We bought a pots & pans set. Ideal price, good quality as a first set for my son just starting out in his first home. We were looking for some knives. The knives on the special.price were out of s... See more
Location
Switch locationUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
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See what reviewers are saying
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... See more
Company replied
For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... See more
Company replied
Excellent experience in the shop at Fort Kinnaird, Edinburgh . Picked a knife block set as a gift for my Son in law , the young lady assistant was very helpful and I even got a discount in the sale
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, United Kingdom
4.6
Excellent
486 reviews
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POTS & PANS
We bought a pots & pans set. Ideal price, good quality as a first set for my son just starting out in his first home.
We were looking for some knives. The knives on the special.price were out of stock but we will revisit to hopefully purchase.
October 10, 2026
Excellent choice of kitchen essentials
Assistant was very helpful and we
Found what we were looking for
October 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Informative and very pleasant customer…
Informative and very pleasant customer service
October 7, 2026
Reply from ProCook - Edinburgh
We are delighted to hear that you found our customer service both helpful and wonderfully pleasant. Thank you for your review!
The staff member was unhelpful and…
The staff member was unhelpful and spent much of the time on her phone. The way she spoke to me made me feel belittled and uncomfortable.
September 26, 2026
Reply from ProCook - Edinburgh
Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Reply from ProCook - Edinburgh
We're so pleased to hear that you found our staff helpful and that you appreciated the quality of our products! Thank you for your wonderful feedback.
Went in looking for a new frying pan…
Went in looking for a new frying pan and was guided to selection and differences between options explained. Went with the tri ply due to overall size and durability.
September 24, 2026
Reply from ProCook - Edinburgh
We're so pleased to hear you received excellent guidance on our frying pan selection and the differences between options! It's great you found the perfect tri-ply pan for its size and durability.
The staff and product is 👍
September 11, 2026
Reply from ProCook - Edinburgh
We're happy to hear that our team and inventory met your expectations, and we thank you for sharing your feedback.
I got the product I was looking for and…
I got the product I was looking for and pleased with the quality --- staff member helping me was very helpful, friendly and informative .
September 10, 2026
Excellent experience in the shop at…
Excellent experience in the shop at Fort Kinnaird, Edinburgh . Picked a knife block set as a gift for my Son in law , the young lady assistant was very helpful and I even got a discount in the sale
September 2, 2026
first time buyer disappointed
The product is not fit for purpose and my request for assistance has not been answered a few days later. Wish I had read the reviews before I bought!
September 2, 2026
Reply from ProCook - Edinburgh
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
The girls were very helpfull when we…
The girls were very helpfull when we came in and very knowledgable when we asked questions about different products. Would recommend the store to anyone. Isabel Wilson
August 30, 2026
Good quality products and managed to…
Good quality products and managed to get discount too!
August 27, 2026
Unprofessional
There was no "hello" or "good morning, how can I help". The assistants were talking about their and their friend's personal lives. Not what a customer wants to hear.
Not professional.
August 25, 2026
Reply from ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Very helpful
The shop assistant was very helpful in store, would definitely go there again, we asked about a certain product and she checked it was in stock for us.
August 19, 2026
New scissors …
Quick visit to get new scissors ended up getting several other items Great value
August 17, 2026
Fantastic quality items in the sale
Fantastic quality items in the sale, absolutely delighted!
August 19, 2026
Reply from ProCook - Edinburgh
We are so pleased to hear that you found our pricing and service to be good. We truly appreciate your positive feedback!
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