We only went in to buy a frying pan and guess what? We found one we liked at the price we felt was right and so we took the plunge and got it. The shop assistant was male and friendly. We hope the p... See more
Company replied
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See what reviewers are saying
A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... See more
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
48 High Street, GU1 3ES, Guilford, United Kingdom
- 01483 954588
4.8
Excellent
350 reviews
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Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We are so happy to hear our service was friendly and knowledgeable.
Reply from ProCook - Guildford
We appreciate your positive feedback on our attractive shop and speedy, efficient service; we are so happy you were pleased!
Very good advice from assistant to help…
Very good advice from assistant to help us choose best pans for the type of cooking.
September 17, 2025
Reply from ProCook - Guildford
We're so glad to hear that our assistant provided very good advice to help you choose the best pans for your cooking needs. Thank you for your review!
Reply from ProCook - Guildford
We appreciate your feedback and are happy to hear that you found our team's knowledge helpful during your experience.
Reply from ProCook - Guildford
We appreciate your positive feedback. We're so glad you found our customer service in the shop superb!
Found what I was looking for…
Found what I was looking for quickly.The cashier at the till was pleasant ,helpful and explained that for my email address I would receive a discount off my next purchase.
Enjoyable visit to your store.Have not yet had the opportunity of trying the product.
September 20, 2025
Reply from ProCook - Guildford
We're happy to hear that you found what you were looking for quickly! We appreciate your positive feedback regarding the cashier's helpfulness and the discount information. We're glad you enjoyed your visit!
Reply from ProCook - Guildford
We appreciate your positive feedback! We're so happy to hear you found our staff helpful and liked our good prices and value for money.
Reply from ProCook - Guildford
We appreciate you letting us know that our staff was extremely helpful to you. We are so happy you had a nice experience!
Great prices for the items I bought and…
Great prices for the items I bought and such a helpful and friendly staff member who served us. 10 out of 10
September 14, 2025
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our prices great and our staff helpful and friendly.
Excellent
Top-notch advice, friendliness, and even offered to carry the product to the car for me. Good price too for my espresso coffee maker!
September 12, 2025
Fantastic customer service from Alex
Fantastic customer service from Alex. Twice I had to amend my purchase and each time it was done with politeness and a smile. Nothing was too much bother.
September 12, 2025
Staff are well knowledgeable about…
Staff are well knowledgeable about their products and give good advice
September 9, 2025
Reply from ProCook - Guildford
We appreciate you sharing your experience with us! We are so glad to hear that our staff is knowledgeable and offers good advice.
Very useful shop
The member of staff was helpful and knowledgeable. The baking tray came in a good variety of sizes, is good quality and reasonably priced.
September 1, 2025
Reply from ProCook - Guildford
We're so glad to hear that our staff was helpful and knowledgeable and that you found a good quality, reasonably priced baking tray in a variety of sizes.
Reply from ProCook - Guildford
We appreciate your positive feedback! We're so glad you were happy with the high-quality equipment and good advice that we provided.
Reply from ProCook - Guildford
We appreciate you letting us know that our staff was very helpful! Thank you for your positive feedback.
Helpful shop assistants and great stock!
September 2, 2025
Reply from ProCook - Guildford
We appreciate your positive feedback! We are so happy to hear our shop assistants were helpful, and that you liked our great stock.
The customer service was brilliant
The customer service was brilliant, they were very helpful , polite and explained about the warranty on the goods that I brought.
August 29, 2025
Reply from ProCook - Guildford
We appreciate your positive feedback! We're so glad to hear that you received brilliant customer service and that our team was helpful and polite in explaining the warranty.
Excellent product range…
Great range of high quality kitchen products to choose from and very helpful advice from the sales staff.
August 28, 2025
Reply from ProCook - Guildford
We're so glad to hear that you enjoyed our great range of high-quality kitchen products. We appreciate your positive feedback regarding our helpful sales staff!
Excellent stainless steel pan
Excellent stainless steel pan! Heavy and good price too
August 23, 2025
Reply from ProCook - Guildford
We appreciate you letting us know about your experience! We're so glad you are happy with the quality and price of the stainless steel pan.
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