Really appreciated the care, patience and expert advice when shopping for a set of kitchen knives at the Cribbs Causeway ProCook shop. Bought a set of 5 high quality knives. The lady serving on the mo... See more
Company replied
Location
Switch locationUnit 11, The Mall, Cribbs Causeway, BS34 5DG Bristol, GB
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See what reviewers are saying
Having searched everywhere for a new dining set we came across a beautiful one in Procook. We’ve bought a number of items there before and always pleased with the quality and this is proving to be no... See more
Company replied
I was looking for fairly inexpensive plastic containers to use in the freezer. Pro Cook were selling sets if five containers for just £5.00. They have proved perfect for my needs. In addition I w... See more
Purchased a set of Pro Cook professional granite pans for our new induction hob. The pans are non stick ceramic coating and are PFAS free Staff were friendly and helpful, and explained the bulk purc... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 11, The Mall, Cribbs Causeway, BS34 5DG, Bristol, United Kingdom
4.8
Excellent
1K reviews
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Friendly and helpful staff
Staff were friendly and helpful offering advice about products we were looking at. Excellent shopping experience.
April 20, 2026
Reply from ProCook - Cribbs Causeway
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was friendly and helpful and that you had an excellent experience.
Really helpful sales lady
Really helpful sales lady, very knowledgeable.
We were treated as a valued customer in a relaxed environment with no high pressure sales techniques.
April 20, 2026
What a lovely experience
What a lovely experience. The staff were great
There was a sales woman called Samantha. She was such a bubbly happy and helpful lady. How refreshing.
Well done guys. Definitely go back.
April 19, 2026
Reply from ProCook - Cribbs Causeway
We appreciate you taking the time to leave us this great review! We're so happy to hear that you had a lovely experience and that our staff were so helpful to you.
Good products and service.
The member of staff who served us was really helpful with advice on the product that we bought. Very happy with the product as well. Will continue to use ProCook.
April 18, 2026
The lady who served us was really…
The lady who served us was really helpful, knowledgable and friendly.
Can’t say better than that, only that the products are very good.
April 15, 2026
Very helpful staff and product very good
April 14, 2026
Lovely staff
Great layed out store, staff were helpful but not pushy, staff were very friendly.
April 9, 2026
Very helpful assistant and high quality…
Very helpful assistant and high quality products at a very good price.
April 12, 2026
Go here!
A lovely shop! The products were all laid out neatly and the staff were friendly and helpful.
April 10, 2026
Reply from ProCook - Cribbs Causeway
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our shop lovely and our staff helpful.
Lovely shop to browse in
It was the first time I had shopped at ProCook. I needed kitchen scissors - which I found very easy to locate. Lovely shop to browse and nicely displayed all kitchen requirements. I would certainly shop there again.
April 9, 2026
Reply from ProCook - Cribbs Causeway
We're happy to hear that you easily found what you needed during your first time shopping with us! It's great to know you enjoyed browsing our kitchenware selection and would shop with us again. Thanks for your positive feedback.
Reply from ProCook - Cribbs Causeway
We appreciate you letting us know our staff was helpful and polite, and that our service was good; it means a lot to our team.
Great products friendly staff
April 6, 2026
Reply from ProCook - Cribbs Causeway
We appreciate your positive feedback; we are so happy you enjoyed our great products and that our staff was friendly!
Great staff to help find exactly what…
Great staff to help find exactly what you needed, made shopping at ProCook a pleasure.
April 2, 2026
Reply from ProCook - Cribbs Causeway
We appreciate you taking the time to share your experience! We're so glad to hear that our staff helped you find what you needed and that you enjoyed shopping with us.
Good service
April 6, 2026
Reply from ProCook - Cribbs Causeway
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Very helpful and good quality.
March 29, 2026
Always find the staff very helpful &…
Always find the staff very helpful & friendly & the products are always good quality
April 3, 2026
Reply from ProCook - Cribbs Causeway
We appreciate you taking the time to share your experience! We're so glad to hear that you find our staff helpful and friendly and that you enjoy our good quality products.
Found what I needed very easily…
Found what I needed very easily .colleague very friendly
April 2, 2026
Defective products
After a hard sale from one of the staff, I ended up buying a plate and bowl set and was not overly impressed with them. The bowls were not glazed properly and one plate had a hairline crack.
We returned just the faulty item to the store in Bath, which is more local and we're told they cannot replace individual item, even though their guarantee states they can. After challenging the staff member, they reluctantly replaced.
Not great products at all, I advise people to ask the staff to check below leaving the store!
March 29, 2026
Reply from ProCook - Cribbs Causeway
Thank you for your review. We regret to hear about the issues with your purchase and the replacement process. We will address this internally to ensure our guarantee is consistently honored and that product checks are thorough.
I wanted to add to my Pro-Cook…
I wanted to add to my Pro-Cook saucepans. Helpful and friendly assistant.
March 31, 2026
Reply from ProCook - Cribbs Causeway
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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