ProCook - Edinburgh Reviews 448

I love this shop it has such a great selection at all price ranges and the staff are very friendly and helpful

Good product reasonable price
Service and staff excellent

There was two sales people at the desk that were more interested in discussing holidays than helping me. I was totally ignored. Had they approached me and asked if they could help additional sales would have been possible.

Staff were friendly, approachable, knowledgeable and will to help. Store was well laid out which made it easy to find what I was looking for. Will definitely be back.

shop was fairly empty and I got service straight away. Product seems sturdy and well made.

Terrible product design and even worse customer service - Absolute joke!
I purchased a USB Milk Frother from the Fort Kinnaird store, and it is hands down the worst appliance I have ever bought. It only has one speed setting, which is so aggressively fast and violent that it instantly splashes milk all over the kitchen, making it completely unusable.
When I tried to return it, the store refused because it had been "used". How am I supposed to know a product has a major design flaw without plugging it in first? I then contacted their central customer service, and an advisor named Karen literally blamed me, claiming I "put too much milk in it" without having a clue about how I used it.
Absolute lack of accountability and rigid, insulting customer service. They prefer to pocket your money for a faulty, poorly designed product rather than help a customer. Avoid ProCook appliances at all costs—I had to buy a Bialetti instead to get something that actually works. Disgraceful.

Staff is very nice. Quality of products superb.

If you're reading this, and wonder if it's worth- YES. I'm slowly swapping all my kitchen stuff to ones from ProCook due to an insane quality, rare sight nowadays.

Sales advisor was lovely, knowledgable and helpful

Thorough details about the products on sale. No pushy sales.

As always a credit to your staff for their excellent service and friendly manner

Good thanks

I called up a few days beforehand to ask about the product I wanted to buy to check it was in stock at Fort Kinnaird, the person on the phone was really helpful and confirmed there was stock available. This meant I was able to go pick up the item in person instead of ordering online and paying for delivery.

When I went to buy the item the transaction was quick and easy.

2 really friendly employees answered all our questions and it just felt like you buy the right thing :-)

Very helpful staff. Able to buy a separate saucepan lid.

Great serves.

Impressed with the choice and staff

Very helpful and knowledgeable staff, and good quality items

The ladies in the shop were lovely on the phone and in-person, and the ProCook products themselves are always very high quality. Appreciate the long warranties!