Staff are so lovely and helpful love the products and the deals also great value for excellent quality The training you must give your staff is superb having worked in Marks and Spencer years ago I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company, well laid out shop units, great products and staff that really know what they are talking about and so helpful. I went in for a serrated edge knife and came out with something complete... See more
Usual experience in that staff knowledgeable about their products. Able to help to help with advice on online purchases for items out of stock.
Company replied
Staff were really nice, helpful & friendly Unfortunately as only one person on duty, she couldn't help us carry our 3 heavy bags to car park. Wife had to carry them as I was on crutches, assistan... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 6, Braehead Shopping Centre, G51 4BN, Glasgow, United Kingdom
- 0141 6114181
4.8
Excellent
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service with a smile and shop is well…
Service with a smile and shop is well kept with great selection of products
June 10, 2026
My happy place!
Sales assistant was lovely, shop had lots of good merchandise. Will definitely be back!
June 9, 2026
Smashing
Gurus in the store were living and very helpful. I will be back for more lovely things x
June 1, 2026
Happy customers
Wide selection of cookware items and choice, very happy with our tableware purchase. Staff member also very helpful and pleasant. Lovely environment to shop in, well worth a visit.
June 5, 2026
Very helpful store assistant
In addition to the purchases I made this visit, I wanted to look at and discuss a highly probable future purchase about which I had some questions. The assistant who helped me was very knowledgeable, and helpful, and her expertise was evident. I will be back to make the purchase in person hopefully fairly soon. She was a credit to your company.
June 4, 2026
bamboo knives…
I bought a set of three bamboo knives for my husband the dark haired lady that served me was brilliant she new what she was talking about efficient and friendly.
May 9, 2026
The staff very helpful
The staff. Very friendly and knowledgeable about the company. The clean open displays in the shop was a very pleasant experience.
May 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My new favourite shop
The staff knew every product and were amazing at helping us find everything we needed also the quality of everything is amazing highly recommended
May 28, 2026
Reply from ProCook - Glasgow Braehead
We're so glad our staff could help you find everything you needed and that you're happy with the quality. We appreciate your recommendation!
Lovely staff
Lovely staff, lots of knowledgeable information and practice to choose the right knife set and I love my choice x50 professional chefs set and magnetic wooden block are fantastic just what I was looking for
May 28, 2026
So satisfied with quality of the…
So satisfied with quality of the product, highly recommended
May 24, 2026
Reply from ProCook - Glasgow Braehead
We're so glad you're satisfied with our product's quality! We appreciate your recommendation.
Reply from ProCook - Glasgow Braehead
We're happy our team was helpful, friendly, and informative.
Amazing service both in store and…
Amazing service both in store and delivery. My large order arrived the next day. You made my mum in laws day in the Braehead store as the manager recognised her and remembered her previous order. Two fantastic wedding gifts bought. Thank you.
May 25, 2026
Reply from ProCook - Glasgow Braehead
We're so happy to hear about your amazing experience with both our in-store and delivery services. It's wonderful that we could make your mum-in-law's day and help with your wedding gifts.
nice friendly staff
May 27, 2026
Reply from ProCook - Glasgow Braehead
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent service from wonderful sales agent
Very knowledgeable sales agent, polite, offering to order product that is not in store, taking time to explain differences between pans I wanted to purchase
May 15, 2026
Reply from ProCook - Glasgow Braehead
We're so happy to hear our agent was knowledgeable, polite, and took the time to explain product differences. Thank you for your review!
Lovely staff and love everything I bought
I wish I remembered the lovely ladies name from procook Braehead. She was great helping me pick items for my new house. Very helpful as I didn’t know where to start. Ended up with lots of items I needed and wi be back soon for more
May 23, 2026
Reply from ProCook - Glasgow Braehead
We're so glad our team member provided excellent assistance, helping you find exactly what you needed for your new home. We appreciate your kind words and look forward to your next visit!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.