The customer service was excellent, the man who helped me was knowledgeable, patient and helpful. He talked me through the benefits of each range, according to my needs and there was no heavy selling.... See more
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
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See what reviewers are saying
Very good service, listened to what I was saying I was looking for and made recommendations to fit what I needed, they also didn’t try to get me to buy the most expensive knife that fit what I was loo... See more
ProCook’s team was very helpful when I was deciding on items I wanted to order, their delivery service was so useful because triply frying pan and large pot were heavy. I also bought other items that... See more
Company replied
Very happy with the purchase it’s what I wanted reasonably priced too, helpful advice from the shop assistant
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.8
Excellent
403 reviews
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Very knowledgeable helpful staff.
December 9, 2025
Reply from ProCook - Epsom
We appreciate you letting us know that our staff was helpful and knowledgeable. Thank you for your positive feedback; we are so happy!
The incredible service and advice
The incredible service and advice. The gentle man who asisted was informative, patient and an asset to the shop
December 16, 2025
Reply from ProCook - Epsom
We're so glad to hear you received incredible service and advice! We appreciate your positive feedback regarding the informative and patient assistance you received.
These saucepans are excellent quality…
These saucepans are excellent quality and a delight to cook with. Staff friendly and helpful so good experience when shopping.
December 17, 2025
Reply from ProCook - Epsom
We appreciate you taking the time to share your positive experience. We're so happy to hear that you find the saucepans excellent and that our staff were helpful.
Reply from ProCook - Epsom
We're glad you found our process easy and straightforward. Thank you for your feedback; we appreciate it a lot!
Helpful and friendly service
The young lady who served me in the shop was very helpful and courteous. The only downside was after I returned home and found I had been tricked into donating 50p to a charity! I don’t begrudge that payment but I do object to the fact I was not given the option to opt out, despite what I was told when I telephoned the shop about it.
December 13, 2025
New customer
First time customer the young lady that served me was lovely polite shop layout was excellent very happy
December 17, 2025
Reply from ProCook - Epsom
We're happy to hear that you enjoyed your first visit! It's great to know that you found our shop layout excellent and that our team member was polite. Thank you!
The chaps your store helpful and really…
The chaps your store helpful and really kind
December 12, 2025
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and kind.
Reply from ProCook - Epsom
We appreciate your positive feedback regarding our brilliant products and helpful staff; we are so happy you enjoyed them!
Helpful staff and lots of stock so you…
Helpful staff and lots of stock so you can nearly always pick it up in store.
December 15, 2025
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and liked our large stock.
Patient and friendly lady sales assistant
Sales assistant was very patient when I was looking for a code I had been sent on my phone.
And I was really happy with my mug purchase especially with a i year anniversary discount code
December 13, 2025
Reply from ProCook - Epsom
We're happy to hear that the sales assistant was patient while you looked for your code. We're also glad you were happy with your mug purchase and anniversary discount!
Always enjoy looking around as i often…
Always enjoy looking around as i often find new bits to pick up, last time to get replacement utencils at the good price of 3 for £18.00 and then found a brilliant ice cream maker for under £150.00 Great price and great shopping! Thank you Pro Cook.
December 12, 2025
Reply from ProCook - Epsom
We're happy you enjoy browsing our products and discovering new items. It's great to hear you found excellent deals on utensils and an ice cream maker. Thank you for your positive feedback!
Staff very polite.
December 10, 2025
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff were very polite helpful and…
The staff were very polite helpful and knowlegable. Offering good advice and showing us the range of knife we were interested in. Excellent shopping experience.
December 9, 2025
Reply from ProCook - Epsom
We're happy to hear that our staff were polite, helpful, and knowledgeable while assisting you with your knife selection. We appreciate your positive feedback and that you had an excellent shopping experience!
Great choice and great service.
December 9, 2025
Reply from ProCook - Epsom
We appreciate your positive feedback! We're so glad you enjoyed our great choices and service.
Reply from ProCook - Epsom
We appreciate your positive feedback regarding our helpful staff and good range of products; we are so happy you enjoyed them!
Reply from ProCook - Epsom
We're happy to hear you love the items you purchased. Thank you for your positive feedback; we appreciate it a lot.
Very good service
Very good. Visited our local store, attentive professional staff. The item I bought was slightly chipped when I got it home. Returned it, staff very apologetic and swapped without delay.
November 19, 2025
Reply from ProCook - Epsom
We're glad you found our staff attentive and professional during your visit to our store. We appreciate you bringing the chipped item to our attention and are happy the return was handled smoothly.
Great range of products
Great range of products, knowledgeable staff and great service. A real benefit for the town
November 15, 2025
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our product range and found our staff knowledgeable.
Reply from ProCook - Epsom
We appreciate your positive feedback! We are so happy to hear you were pleased with our customer care and the items displayed.
lovely store with excellent quality…
lovely store with excellent quality product line and very helpful staff.
November 14, 2025
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our excellent products and helpful staff.
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