We only went in to buy a frying pan and guess what? We found one we liked at the price we felt was right and so we took the plunge and got it. The shop assistant was male and friendly. We hope the p... See more
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See what reviewers are saying
A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... See more
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
48 High Street, GU1 3ES, Guilford, United Kingdom
- 01483 954588
4.8
Excellent
350 reviews
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Fabulous pans
Fabulous pans - massively enhanced cooking time - everything about them says quality
November 2, 2025
Reply from ProCook - Guildford
We're so happy to hear that our pans have enhanced your cooking time and that you recognise their quality. Thank you for your wonderful feedback!
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy you liked our products and found our staff helpful.
Positive customer service experience
November 8, 2025
Reply from ProCook - Guildford
We appreciate you sharing your positive experience! We are so happy to hear about our customer service.
Reply from ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Attentive staff and good products
November 12, 2025
Reply from ProCook - Guildford
We appreciate your positive feedback regarding our attentive staff and good products; we are so happy you enjoyed them!
Reply from ProCook - Guildford
We appreciate you sharing your positive experience! We are so happy to hear you found our customer service great and our store well-stocked.
Reply from ProCook - Guildford
We're glad you found our sales assistant lovely and helpful. Thank you for your positive feedback; we appreciate it greatly.
Very helpful and friendly staff served…
Very helpful and friendly staff served me when I purchased some elegant crockery and some simple good quality utensils.
October 28, 2025
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that our staff were helpful and friendly when you purchased your crockery and utensils.
Warm welcome and Excellent service .
November 1, 2025
Reply from ProCook - Guildford
We appreciate your positive feedback regarding our warm welcome and excellent service; it means a lot to us.
Very knowledgeable staff
Very knowledgeable staff, friendly and helpful. Great range and reasonably priced
October 30, 2025
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were pleased with our knowledgeable and helpful staff.
Reply from ProCook - Guildford
We appreciate your positive feedback! We are so happy you enjoyed our excellent service, good range, and competitive pricing.
Kind staff
The staff were really kind! They made sure the glass containers I’ve bought were securely packed.
October 18, 2025
Reply from ProCook - Guildford
We're so happy to hear that our staff were kind and ensured your glass containers were securely packed! We appreciate you taking the time to leave us this great review.
Fantastic staff
I was trying to match dinner plates and the staff couldn’t have been more helpful.
October 16, 2025
Reply from ProCook - Guildford
We're happy to hear that our staff was so helpful while you were trying to find the perfect dinner plates. Thank you for sharing your positive experience!
The staff member who served me was…
The staff member who served me was polite, friendly and very helpful and knowledgeable.
I was returning a faulty item, and there was no messing about. Really pleased with the outcome.
October 19, 2025
Reply from ProCook - Guildford
We're so happy to hear that our staff member was polite, friendly, helpful, and knowledgeable. We appreciate your positive feedback regarding the easy return of your faulty item and that you were pleased with the outcome!
Excellent shopping experience Really enjoyed visiting your store in…
Really enjoyed visiting your store in Guildford recently. Lots of lovely things to buy at excellent prices, with welcoming, polite and helpful staff
October 17, 2025
Reply from ProCook - Guildford
We're so glad you enjoyed visiting our store in Guildford! We appreciate your positive feedback regarding our lovely products, excellent prices, and welcoming staff.
Sales assistant not very helpful in…
Sales assistant not very helpful in fact quite obstructive
October 7, 2025
Reply from ProCook - Guildford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Pleasant service at the till.
October 3, 2025
Reply from ProCook - Guildford
We're glad you found our service pleasant. Thank you for your positive feedback; we appreciate it greatly.
Reply from ProCook - Guildford
We appreciate your positive feedback. We are so happy to hear our staff was very helpful and gave good advice.
Reply from ProCook - Guildford
We appreciate your positive feedback regarding our helpful staff and great quality products; we are so happy you enjoyed them!
Excellent experience.
Alex was excellent, as were the other staff. Really helpful and knowledgeable. Such a pleasant change from most buying experiences these days. Looking forward to my next purchase from ProCook Guildford.
October 7, 2025
Reply from ProCook - Guildford
We're happy to hear that you found our staff helpful and knowledgeable. We appreciate your positive feedback and look forward to your next purchase from ProCook Guildford!
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