Very good service, listened to what I was saying I was looking for and made recommendations to fit what I needed, they also didn’t try to get me to buy the most expensive knife that fit what I was loo... See more
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
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See what reviewers are saying
The customer service was excellent, the man who helped me was knowledgeable, patient and helpful. He talked me through the benefits of each range, according to my needs and there was no heavy selling.... See more
ProCook’s team was very helpful when I was deciding on items I wanted to order, their delivery service was so useful because triply frying pan and large pot were heavy. I also bought other items that... See more
Company replied
I needed a frying pan for a very specific purpose and the assistant showed me lots that might suit. He took them out of any packaging so that I could judge the cooking area better, and told me which w... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.8
Excellent
402 reviews
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TOP QUALITY PRODUCTS ABD SERVICE
Excellent service from staff in a very attractive shop. Good quality cookware at an appropriate price
March 7, 2026
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our attractive shop, staff, and cookware.
Went in on off chance for tiny whisk…
Went in on off chance for tiny whisk sick of Camacho coffee being lumpy powder. Found one and ended buy other stuff
Prices are not expensive
So pleasant shocked
March 8, 2026
Reply from ProCook - Epsom
We're happy to hear that you found what you needed and more! It's great to know you were pleasantly surprised by our prices. Thank you for your feedback.
Excellent products at great price and…
Excellent products at great price and very helpful staff
March 2, 2026
Reply from ProCook - Epsom
We're happy to hear that you find our products good and reasonably priced. Thank you for your positive feedback; it means a lot to us.
Reply from ProCook - Epsom
We appreciate you letting us know our staff member was lovely and helpful; it means a lot to our team.
Reply from ProCook - Epsom
We appreciate your positive feedback; we're so glad you value our quality cookware at good prices, and we value your business.
Pleasant staff member
February 27, 2026
Reply from ProCook - Epsom
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Excellent service
Excellent service. Assistant/manager couldn’t have done anything more to help me. He is a great representative of your company.
February 21, 2026
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received excellent service and that our employee was helpful.
Great range at sensible prices
February 23, 2026
Reply from ProCook - Epsom
We're delighted you found a great range at sensible prices. We appreciate your positive feedback very much!
Didn’t have a clue, AMAZING people.
I didn’t know what I was exactly looking for, a sea of choice. Which was great but I was lost. I asked for some assistance, the employee that helped me was helpfully offering suggestions and advice on which have non-stick, stainless steel or work on induction. He was very patient and this wasn’t the first time he’s helped me. I will be going back again soon. Maybe next week…
February 21, 2026
Reply from ProCook - Epsom
We're happy to hear that our employee was helpful and patient while assisting you with your selection. We appreciate your feedback and look forward to your return next week!
Shopping in Epsom
The staff helpful and polite,the shop was clean and well stocked.
February 22, 2026
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop clean, well-stocked and our staff helpful.
Reply from ProCook - Epsom
We appreciate your positive feedback. We are so happy you liked our great quality products and friendly staff.
Small salad spinner
The shop was nicely laid out and had a good choice of kitchen ware at reasonable prices. The assistant was very helpful and found a small salad spinner for me that was ideal for my small family.
February 20, 2026
Reply from ProCook - Epsom
We're so glad the shop layout and selection of kitchenware met your needs. We appreciate that our assistant was helpful in finding the perfect salad spinner for your family!
The shop was bright and well stocked
The shop was bright and well stocked. The roasting dish with lid that I bought was dusty and was cleaned while I waited to pay. It was very nicely wrapped also. There were three members of staff I think, two of whom were approachable and one seemed slightly annoyed when I asked a question.
Beautiful quality things to buy.
February 17, 2026
Reply from ProCook - Epsom
We appreciate your feedback. We're glad you liked the shop's brightness and selection. We're sorry the roasting dish was dusty and for the staff interaction. We'll address this to improve our service and ensure a better experience. Thank you.
Great service
Great service, friendly and helpful staff. I bought what I was looking for.
February 16, 2026
Reply from ProCook - Epsom
We're happy our staff provided great service and were helpful! We're also glad you found what you were looking for. Thank you for your feedback.
Love this shop
Love this shop ! Great service- everything easy to find and products high standard - will be back !
February 13, 2026
Reply from ProCook - Epsom
We appreciate your wonderful review! We are so happy to hear that you love our shop, found everything easily, and liked our high-standard products.
Reply from ProCook - Epsom
We appreciate you letting us know our staff was efficient, knowledgeable, and friendly; it means a lot to our team.
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy you found our staff knowledgeable.
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