For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... See more
Company replied
Location
Switch locationUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
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See what reviewers are saying
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... See more
Got exactly what I wanted and more. Pizza cutter and board was a gift for my grandson. I also found a mini food processor and chopper. £49 great value. It’s perfect size for me. I don’t need a full s... See more
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, United Kingdom
4.7
Excellent
462 reviews
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Superb quality
Staff is very nice. Quality of products superb.
If you're reading this, and wonder if it's worth- YES. I'm slowly swapping all my kitchen stuff to ones from ProCook due to an insane quality, rare sight nowadays.
May 30, 2026
Reply from ProCook - Edinburgh
We're so happy to hear our staff was nice and you find the quality of our products superb! It's wonderful to know you're enjoying your items. Thank you for your kind words.
Reply from ProCook - Edinburgh
We're so glad our advisor was knowledgeable and helpful!
Reply from ProCook - Edinburgh
We're glad you appreciate our detailed product information. Thank you!
As always a credit to your staff for…
As always a credit to your staff for their excellent service and friendly manner
May 19, 2026
Reply from ProCook - Edinburgh
We're so glad you appreciated our staff's excellent service and friendly manner! Thank you for your kind words.
Buying Cast Iron I saw Online in Store
I called up a few days beforehand to ask about the product I wanted to buy to check it was in stock at Fort Kinnaird, the person on the phone was really helpful and confirmed there was stock available. This meant I was able to go pick up the item in person instead of ordering online and paying for delivery.
When I went to buy the item the transaction was quick and easy.
May 11, 2026
Reply from ProCook - Edinburgh
We're so glad to hear our team at Fort Kinnaird provided helpful service and made your in-store pickup quick and easy. Thank you for sharing your positive experience with us!
Help was immediate and successful.
May 15, 2026
Reply from ProCook - Edinburgh
We're glad we could help!
2 really friendly employees answered…
2 really friendly employees answered all our questions and it just felt like you buy the right thing :-)
May 9, 2026
Reply from ProCook - Edinburgh
We're so glad our team was friendly and helpful, ensuring you felt confident in your purchase! Thank you for your kind words.
Reply from ProCook - Edinburgh
We're happy to hear that our staff was helpful and that you were able to find the saucepan lid you needed. Thank you for your positive feedback!
Reply from ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Edinburgh
We appreciate you letting us know you were impressed with our staff and choices; it means a lot to our team.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, and good quality items
May 11, 2026
Reply from ProCook - Edinburgh
We're glad to hear our staff was helpful and knowledgeable, and you liked our items.
The ladies in the shop were lovely on…
The ladies in the shop were lovely on the phone and in-person, and the ProCook products themselves are always very high quality. Appreciate the long warranties!
May 4, 2026
Reply from ProCook - Edinburgh
We're so happy to hear you had a lovely experience with our team and appreciate the quality of our products and warranties. Thank you for your kind words!
Great service & great products.
May 4, 2026
Reply from ProCook - Edinburgh
We appreciate your positive feedback! We are so happy you are pleased.
Great service and great quality products
May 2, 2026
Good customer service in store
Good customer service in store. Purchased 2 small items with a little discount for bank holiday weekend. Great value!
May 1, 2026
electric salt grinder
I was buying an electric salt grinder, i went to the till and one of the girls told me that there was a grinder without salt in it as the one in my hand was a display one. We had a good laugh about it, but a great experience.
April 15, 2026
Reply from ProCook - Edinburgh
We're glad you enjoyed your experience and had a good laugh during your purchase. We appreciate you taking the time to share your positive feedback with us.
Was in the shop twice
Was in the shop twice - first assistant was so helpful but when I returned the other assistant didn’t seem to know stock and I had to tell her that the shop did have the item I requested
April 8, 2026
Reply from ProCook - Edinburgh
We appreciate your feedback. We're sorry the service wasn't consistent during your visits. We will address this to ensure our team has better knowledge of our inventory.
Uninspired experience 😟
On entering the shop I asked a member of staff for what I required. She politely answered pointing in the general direction of the product. I walked down the shop and started to look for the item. At this time she passed me twice with speaking when it was obvious that I was unsure about my purchase. I did choose a product and went to the till where another person took payment. All in all a rather dull uninspired experience.
April 5, 2026
Reply from ProCook - Edinburgh
We appreciate your feedback and are sorry that your experience was not as inspiring as it could have been. We will address your comments to improve our service and ensure a more engaging shopping experience for our customers.
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