Helpful shop assistant, good variety of frying pans to choose from. Ended up buying another pan from Gourmet collection - a smaller frying pan but the same as we already have. Excellent non stick, not... See more
Company replied
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See what reviewers are saying
Beautifully laid out shop with gorgeous products displayed to catch the eye and temp you in, which it always does! Staff are amazing , friendly and in no way pushy. Bought some lovely outdoor summer... See more
Company replied
Such good service from the ladies working in this store, helpful friendly and professional without being pushy, ready with advise and nothing was too much trouble. Will definitely be back to buy ag... See more
Company replied
Love popping into this store, much better than the other ones in the area. Staff even remember me, great service
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 27, Cotswold Designer Outlet, GL20 7FY, Tewkesbury, United Kingdom
- 01684 353739
4.8
Excellent
424 reviews
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Staff were pleasant and helpful
Staff were pleasant and helpful, even when I had a grey moment. Excellent items at a very low price.
Will return again.
July 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Cotswold Tewkesbury
We're so pleased to hear you received a nice welcome and found our assistant friendly during your visit to our store! We truly appreciate your kind words.
Reply from ProCook - Cotswold Tewkesbury
We're so glad to hear that our staff was helpful and that you experienced great customer service. We truly appreciate your positive feedback!
Above & beyond level customer service
A member of staff gave me recommendations when I explained what I was looking for. I bought a heavy item and he carried it to my car- that is decent customer service!
July 9, 2026
Reply from ProCook - Cotswold Tewkesbury
We are so happy to hear you are pleased with our products and service. Thank you for your kind words!
Although the pan was faulty
Although the pan was faulty, it was replaced under warranty without problem, customer service was excellent
July 6, 2026
Reply from ProCook - Cotswold Tewkesbury
We're so glad we could quickly resolve the issue with your pan under warranty. It's wonderful to hear that our customer service was excellent!
Very helpful staff
Very helpful staff . Bought plates which are great extras . Staff available and not overly pushy . Will go back :0)
July 1, 2026
Reply from ProCook - Cotswold Tewkesbury
We're so glad you found our staff helpful and not pushy. We appreciate your kind words and look forward to your next visit!
Went twice in the space of 4 days
Went twice in the space of 4 days. Both times staff were helpful and polite. Lovely crockery. Looks great in our new kitchen.
July 2, 2026
Nice helpful staff products seem good
June 30, 2026
Reply from ProCook - Cotswold Tewkesbury
We appreciate your kind words about our helpful staff and the quality of our products. We're so glad you had a positive experience!
Beautiful store and great staff
Beautiful store and great staff. Great products at a fantastic price
June 25, 2026
Great choice makes this a good place to…
Great choice makes this a good place to browse. Pleasant young man on till.
June 26, 2026
Friendly efficient staff
June 25, 2026
Reply from ProCook - Cotswold Tewkesbury
We're so pleased you enjoyed our product and service! We appreciate your kind words.
Very helpful and friendly staff
Very helpful and friendly staff. A pleasure to shop there
June 23, 2026
Reply from ProCook - Cotswold Tewkesbury
We're so glad you enjoyed your shopping experience and found our staff helpful!
Reply from ProCook - Cotswold Tewkesbury
We're glad you enjoyed our items and found our staff friendly!
Staff really helpful and knowledgeable…
Staff really helpful and knowledgeable about the products
June 17, 2026
Reply from ProCook - Cotswold Tewkesbury
We're glad our team was helpful and knowledgeable. Thank you!
Graham and Paula
Graham and Paula, we went in the shop with a idea what we wanted the team in the shop was superb and very helpful the hole experience was amazing even helped take it all to the car ,we will be back for more bits in the near future thankyou to the lovely staff.
June 21, 2026
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