Based on my personal low knowledge of the cookery product, the assistant was very helpful in guiding me through the range. I later had further questions which were answered in the same pleasant manner... See more
Location
Switch locationUnit 39 Dalton Park Outlet Centre, Murton, SR7 9HU Seaham, GB
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See what reviewers are saying
The staff were so helpful and friendly. On purchasing a Eco frying pan, they explained about what oils you could use and not us. They explained about oil heating temperatures, and the use of non metal... See more
Company replied
Great product. Replacing a ten year old like for like frying pan. Assistant give extra information about how to care for the pan to extend its life
I visited Procook to purchase a set of knives. The lady who served me was extremely helpful and recommended the knives I bought. The set of 3 knives are fabulous very sharp and do the job efficiently... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39 Dalton Park Outlet Centre, Murton, SR7 9HU, Seaham, United Kingdom
4.9
Excellent
973 reviews
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The assistant that dealt with my…
The assistant that dealt with my purchase was very helpful.
May 7, 2026
Reply from ProCook - Dalton Park
We appreciate you letting us know our assistant was very helpful with your purchase.
Service was very good
May 6, 2026
Reply from ProCook - Dalton Park
We are glad you enjoyed our service. Thank you for your positive feedback.
Sufficient efficient staff for a good…
Sufficient efficient staff for a good shopper experience
May 9, 2026
Reply from ProCook - Dalton Park
We're glad our staff provided a good shopping experience.
Excellent information and advice from…
Excellent information and advice from staff. Very good product purchased.
May 7, 2026
Reply from ProCook - Dalton Park
We appreciate you sharing that our staff provided excellent information and advice, and that you purchased a very good product!
The shop was quiet staff very helpful…
The shop was quiet staff very helpful showed me and demonstrated what i was looking for and mead a sale.
May 7, 2026
Reply from ProCook - Dalton Park
We appreciate you taking the time to share your experience! We're so happy to hear our staff was helpful and demonstrated what you needed.
Reply from ProCook - Dalton Park
We appreciate you letting us know our staff was friendly, attentive, and knowledgeable; it means a lot to our team.
Reply from ProCook - Dalton Park
We are so glad you enjoyed our service!
Friendly staff and very helpful
May 6, 2026
Reply from ProCook - Dalton Park
We appreciate your kind words about our staff.
Exceptional customer service
Exceptional customer service, great range of goods of excellent quality.
May 4, 2026
Reply from ProCook - Dalton Park
We're so pleased you found our customer service exceptional and our goods of excellent quality! Thank you for your kind words.
Good baught
The young lady was very helpful left me to walk around. Asked if I needed help i said yes she was very happy to help it was lovely to speak to someone and not a bloody self service till
April 29, 2026
I found what I had been looking months…
I found what I had been looking months for. Young lady serving was polite and friendly.
April 28, 2026
Reply from ProCook - Dalton Park
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you were looking for and liked our staff.
Good informative customer service and…
Good informative customer service and good offer on knives and a block.
April 27, 2026
Reply from ProCook - Dalton Park
We appreciate you sharing your feedback! We're so happy to hear that you found our customer service informative and liked our knife and block offer.
Reply from ProCook - Dalton Park
We appreciate you letting us know our staff was helpful and that you had excellent service; it means a lot to our team.
Great in store exoerience
The staff member was extremely helpful, approachable and knowledgeable. This made for an effective shopping experience.
April 26, 2026
Knowledgeable and helpful staff 🤩
April 23, 2026
Reply from ProCook - Dalton Park
We appreciate you letting us know our staff was helpful and knowledgeable; it means a lot to our team that you had a positive experience.
Great customer support both in store…
Great customer support both in store and from
Customer services when needing a replacement. Quick and efficient.
April 8, 2026
Reply from ProCook - Dalton Park
We appreciate you taking the time to share your feedback! We're happy to hear that you received great customer support and quick, efficient service.
Very nice shop with very helpful staff member
Very nice shop with an abundance of choices. Salesman was particularly informative explaining how to store and maintain the item I had purchased (which was an expensive wood chopping block). Very satisfied and would purchase there again.
April 17, 2026
Reply from ProCook - Dalton Park
We're delighted you found our shop nice with an abundance of choices. It's great to know the salesperson was informative explaining how to maintain your wood chopping block. We appreciate your satisfaction and hope to see you again.
Reply from ProCook - Dalton Park
We appreciate you letting us know our staff was nice; it means a lot to our team that everything went well.
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