Went in on Wednesday to look for a set of knives and block. The sales assistant was extremely helpful, explaining everything about each different product, she was so patient and knowledgeable. I boug... See more
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Warm, friendly and professional staff, let me browse yet alert to any questions I had. Positive and encouraging way of higlighting special offers without being pushy. The products are first class, wel... See more
It was the first time I had visited your eastbourne store and was very pleasantly impressed. Nice set out with space to comfortably walk around. The stock was interesting and looked good quality. Th... See more
Company replied
I went into the shop twice. I knew what I wanted but there was choice. After speaking with the assistant, who discussed my options, I said I would think and return. She wasn’t there at 5.30 but the re... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, United Kingdom
- 01323 385786
4.9
Excellent
237 reviews
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Reply from ProCook - Eastbourne
We appreciate you letting us know our staff was nice and helpful; it means a lot to our team that you had a positive experience.
Great CS
I couldn't find a vase anywhere in Eastbourne on valentine's
They had put out a jug with some beautiful flowers, so I purchased that
Good advertising, and wonderful help finding the item on the shelf and purchasing it when I asked
February 15, 2026
Reply from ProCook - Eastbourne
We're glad you found something special with us after being unable to find a case elsewhere. We appreciate you mentioning our team's helpfulness in locating and purchasing your item. Thank you for your positive feedback!
Really friendly
Really friendly, helpful teams in both the new Eastbourne store and in the garden centre at Ditchling
Love the products
February 18, 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our teams friendly and helpful and that you love our products.
Well laid out shop
February 13, 2026
Helpful friendly staff, sneaky ticketing.
Helpful friendly staff, but, felt the way you displayed price of the Wok I bought was a bit sneaky. Shown in bold print ‘20% off’ - price £28 when that was the reduced price. Member of staff showed me ticket, hard to see, had a very small, crossed through, £35! It was easy to assume the Reduction applied to £28 price.
February 13, 2026
Friendly staff
Friendly staff, a nicely presented shop and I found what I was looking for
February 12, 2026
Reply from ProCook - Eastbourne
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Japanese Knives
We were able to try the knives before we brought them, which was really good. The knives are really nice and my son uses them everyday day at work as an apprentice chef. He loves them!
February 7, 2026
A nice and clean shop
February 5, 2026
Super friendly and cheerful staff
Super friendly and cheerful staff. Shop brightly lit and very clean and tidy, really good range of products
February 8, 2026
Helpfull service and quality
February 2, 2026
Easy to order Packed extremely well
Easy to order Packed extremely well. Quick delivery
January 30, 2026
The young lady who we spoke to was Very…
The young lady who we spoke to was Very knowledgeable and enthusiastic
She made the whole experience very informative
February 1, 2026
Great products and lovely staff
Good quality products at a good price, and lovely staff. Excellent service.
January 30, 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to share your thoughts! We are so happy to hear that you liked our products, prices, and staff.
All the staff were very polite…
All the staff were very polite professional and knowledgeable and the store was well lit and stocked and very clean.
February 1, 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff professional and knowledgeable and liked our store.
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