The customer service was excellent, the man who helped me was knowledgeable, patient and helpful. He talked me through the benefits of each range, according to my needs and there was no heavy selling.... See more
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
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See what reviewers are saying
Very good service, listened to what I was saying I was looking for and made recommendations to fit what I needed, they also didn’t try to get me to buy the most expensive knife that fit what I was loo... See more
ProCook’s team was very helpful when I was deciding on items I wanted to order, their delivery service was so useful because triply frying pan and large pot were heavy. I also bought other items that... See more
Company replied
Very happy with the purchase it’s what I wanted reasonably priced too, helpful advice from the shop assistant
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.8
Excellent
403 reviews
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Reply from ProCook - Epsom
We're delighted you found a great selection across a large price range. We appreciate your positive feedback.
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Epsom
We appreciate your positive feedback regarding our great product and very good customer service; we are so happy you enjoyed them!
Service with a smile very happy
November 10, 2025
Reply from ProCook - Epsom
We appreciate your feedback and are so happy to hear you received service with a smile and that you were very happy.
The guy that my husband dealt with was…
The guy that my husband dealt with was extremely helpful and polite. Would definitely buy from ProCook again.
November 5, 2025
Reply from ProCook - Epsom
We're happy to hear that the service was helpful and polite! We appreciate your positive feedback and are glad you had a great experience. Thanks for your support!
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy you found our staff delightful and our items quality.
Helpful friendly staff
November 6, 2025
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The 2 gentlemen were very polite
The 2 gentlemen were very polite. Left me alone to browse and were very helpful when I needed information and advice.
November 6, 2025
Reply from ProCook - Epsom
We're happy to hear that our team members were helpful and polite! Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Helpful and knowledgeable staff
I wanted a knife as a small gift for my daughter. The assistant was helping with the choice but then pointed out an awesome deal on a set of 5. They are brilliant knives and we split them. Wouldn't have seen them if not pointed out. Such helpful and knowledgeable staff.
November 5, 2025
Reply from ProCook - Epsom
We're delighted you found the perfect gift for your daughter! We're also glad our staff could point out a great deal and provide helpful, knowledgeable service. Thank you for your positive feedback.
Provided with the information we needed…
Provided with the information we needed to make our choices having done some on line research before.
October 31, 2025
Reply from ProCook - Epsom
We're happy to hear that the information we provided helped you make informed choices. Thank you for doing your research and for sharing your positive experience with us!
Reply from ProCook - Epsom
We appreciate your positive feedback about our very helpful assistants in the shop; we are so happy you enjoyed their assistance!
Good quality knife nice staff
November 3, 2025
Reply from ProCook - Epsom
We're happy you had a good experience with our knife and staff! We appreciate your positive feedback regarding the quality.
As usual very good product and very…
As usual very good product and very good service
November 1, 2025
Reply from ProCook - Epsom
We appreciate your positive feedback! We're so happy to hear you liked our product and found our service very good.
Good quality kitchen goods
Good quality kitchen goods. I was able to pick up some bargains which were the same in the shop as on line. A good selection in the shop in Epsom with friendly and helpful staff.
November 1, 2025
Reply from ProCook - Epsom
We're happy you find our kitchen goods of good quality and that you found bargains both online and in our shop. It's great to know our Epsom staff are friendly and helpful!
The sales guy was so kind and helpful
October 31, 2025
Reply from ProCook - Epsom
We're glad you found our sales team member to be helpful and kind. Thank you for your positive feedback; we appreciate it.
A member of staff noticed I was…
A member of staff noticed I was hesitating about n item and proactively spoke to me, found out what i was thinking and gave me good advice.
October 31, 2025
Reply from ProCook - Epsom
We're happy to hear that our staff member was able to provide helpful advice. Thank you for sharing your positive experience with us!
Reply from ProCook - Epsom
We appreciate you sharing your experience with us! We're so glad to hear that our assistant was friendly during your purchase.
Excellent products
The products are good quality and value for money. The staff are pleasant and helpful.
October 28, 2025
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our products and found our staff pleasant.
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very friendly helpful staff
October 25, 2025
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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