I needed to replace a knife and wasn't planning on getting one, but was walking past and saw the range of knives on display. I popped in and was pleasantly surprised at the choice. Once home the knife... See more
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I entered the Epsom store intending to purchase the Damascus 67, 8 inch chefs knife. The sales chap (unfortunately, didnt get his name) was polite and extremely knowledgeable. He offered to allow me t... See more
Although I was not spending a fortune just a minimal amount everything that I wanted was their old people like some things in plastic as they are not heavy Found perfect inexpensive ones. Fantast... See more
Company replied
Quality products. The extensive range beautifully displayed in a clean, welcoming and tidy shop. Served by helpful knowledgeable and friendly staff - what's not to like; beats online shopping hands do... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.9
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Some more staff training might be…
Some more staff training might be helpful. The sales assistant charged me for two of an item when I only wanted one. He duly refunded me but didn't appear to understand why and wouldn't give me the one item that I had paid for back! I like your products but I won't be rushing back.
April 12, 2026
Reply from ProCook - Epsom
We appreciate you taking the time to share your experience. We're sorry that the sales assistant's actions caused frustration and that you won't be rushing back. We will address your concerns with additional staff training.
Excellent choice
Excellent choice. Very helpful staff. Pleased with the item I bought.
April 15, 2026
I was provide with answers to the…
I was provide with answers to the questions I asked and was able to complete the transaction. I was also able to register the items I purchased at the same time for the guarantee.
April 14, 2026
Lovely shop
Lovely shop, products & staff. Thank you Pro Cook. I recently purchased a dinner set, I’ve brought knives, glasses & corn on the cob sticks. Happy with everything. Staff are friendly & helpful. Many thanks.
April 12, 2026
Reply from ProCook - Epsom
We appreciate you letting us know she was kind, knowledgeable, friendly, and helpful; it means a lot to our team.
bought a small sieve one use one…
bought a small sieve one use one wash(not dishwasher) one side of the handle has detached.
April 7, 2026
Reply from ProCook - Epsom
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
It’s a wonderful shop.
April 4, 2026
The shop and the help of the Australian…
The shop and the help of the Australian male colleague in store. Fabulous
April 2, 2026
Perfect
Perfect! Really nice guy served us. Could have spent 1000’s as there was so many nice things! Will definitely be back!
April 1, 2026
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We are so happy you enjoyed our well-presented store and pleasant staff.
The staff are so helpful.
March 27, 2026
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Epsom
We're happy to hear that you had a positive experience with our high street offerings. Thank you for your feedback; we appreciate it.
Good quality
There are many great quality kitchen stuff in this shop and the decoration is good too
March 23, 2026
Lovely trays and service in Epsom was…
Lovely trays and service in Epsom was very helpful.
March 22, 2026
Reply from ProCook - Epsom
We appreciate you sharing that our service was helpful and that you find our trays lovely!
Reply from ProCook - Epsom
We're glad you found a great selection with competitive prices. Thank you for your positive feedback; we appreciate it!
Reply from ProCook - Epsom
We appreciate your positive feedback; we are so happy our sales assistant was very helpful to you!
I liked shopping in Procook as I was…
I liked shopping in Procook as I was left to browse but when I had questions they were very helpful and knowledgeable on their products.
Very personable and chatty, which I like.
The shop layout is good though the lady assistant and myself could only just reach the top racks of pans!!
March 21, 2026
Reply from ProCook - Epsom
We're happy you enjoyed browsing and found our team helpful and knowledgeable. It's great to know you liked the personable service and shop layout. We appreciate your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.