Called in to look at electric salt and pepper grinders. Plenty of offers and discounts .... a good selection to choose from. Philip offered his assistance and gave us advice on the different styles a... See more
Company replied
Location
Switch locationUnit 39 Dalton Park Outlet Centre, Murton, SR7 9HU Seaham, GB
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See what reviewers are saying
Good quality and variety of kitchenware at reasonable prices. Staff were helpful and allowed browsing without interference. The shop was well laid out and the staff were helpful when requested.
We visited the Dalton Park shop and were really impressed with the range and quality of cook and kitchen items. I was interested in purchasing a good quality Cooks Knife that had a full range, so that... See more
Hi I’ve bought the full set of Oslo dinner service but unfortunately I’ve had three bowls chip only bowls nothing else over a period of four months. The staff are very helpful.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39 Dalton Park Outlet Centre, Murton, SR7 9HU, Seaham, United Kingdom
4.9
Excellent
894 reviews
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I love the shop in the Dalton Park…
I love the shop in the Dalton Park outlet. Thanks all members of staff.
March 15, 2026
lovley helpfull staff exerlent
March 18, 2026
Staff were very friendly and helpful
Staff were very friendly and helpful. Offered to take our bags to the car
March 18, 2026
Friendly helpful staff
March 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Dalton Park
We appreciate your positive feedback regarding our great service; we are so happy you enjoyed it!
Helpfull staff and a good product
March 15, 2026
Reply from ProCook - Dalton Park
We appreciate your positive feedback regarding our good product and helpful staff; we are so happy you enjoyed them!
Reply from ProCook - Dalton Park
We appreciate your positive feedback; we are so happy you enjoyed our excellent products, good prices, and that our staff was helpful!
Reply from ProCook - Dalton Park
We appreciate your positive feedback; we are so happy you are pleased with our great choice of products!
Reply from ProCook - Dalton Park
We appreciate your positive feedback; we are so happy you enjoyed our great range of products and that our staff was very helpful!
Check what you are charged vs shelf edge ticket
Dalton Park purchase
Needed some trivets for the new kitchen, the lady that served us was really helpful as these items were on display in different parts of the shop.
Found exactly what we were looking for, but missing a rubber foot, after removing one from another display item we purchased items.
Very disappointing that once we arrived home we realised we had been overcharged for these items based on ticket price. As difference was only a couple of pounds not worth driving back for a refund, but we clearly have lost trust in this company.
March 13, 2026
Reply from ProCook - Dalton Park
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Great choice
The amount of choice was fantastic prices to suit everyone the staff were extremely helpful
March 12, 2026
Reply from ProCook - Dalton Park
We appreciate your positive feedback; we are so happy you enjoyed our great products and that our staff was very helpful!
I liked the offer of any 3 for £10
I liked the offer of any 3 for £10, came at just the right time. Friendly, efficient staff. I know I'm going to get a good quality product.
March 7, 2026
Reply from ProCook - Dalton Park
We're happy to hear that you liked the offer and found our team friendly and efficient. We're glad you know you'll get a good quality product from us. Thanks for your positive feedback!
Although the pan is probably really…
Although the pan is probably really good, it doesn't make you aware on the packaging the exterior coating is enamel, so not the traditional cast iron finish we wanted.
February 28, 2026
Reply from ProCook - Dalton Park
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
The member of staff went above and…
The member of staff went above and beyond when we shopped, he suggested the best quality that we can afford and the deals that were on so we could save money. It's very rare to find a shop that does not push profit above the customer.
March 5, 2026
Reply from ProCook - Dalton Park
We're delighted to hear that our staff member provided exceptional service by suggesting the best quality within your budget and helping you save money. We appreciate your recognition of our customer-focused approach.
Very helpful and found the pans great.
January 17, 2026
Reply from ProCook - Dalton Park
We're so happy to hear that we were very helpful and that you found the pans great; it means a lot to our team.
Great pans at a great price.
Always has what we are looking for, great pans at a great price.
March 5, 2026
Reply from ProCook - Dalton Park
We're happy to hear that you find what you're looking for! Thank you for mentioning our great prices and pans.
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