Needed a set of pans, but we were clueless. The staff were so helpful and guided us through the choices, giving us all the information we needed. They were so knowledgeable and friendly, without being... See more
Location
Switch locationUnit 9a Fleetwood Outlet Village, Anchorage Road, FY7 6AE Fleetwood, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful retail assistant, showed us various options whilst we were unsure of which set of knives we should purchase. As elderly customers(84 & 78) with varying arthritic problems with our hands s... See more
Lovely shop … lovely staff.. bought some knives from fleetwood … refreshing to be able to try what I wanted before I purchased. Lots of safe handling processes addressed when being able to try the k... See more
Company replied
I walked around looking for a new coffe perculator I eventually choose the one I wanted . The kind lady from behind the counter came over and asked if I wanted to put them behind the counter while I c... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 9a Fleetwood Outlet Village, Anchorage Road, FY7 6AE, Fleetwood, United Kingdom
4.9
Excellent
771 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer service
Outstanding customer service - nothing was too much trouble
July 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpfull staff from moment i…great staff
Very helpfull staff from moment i entered to moment i left and my daughter loves the product
July 7, 2026
Reply from ProCook - Fleetwood
We're so pleased you found our staff helpful from the moment you arrived! It's wonderful to hear your daughter loves the product. Thank you for your kind words.
Nice shop relaxed atmosphere plenty of…
Nice shop relaxed atmosphere plenty of nice items
July 6, 2026
Reply from ProCook - Fleetwood
We're so glad you enjoyed the relaxed atmosphere of our shop and found plenty of nice items! Thank you for your wonderful review.
We were assisted by a very helpful…
We were assisted by a very helpful member of staff who let us hold the various products so we could decide which one to buy
July 2, 2026
Reply from ProCook - Fleetwood
We're so pleased to hear that our team was helpful and allowed you to experience the products firsthand. We appreciate your kind words!
The staff are always friendly and very…
The staff are always friendly and very helpful and always make time to chat and they always make our dog welcome. The products are always really good too.
July 5, 2026
Reply from ProCook - Fleetwood
We're so pleased to hear our team is friendly and helpful, always making time to chat and welcoming your dog. It's wonderful that you also enjoy our products!
Reply from ProCook - Fleetwood
We're delighted to hear that you appreciated the variety of choices and found our staff to be both friendly and efficient. Thank you for your wonderful feedback.
Helpful friendly staff.
July 2, 2026
I got what I went in for and more
I got what I went in for and more. The two girls in the shop were polite, kind and helpful. Will shop there again.
July 2, 2026
Reply from ProCook - Fleetwood
We're so happy you found what you were looking for and more! It's wonderful to hear that our team members were polite, kind, and helpful. We look forward to welcoming you back again soon.
Reply from ProCook - Fleetwood
We're so glad you experienced great service and found our staff friendly and helpful! Thank you for your kind words.
Reply from ProCook - Fleetwood
We're so glad you experienced great service and found our staff friendly and helpful! Thank you for your kind words.
Reply from ProCook - Fleetwood
We are so pleased to hear that our team provided you with such an excellent experience during your visit. Thank you for your kind words.
The two assistants where very helpful…
The two assistants where very helpful and made the shopping experience a pleasant surprise
June 25, 2026
Needed a set of pans
Needed a set of pans, but we were clueless. The staff were so helpful and guided us through the choices, giving us all the information we needed. They were so knowledgeable and friendly, without being pushy or patronising. We walked away very happy with our purchase, and wouldn't hesitate to return if we need anything else. We'll done.
June 27, 2026
Really helpful staff that gave good…
Really helpful staff that gave good alternatives when the product i wanted was out of stock
June 22, 2026
good selection of products
June 16, 2026
Reply from ProCook - Fleetwood
We appreciate your positive feedback.
Reply from ProCook - Fleetwood
We're glad our team was helpful and knowledgeable!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.