Called in to look at electric salt and pepper grinders. Plenty of offers and discounts .... a good selection to choose from. Philip offered his assistance and gave us advice on the different styles a... See more
Company replied
Location
Switch locationUnit 39 Dalton Park Outlet Centre, Murton, SR7 9HU Seaham, GB
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See what reviewers are saying
Good quality and variety of kitchenware at reasonable prices. Staff were helpful and allowed browsing without interference. The shop was well laid out and the staff were helpful when requested.
We visited the Dalton Park shop and were really impressed with the range and quality of cook and kitchen items. I was interested in purchasing a good quality Cooks Knife that had a full range, so that... See more
Hi I’ve bought the full set of Oslo dinner service but unfortunately I’ve had three bowls chip only bowls nothing else over a period of four months. The staff are very helpful.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39 Dalton Park Outlet Centre, Murton, SR7 9HU, Seaham, United Kingdom
4.9
Excellent
896 reviews
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Very helpful and found the pans great.
January 17, 2026
Reply from ProCook - Dalton Park
We're so happy to hear that we were very helpful and that you found the pans great; it means a lot to our team.
Great pans at a great price.
Always has what we are looking for, great pans at a great price.
March 5, 2026
Reply from ProCook - Dalton Park
We're happy to hear that you find what you're looking for! Thank you for mentioning our great prices and pans.
Lots of choice, good quality products
Lots of choice. Good quality.
Most products were perfect, scales, salt and pepper grinder, glass oven casserole dish, cutlery.
Unfortunately small frying pan ( ideal size for a fried or poached egg, doesnt wirk on my induction hob so will need to returned.
March 4, 2026
Reply from ProCook - Dalton Park
We're happy to hear that you found a great selection and quality in our products! We appreciate your positive feedback on the scales, grinder, casserole dish, and cutlery. We regret the frying pan is not compatible with your induction hob.
Member of staff who served us was…
Member of staff who served us was excellent friendly and helpful
February 26, 2026
Reply from ProCook - Dalton Park
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was excellent, friendly, and helpful.
Reply from ProCook - Dalton Park
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Great customer service at the Dalton…
Great customer service at the Dalton Park shop. Very knowledgeable staff. Get deal to buy our new range of pans
March 1, 2026
Reply from ProCook - Dalton Park
We're happy to hear that you had a great experience at our Dalton Park shop. It's great to know our knowledgeable staff helped you find a deal on your new pans. Thanks!
Customer service was amazing lovely…
Customer service was amazing lovely girl who served us
March 1, 2026
Reply from ProCook - Dalton Park
We appreciate you taking the time to leave us this great review! We are so happy you were served by a lovely girl and had amazing customer service.
Helpful and knowledgeable staff member
February 26, 2026
Reply from ProCook - Dalton Park
We appreciate you letting us know our staff was helpful and knowledgeable! We are so happy to hear it.
Excellent service
Excellent service. Staff very knowledgeable and helpful. Most importantly no hard sell. Very happy with my product. Thank you
February 25, 2026
Reply from ProCook - Dalton Park
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent service and found our staff helpful.
Reply from ProCook - Dalton Park
We're happy to hear that you find our knives super sharp! Thank you for your positive feedback; it means a lot to us.
Great quality products!
Great quality products!! Bought cutlery set and kitchenware from ProCook outlet at Dalton park and staff were really helpful and friendly😊
February 19, 2026
Reply from ProCook - Dalton Park
We're so happy to hear you found great quality products at our Dalton Park outlet! It's great to know our staff were helpful and friendly.
Excellent customer service.
The staff were very helpful and informative.
We were very satisfied customers.
February 13, 2026
Reply from ProCook - Dalton Park
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and informative, and that you were satisfied.
Plenty of choice and pricing clearly…
Plenty of choice and pricing clearly marked. Staff friendly and helpful
February 18, 2026
Reply from ProCook - Dalton Park
We're happy to hear that you found plenty of choices with clearly marked prices and that our staff was friendly and helpful. We appreciate your feedback!
Great customer service between shops
Great communication between shops. We found a cup we liked but needed a dozen, more than the Gateshead shop had. They found more at Dalton Park shop and arranged for them to be put aside so we could pickup them up later.
February 13, 2026
Reply from ProCook - Dalton Park
We're happy to hear that our shops communicated effectively to fulfill your request. It's great that we could locate the additional cups you needed and arrange for you to pick them up. Thank you for your positive feedback.
Reply from ProCook - Dalton Park
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful
Very helpful, no hard sell, helped me make an informed decision. Nice to speak to someone who understood my requirements and knew the product range really well.
February 14, 2026
Reply from ProCook - Dalton Park
We're happy to hear that our team was helpful and knowledgeable, guiding you to make an informed decision. We appreciate your positive feedback on their understanding of your needs.
I’m still waiting fir my email receipt…
I’m still waiting fir my email receipt which is supposed to have the guarantee
February 14, 2026
Reply from ProCook - Dalton Park
We regret that you have not received your email. We will investigate the issue to ensure you get your guarantee information.
Attractive shop
Attractive shop. Professional knowledgeable staff. Items reasonably priced and excellent quality.
February 11, 2026
Staff excellent help
February 9, 2026
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