The customer service was excellent, the man who helped me was knowledgeable, patient and helpful. He talked me through the benefits of each range, according to my needs and there was no heavy selling.... See more
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
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See what reviewers are saying
Very good service, listened to what I was saying I was looking for and made recommendations to fit what I needed, they also didn’t try to get me to buy the most expensive knife that fit what I was loo... See more
ProCook’s team was very helpful when I was deciding on items I wanted to order, their delivery service was so useful because triply frying pan and large pot were heavy. I also bought other items that... See more
Company replied
Very happy with the purchase it’s what I wanted reasonably priced too, helpful advice from the shop assistant
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.8
Excellent
402 reviews
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Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy you found our staff knowledgeable.
Very helpful and they couldn't do…
Very helpful and they couldn't do enough to help me
February 6, 2026
Employees were so helpful when deciding…
Employees were so helpful when deciding which dinner set to buy
The dinner set was excellent
February 5, 2026
Helpful staff great knife set
February 3, 2026
Lovely shop and friendly staff.
February 3, 2026
Very friendly and helpful shop staff
Very friendly and helpful shop staff. On the surface - very pleased with my purchase but Unfortunately one of the products is faulty and will need me to go back to store and return for an exchange. An hour round trip for me plus parking costs.
January 31, 2026
Reply from ProCook - Epsom
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
very helpful staff and excellent …
very helpful staff and excellent ranges of any kitchen items you could wish for in 1 place and prices and quality match
January 27, 2026
Reply from ProCook - Epsom
We're so happy to hear that you found our staff helpful and that we have excellent ranges of quality kitchen items at prices that match. We appreciate your review!
I was approached by a member of staff…
I was approached by a member of staff who gave me good advice about the product I needed. I’m delighted with it.
January 25, 2026
Friendly and informative
Friendly and informative customer service.
Great range of reasonably priced products.
January 26, 2026
Reply from ProCook - Epsom
We appreciate your positive feedback! We are so happy to hear that you found our customer service informative and friendly and liked our product prices.
Quality Products Good quality products and a vast array…
Good quality products and a vast array of merchandise, an enhancement to any high street or shopping centre.
January 21, 2026
Great choice and offers
January 19, 2026
Very helpful sales staff
Very helpful salesman and nothing too much trouble for me to select the exact size pan that I needed from the wide selection available. All good thank you
January 15, 2026
Reply from ProCook - Epsom
We appreciate your positive feedback! We're so happy you enjoyed our great range of competitively priced quality products.
Very polite and helpful staff
Very polite and helpful staff. Was looking for a set of kitchen knives, the man staff came up to me and said they had a set(no block) for £6 in the sale! These are there own knives and extremely Sharpe. The bread knives is wonder . Would highly recommend
January 13, 2026
Reply from ProCook - Epsom
We're happy to hear you found our staff polite and helpful during your search for kitchen knives. It's great you found a suitable set in our sale, and we appreciate your recommendation.
Reply from ProCook - Epsom
We appreciate your positive feedback! We are so happy you find our new shop impressive with lots of exciting products.
I was looking for 2 small saucepans
I was looking for 2 small saucepans , helped. to unhook them , and pointed out that for about another £20 ish ponds I could purchase the whole set of saucepans , I did thank you for telling me , staff are very helpful , and friendly , recommend pro cook 👏
January 11, 2026
Reply from ProCook - Epsom
We're glad you found what you were looking for! We appreciate that our team was helpful and friendly during your visit. Thank you for recommending us!
Found presents for my son-in-law's…
Found presents for my son-in-law's birthday. Great selection of things - good quiality. AND I bought a great set of kitchen knives for myelf at a very good price in the sale.
January 11, 2026
Reply from ProCook - Epsom
We're so glad you found presents for your son-in-law and treated yourself to our kitchen knives! It's great to know you found a good selection and quality items at a good price.
Good quality
Good quality of service. My item was silly. I had a refund and naught a salt grinder.
January 11, 2026
Reply from ProCook - Epsom
We appreciate your feedback and are glad the service met your standards. We are pleased you found a suitable replacement. Thank you!
They stock good quality items for the…
They stock good quality items for the kitchen that aren't widely available at reasonable prices. The staff were extremely helpful so a nice shopping experience.
January 10, 2026
Reply from ProCook - Epsom
We're happy to hear that we stock good quality kitchen items at reasonable prices. It's great to know that our staff were helpful and that you had a nice experience!
Staff very helpful
Staff very helpful, went over and above to help with purchase and securing it to ensure I could manage to take home.
Pleased with the processor, good size and plenty of accessories.
January 9, 2026
Reply from ProCook - Epsom
We're happy to hear that our staff were very helpful in ensuring you could manage your purchase. We appreciate your positive feedback regarding the processor and its accessories!
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