feedback.
Reply from ProCook - Cirencester
We appreciate your kind words about our team and products.
Great shopping experience
The assistant who served us was friendly, helpful and knowledgeable which aided us in our choice. A good range of products were available and we left with a product that suits our needs.
June 13, 2026
Reply from ProCook - Cirencester
We're so pleased our team was friendly, helpful, and knowledgeable, aiding your choice. It's wonderful you found a product that suits your needs!
Very helpful and welcoming in the store
June 13, 2026
Excellent sales technique!
Excellent sales technique and some really nice items at reasonable prices
June 12, 2026
I was in a hurry due to my car park…
I was in a hurry due to my car park running out and the lady who served me was super quick friendly and efficient.
June 10, 2026
Great products helpful staff
June 6, 2026
Store very well laid out
Store very well laid out, staff very helpful and offers exceptional!
June 5, 2026
Excellent customer service
Excellent customer service.
Great selection of high quality kitchen equipment.
June 5, 2026
Always welcomed by friendly and polite…
Always welcomed by friendly and polite staff selling really good quality products
May 31, 2026
Guy in the shop was really helpful
May 29, 2026
Knowledgeable staff
Staff really friendly, helpful and knowledgable about the products. I bought a fruit knife which is great and came with a 20 year guarantee! Can’t go wrong!!
May 29, 2026
Happy with my purchase
I have bought a kitchen knife from here & just bought another one, very happy with both of them.
May 26, 2026
Reply from ProCook - Cirencester
We're so happy you're pleased with your kitchen knives! Thank you for your continued support.
Excellent lady assistante staff member was welcoming and very…
The staff member was welcoming and very helpful by showing and describing your range of meat thermometers
May 26, 2026
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this wonderful review! We're so happy our staff was helpful.
Very helpful staff and a lovely shop
May 23, 2026
Reply from ProCook - Cirencester
We appreciate your kind words about our staff and shop.
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