Staff are so lovely and helpful love the products and the deals also great value for excellent quality The training you must give your staff is superb having worked in Marks and Spencer years ago I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company, well laid out shop units, great products and staff that really know what they are talking about and so helpful. I went in for a serrated edge knife and came out with something complete... See more
Usual experience in that staff knowledgeable about their products. Able to help to help with advice on online purchases for items out of stock.
Company replied
Staff were really nice, helpful & friendly Unfortunately as only one person on duty, she couldn't help us carry our 3 heavy bags to car park. Wife had to carry them as I was on crutches, assistan... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 6, Braehead Shopping Centre, G51 4BN, Glasgow, United Kingdom
- 0141 6114181
4.8
Excellent
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Steak knives
The staff are very helpful and can point you in the right direction. Lots of choice and good quality.
May 19, 2026
Reply from ProCook - Glasgow Braehead
We're so glad you enjoyed our staff's helpfulness and found a great selection of quality products. We appreciate your kind words!
Staff in store were so lovely and…
Staff in store were so lovely and helpful. We had a lot of heavy items and were happy to help lifting these things with us.
May 17, 2026
Reply from ProCook - Glasgow Braehead
We're so happy to hear our team was lovely and helpful with your heavy items. Thank you for your kind words!
Excellent customer experience.
May 20, 2026
Reply from ProCook - Glasgow Braehead
We appreciate your kind words.
Reply from ProCook - Glasgow Braehead
We are so pleased with your purchase.
Excellent customer service.
The sales assistant was friendly, professional and informative.
May 14, 2026
Reply from ProCook - Glasgow Braehead
We appreciate you sharing that our sales assistant was friendly, professional, and informative!
Staff in braehead shop are lovely-…
Staff in braehead shop are lovely- friendly and could not be more helpful.
May 13, 2026
Reply from ProCook - Glasgow Braehead
We're so happy to hear our staff was friendly and helpful! Thank you for your kind words.
Staff are lovely
Staff are lovely. Have helped me find things both times I’ve been in even if I ended up not buying.
May 12, 2026
Reply from ProCook - Glasgow Braehead
We're so glad our staff was helpful during your visits! We appreciate you sharing your positive experience.
Good range of kitchen ware and very…
Good range of kitchen ware and very knowledgeable and helpful staff.
May 14, 2026
Reply from ProCook - Glasgow Braehead
We appreciate you sharing that our kitchenware range and staff were helpful!
Completely useless…
Amended review due to prompt action in processing a refund.
I was miss sold a completely useless fry pan. I was looking for a pan which was less than 20cm. I was recommended a small individual pan. As there was no labelling on the one I was shown I specifically asked if it was induction compatible and I was assured that it was. IT'S NOT! I now have the prospect of a near 60 mile round trip to return it.
May 14, 2026
Reply from ProCook - Glasgow Braehead
We’re sorry to hear about your experience. We can see that one of our advisors has now resolved this issue for you.
Please accept our apologies for the incorrect information provided regarding the pan’s induction compatibility and for the inconvenience caused.
Reply from ProCook - Glasgow Braehead
We're glad you enjoyed your experience. We appreciate your kind words.
The sraffe were very knowledgeable
The sraffe were very knowledgeable. Helped us find what we were looking for with no pressure to buy
May 10, 2026
Reply from ProCook - Glasgow Braehead
We appreciate you sharing your experience! We're so happy to hear that our staff's knowledge was helpful and that you felt no pressure to buy.
Friendly staff
May 11, 2026
Reply from ProCook - Glasgow Braehead
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great product helpful staff.
May 9, 2026
Reply from ProCook - Glasgow Braehead
We appreciate your kind words!
Reply from ProCook - Glasgow Braehead
We really appreciate your kind review.
Assistant was really helpful and…
Assistant was really helpful and pointed out offers of 3 for 2 etc. great shop too.
May 8, 2026
Reply from ProCook - Glasgow Braehead
We're so happy you had a great experience and found our assistant helpful with offers. We appreciate your kind words!
Very pleasant and friendly staff
Very pleasant and friendly staff in Braehead Glasgow store
May 7, 2026
Reply from ProCook - Glasgow Braehead
We're so glad you enjoyed our pleasant and friendly staff at our Braehead Glasgow store! Thank you for sharing.
Reply from ProCook - Glasgow Braehead
We appreciate your positive feedback about our shop and knowledgeable staff.
In shop atmosphere good
In shop atmosphere good. Staff helpful and product bought was well made and exactly what I was looking for.
May 4, 2026
Reply from ProCook - Glasgow Braehead
We're happy to hear you enjoyed our shop's atmosphere and found our staff helpful. We're glad you found the perfect, well-made product!
Lovely shop and great location in…
Lovely shop and great location in Braehead. Fabulous range of products and lovely Sraff. Good prices for salt and pepper mills.
May 4, 2026
Reply from ProCook - Glasgow Braehead
We're so glad you enjoyed our shop's location and product range. We appreciate your kind words about our staff and prices!
Knowledgeable & helpful staff
The staff are knowledgeable and very helpful. Able to answer questions on the spot & advise the best product for our requirements. *****
May 3, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.