Very helpful assistant faye. Very good product knowledge too, offering several product options without being pushy. Answered all of our questions without any hesitation. Very happy customer
Location
Switch locationUnit 39 Dalton Park Outlet Centre, Murton, SR7 9HU Seaham, GB
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See what reviewers are saying
Bought a set of knives at ProCook on Wednesday. The staff were very knowledgeable and helpful. I would definitely return to buy other kitchen items.
Company replied
I have a bad heart , and I’m waiting for surgery at Freemans Hospital . A lady assistant called Victoria / Vicki in the Dalton Park shop , was so kind and helpful. I bought what I needed and with... See more
Company replied
Lots of choice. Good quality. Most products were perfect, scales, salt and pepper grinder, glass oven casserole dish, cutlery. Unfortunately small frying pan ( ideal size for a fried or poached eg... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39 Dalton Park Outlet Centre, Murton, SR7 9HU, Seaham, United Kingdom
4.9
Excellent
824 reviews
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Very helpful assistant faye
Very helpful assistant faye. Very good product knowledge too, offering several product options without being pushy. Answered all of our questions without any hesitation. Very happy customer
May 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff were very knowledgeable of…
The staff were very knowledgeable of the products and the shop is very well presented
May 31, 2026
Reply from ProCook - Dalton Park
We're so glad our team was knowledgeable and our shop well-presented. Thank you for your kind words!
Helpful and welcoming staff
May 23, 2026
Reply from ProCook - Dalton Park
We appreciate your kind words.
Excellent service and very helpful…
Excellent service and very helpful staff, very happy with the service and the items I purchased.
May 30, 2026
Reply from ProCook - Dalton Park
We're so happy you enjoyed our excellent service and helpful staff! We appreciate your kind words about your purchases.
Kitchen knives
Bought a set of knives at ProCook on Wednesday. The staff were very knowledgeable and helpful. I would definitely return to buy other kitchen items.
May 28, 2026
Reply from ProCook - Dalton Park
We're so pleased you found our staff knowledgeable and helpful! We look forward to welcoming you back for more kitchen items.
Friendly professional staff
May 23, 2026
Reply from ProCook - Dalton Park
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff was very helpful and…
The staff was very helpful and friendly. Will definitely be back again.
May 27, 2026
Reply from ProCook - Dalton Park
We're so glad our staff was helpful and friendly. We look forward to your next visit!
Reply from ProCook - Dalton Park
We appreciate your kind words about our staff.
confidence.
I have never found any issuses with this store regarding staff, quality or price. Total confidence in buying here.
May 22, 2026
Reply from ProCook - Dalton Park
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you have total confidence in buying here.
Helpful and friendly staff
May 17, 2026
Reply from ProCook - Dalton Park
We appreciate your kind words.
Very good service.
Was impressed with the range of quality cooking implements available in store. Got exactly what I was looking for and the staff were very helpful and knowledgeable regarding my purchase.
May 20, 2026
Reply from ProCook - Dalton Park
We're so pleased you found exactly what you needed and were impressed with our range of quality cooking implements. We're glad our staff were helpful and knowledgeable.
Treasure her
I have a bad heart , and I’m waiting for surgery at Freemans Hospital
. A lady assistant called Victoria / Vicki in the Dalton Park shop , was so kind and helpful. I bought what I needed and with amazing kindness, helped me back to my car with my goods . To have someone like that to day, is very rare ..
Treasure her x
May 19, 2026
Reply from ProCook - Dalton Park
We are so touched to hear about the exceptional kindness you experienced. It's wonderful that our team member provided such thoughtful assistance, especially during a challenging time for you. We truly appreciate your positive feedback.
service was quick asked me if needed…
service was quick asked me if needed anything else i was fine bought some knives spot on
May 17, 2026
Reply from ProCook - Dalton Park
We're happy to hear our service was quick and that you found exactly what you needed! Thank you for your positive feedback.
Went out back to check if they had an…
Went out back to check if they had an item that was being discontinued was over the moon they had some still in stock
May 9, 2026
Reply from ProCook - Dalton Park
We're so glad we had the item you were looking for! We appreciate you taking the time to share your positive experience with us.
Shop looks great from outside.
Shop looks great from outside.
Staff pleasant and knowledgable about my chosen product.
Quick efficient service.
I will recomend to my family and friends.
May 15, 2026
Reply from ProCook - Dalton Park
We're so happy you enjoyed your experience with us! It's wonderful to hear our staff were knowledgeable and provided efficient service. Thank you for the recommendation!
Great store
Lovely store always very clean and very tidy.great selection of products and fantastic quality. The staff are always really helpful and friendly .we got the kettle and toaster deal.very impressed
May 15, 2026
Reply from ProCook - Dalton Park
We're so glad you enjoyed your visit! We appreciate your kind words about our clean store, product selection, and quality. We're happy our staff were helpful and friendly.
Reply from ProCook - Dalton Park
We appreciate your kind words.
Recently bought quite a few pans and…
Recently bought quite a few pans and things for our new kitchen. the staff have been very good with advice and good with our dog who came along. very pleased with everything so far
May 12, 2026
Reply from ProCook - Dalton Park
We're so pleased to hear you're happy with your new kitchen items and our team's helpful advice. It's wonderful that your dog felt welcome too! Thank you for your kind feedback.
The assistant that dealt with my…
The assistant that dealt with my purchase was very helpful.
May 7, 2026
Reply from ProCook - Dalton Park
We appreciate you letting us know our assistant was very helpful with your purchase.
Service was very good
May 6, 2026
Reply from ProCook - Dalton Park
We are glad you enjoyed our service. Thank you for your positive feedback.
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