The man in the shop was super helpful. When we couldn't be sure about the size to buy, he came up with alternative solutions. Very good.
Company replied
Location
Switch locationUnit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL Glasgow, GB
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See what reviewers are saying
Staff very helpful at our Fort shopping centre. Explained everything and signed us up for the product guarantee. Cooked steaks for our first meal 🥘 with the frying pan, first class. Next buy will... See more
Company replied
Great shop, dropped in for a small pan for frying eggs and couldn't help having a look around and left with a pizza cutter, spatula and a potato masher. If you build it they will come, and the gentle... See more
We spoke to a member of staff regarding a set of knives hhat we wanted, she was able to advise us and guide us and helped us to buy thf most appropriate set of knives. We are extemely pleased with ou... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL, Glasgow, United Kingdom
4.9
Excellent
716 reviews
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Quality pieces.
Well laid out shop, with everything on view so easy to find what your looking for. Good quality pieces although a bit more expensive but will last. Staff helpful and friendly.
November 20, 2025
Reply from ProCook - Glasgow
We're glad you found our shop well-organized and easy to navigate. We appreciate your feedback on our quality and service. It's great to know our team was helpful!
Assistant in shop was very helpful in…
Assistant in shop was very helpful in helping me make my choice.
November 15, 2025
Reply from ProCook - Glasgow
We're happy to hear that our assistant was helpful in guiding your choice. We appreciate you sharing your positive experience with us!
The staff took time with us
The staff took time with us, did not rush. Answer all questions we asked and we asked a lot. Not tried the product yet, would definitely recommend this store
November 20, 2025
Reply from ProCook - Glasgow
We appreciate you taking the time to share your kind words. We're happy to hear that our staff provided you with attentive and thorough service. We value your recommendation!
Very helpful staff.
November 19, 2025
Reply from ProCook - Glasgow
We appreciate you letting us know that our staff was helpful. Thank you for your positive feedback; we are so happy!
Superb staff
The staff in the store were all so helpful. Pointing out Black Friday deals and keeping items at the till until we had finished. They even offered to hold the shopping till we had finished for the day to save carrying them around between shops! Very convenient and great idea.
November 16, 2025
Reply from ProCook - Glasgow
We're happy to hear that our team's assistance with Black Friday deals and holding your items was helpful. It's great to know that you found the service convenient. Thank you for your positive feedback!
Reply from ProCook - Glasgow
We appreciate you letting us know our staff was pleasant and helpful; it means a lot to us. Thank you for your positive feedback.
Reply from ProCook - Glasgow
We appreciate your positive feedback regarding our great shop and friendly, helpful staff; we are so happy you enjoyed them!
Got everything I was looking for in one…
Got everything I was looking for in one stop.
November 15, 2025
Reply from ProCook - Glasgow
We're happy to hear that you found everything you were looking for with us. Thank you for your positive feedback; we appreciate it.
The staff in Glasgow are so helpful /…
The staff in Glasgow are so helpful / knowledgeable and friendly. It's a treat going there.
November 15, 2025
Reply from ProCook - Glasgow
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our Glasgow staff helpful, knowledgeable, and friendly.
Outstanding service and choice
Excellent service and advice on my visit and purchase .
Shop assistant was super helpful regarding the product I purchased.
Great choice in store.
Would highly recommend to my family and friends.
November 14, 2025
Reply from ProCook - Glasgow
We're happy to hear about the excellent service and helpful advice you received during your visit and purchase! It's great to know our shop assistant was super helpful and that you appreciated the great choice in store. We appreciate your recommendation!
New Damascus knives.
The assistant was knowledgeable about the products I was interested in and allowed me to test the product prior to purchase.
November 14, 2025
Reply from ProCook - Glasgow
We're so glad to hear that our assistant was knowledgeable and allowed you to test the product. We appreciate you sharing your positive experience!
Knowledgeable and friendly staff
Knowledgeable and friendly staff, made a great recommendation for a knife set and even gave me a special offer. Great experience, will be back.
November 10, 2025
Reply from ProCook - Glasgow
We're so happy to hear that our knowledgeable and friendly staff made a great recommendation and gave you a special offer. We appreciate your feedback and look forward to your return!
Staff were welcoming and friendly and…
Staff were welcoming and friendly and very helpful without being over bearing, makes the shopping experience very pleasant
November 13, 2025
Reply from ProCook - Glasgow
We appreciate your positive feedback! We're so happy to hear that our welcoming and helpful staff made your shopping experience pleasant.
Lovely cook shop
I discovered this shop at Glasgow Fort it is bright clean and very well stocked.
My sister bought me a lovely salt &pepper set for my birthday which happened to have a 20% discount.
The staff were very helpful.
November 11, 2025
Reply from ProCook - Glasgow
We're happy to hear that you discovered our bright and well-stocked shop at Glasgow Fort. We're glad your sister found a lovely discounted salt & pepper set, and that our staff were helpful. Thanks for your positive feedback!
Staff are very honest and helpful when…
Staff are very honest and helpful when purchasing a product! Love my cast iron & the quality of it.
November 4, 2025
Reply from ProCook - Glasgow
We appreciate you sharing your experience! We're so happy to hear that our staff was helpful and honest during your purchase, and that you love the quality of your cast iron.
Happy with purchase and staff very…
Happy with purchase and staff very friendly and helpful
November 9, 2025
Reply from ProCook - Glasgow
We appreciate you taking the time to leave us this great review! We're so happy you were happy with your purchase and our staff.
Excellent selection of items
Excellent selection of items for the enthusiastic home cook, excellent prices. Helpful and knowledgeable staff.
November 9, 2025
Reply from ProCook - Glasgow
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that you enjoyed our excellent selection and helpful staff.
I would say it was the best experience…
I would say it was the best experience ever I love going into this shop,even the staff are so welcoming,sometimes I go in just to have a wee look as am in pain but the staff still go out there way to be polite am going in for your back Friday sale today to see your bargains so thankyou
November 9, 2025
Reply from ProCook - Glasgow
We're happy to hear you have such a positive experience in our shop. It's great to know our staff make you feel so welcome and are always polite. We appreciate you visiting us, and hope you enjoy the sale!
Good Quality products/Great Customer Experience
I purchased cutlery as a gift in the Glasgow Fort Pro Cook shop. Really pleased that I received a 10% discount,and the quality of the cutlery was exceptional.
I should also mention that the staff in the shop couldn’t do enough for me, and nothing was too much bother, the staff advised me of the various options
and products available.
November 7, 2025
Reply from ProCook - Glasgow
We're delighted you were pleased with your cutlery purchase from our Glasgow Fort shop. It's great to hear that you received a discount and found the quality exceptional. We appreciate you mentioning the team's helpful service and advice.
Good customer service
I had to return a faulty item and it was exchanged without any issue
October 25, 2025
Reply from ProCook - Glasgow
We're happy to hear that the exchange process for the faulty item was handled smoothly. Thank you for your positive feedback and for sharing your experience.
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