Staff very helpful at our Fort shopping centre. Explained everything and signed us up for the product guarantee. Cooked steaks for our first meal 🥘 with the frying pan, first class. Next buy will... See more
Company replied
Location
Switch locationUnit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL Glasgow, GB
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See what reviewers are saying
The man in the shop was super helpful. When we couldn't be sure about the size to buy, he came up with alternative solutions. Very good.
Company replied
Great shop, dropped in for a small pan for frying eggs and couldn't help having a look around and left with a pizza cutter, spatula and a potato masher. If you build it they will come, and the gentle... See more
We spoke to a member of staff regarding a set of knives hhat we wanted, she was able to advise us and guide us and helped us to buy thf most appropriate set of knives. We are extemely pleased with ou... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL, Glasgow, United Kingdom
4.9
Excellent
718 reviews
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Good Quality products/Great Customer Experience
I purchased cutlery as a gift in the Glasgow Fort Pro Cook shop. Really pleased that I received a 10% discount,and the quality of the cutlery was exceptional.
I should also mention that the staff in the shop couldn’t do enough for me, and nothing was too much bother, the staff advised me of the various options
and products available.
November 7, 2025
Reply from ProCook - Glasgow
We're delighted you were pleased with your cutlery purchase from our Glasgow Fort shop. It's great to hear that you received a discount and found the quality exceptional. We appreciate you mentioning the team's helpful service and advice.
Good customer service
I had to return a faulty item and it was exchanged without any issue
October 25, 2025
Reply from ProCook - Glasgow
We're happy to hear that the exchange process for the faulty item was handled smoothly. Thank you for your positive feedback and for sharing your experience.
very helpful and chatty staff nothing…
very helpful and chatty staff nothing too much bother
November 6, 2025
Reply from ProCook - Glasgow
We appreciate your positive feedback. We are so happy to hear that our staff was helpful and accommodating during your visit with us. Thank you.
Amazing knowledgeable staff who are…
Amazing knowledgeable staff who are very friendly and extremely helpful. Any questions answered without having to go and find someone else who knows. The products I bought are brilliant and the guarantee is amazing too.
November 2, 2025
Reply from ProCook - Glasgow
We're happy to hear that our knowledgeable and friendly staff were so helpful! It's great to know you're enjoying the products and appreciate the guarantee. We appreciate your positive feedback!
Friendly and helpful staff
I chose my purchased item and the staff were very friendly. I did not need assistance but there were other customers in the store being helped and I could hear the staff advising them.
November 4, 2025
Reply from ProCook - Glasgow
We appreciate you sharing your experience. We're happy to hear that our staff were friendly, and it's great to know they were helpful to other customers in the store.
Great choice and quality
Great choice and quality, it's expensive but you definitely get what you pay for. The shop is so well stocked and the staff are very friendly and helpful, it was a pleasure to shop there.
November 1, 2025
Reply from ProCook - Glasgow
We're happy you appreciate our selection and quality. It's great to hear that our well-stocked shop and friendly staff made your shopping experience a pleasure. Thank you for your positive feedback!
Bought a roasting tin with lid...to…
Bought a roasting tin with lid...to then find the same one in Tesco for £6 cheaper.
Won't be buying g anything from Procook again!
Ps....it was the same and a few cm bigger.
October 28, 2025
Reply from ProCook - Glasgow
Thank you for your feedback, we do not sell our products via 3rd party retailers, therefore you would not have bought the same one.
Friendly helpful staff
October 27, 2025
Reply from ProCook - Glasgow
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Helpful
The sales assistant was very helpful in explaining the product and how they used it.
October 31, 2025
Reply from ProCook - Glasgow
We appreciate you taking the time to share your experience with us. We are so glad to hear that our sales assistant was helpful and informative.
Reply from ProCook - Glasgow
We appreciate you sharing your positive experience! We are so happy to hear that you found our staff informative.
Very helpful assistant
October 28, 2025
Reply from ProCook - Glasgow
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Folding grater
This folding space saver grater is off very high quality
It’s razor sharp and study
Very easy to wash
October 25, 2025
Reply from ProCook - Glasgow
We're happy to hear that you find the folding grater to be of high quality, razor-sharp, sturdy, and easy to wash. Thank you for sharing your positive experience with us!
Fantastic range of good quality…
Fantastic range of good quality products, great sales. Staff are really helpful and very pleasnat.
October 21, 2025
Reply from ProCook - Glasgow
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our products and found our staff pleasant and helpful.
Gorgeous items and reasonably…
Gorgeous items and reasonably priced.Definately buy again.
October 21, 2025
Reply from ProCook - Glasgow
We're happy to hear that you find our items gorgeous and reasonably priced. Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Glasgow
We appreciate your positive feedback! We're so glad you had a great experience and found our quality good.
Great Quality Product
Good assistance in the store identifying the correct product. I am impressed with the quality of the product.
October 18, 2025
Reply from ProCook - Glasgow
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received good assistance and are impressed with the product's quality.
Staff always polite and helpful
Staff always polite and helpful. Well stocked shop with great equipment. I’ve bought quite a few things at Pro Cook at The Fort in Glasgow.
October 20, 2025
Reply from ProCook - Glasgow
We appreciate you taking the time to share your positive experience. We're so happy to hear that our staff are always polite and helpful and that you find our shop well-stocked.
Very nice service and good advice from…
Very nice service and good advice from sales lady.
Very pleased with items I purchased.
October 11, 2025
Reply from ProCook - Glasgow
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received nice service and good advice and are pleased with your purchases.
The women was very helpful and…
The women was very helpful and knowledgeable about what is best item to buy.
October 13, 2025
Reply from ProCook - Glasgow
We're happy to hear that the staff member was helpful and knowledgeable in assisting you with your purchase. We appreciate your positive feedback.
Good customer service
The staff at the fort were very helpful in terms of our purchase and possible future purchases. They were knowledgeable about the products and there purpose.
October 11, 2025
Reply from ProCook - Glasgow
We're so glad to hear that the team at the fort were helpful with your purchase and potential future purchases. We appreciate that you found them knowledgeable about the products and their purpose!
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