The store had moved without altering contact details online. I contacted another store for advice; they contacted the store immediately - who got back to me in minutes. I asked them to put an item a... See more
Location
Switch location7-11 Princes Street, HG1 1NG Harrogate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good range of kitchen products and excellent staff who have good knowledge of those products. New Harrogate shop was very helpful without being pushy. My only negative is the endless sales and speci... See more
First time customer and very impressed with the store the staff were very welcoming and helpful fully stocked shelves and very very clean and very good quality and prices
I returned a faulty cafetière to the Harrogate store. The customer service was fantastic, I selected a different cafetière which I am very pleased with.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7-11 Princes Street, HG1 1NG, Harrogate, United Kingdom
4.9
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff and good quality product
January 8, 2026
Reply from ProCook - Harrogate
We appreciate your positive feedback regarding our helpful staff and good quality product; we are so happy you enjoyed them!
The staff are warm and welcoming
The staff are warm and welcoming, the store was clean and well sign posted .
January 11, 2026
Reply from ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff warm and welcoming and enjoyed our clean store.
Friendly and effective service in the Harrogate store…
Friendly service in the Harrogate store with a set of knives purchased for my daughter that I anticipate to be of good quality - they have a 10 year guarantee. Colleague in store helped me to understand the different options I had and recommended a set that was good value.
January 10, 2026
Reply from ProCook - Harrogate
We're happy to hear that you received friendly service in our Harrogate store. It's great to know that our colleague helped you find a good value knife set for your daughter. We appreciate your feedback and hope your daughter enjoys her gift!
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Wonderful shoppingvexperience
Excellent product at great value and service from knowledgable, h Ed ligule and personable staff
January 5, 2026
Reply from ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our excellent product, value, and service.
Great range of stock and great advice…
Great range of stock and great advice from the staff. Bought three Christmas presents there
December 11, 2025
Reply from ProCook - Harrogate
We're glad you found perfect Christmas presents and appreciated our staff's advice. We appreciate you sharing your positive experience with us!
Experience was excellent
Experience was excellent, informative staff were helpful in guiding me to the correct choice of product needed
December 17, 2025
Reply from ProCook - Harrogate
We're glad you enjoyed your experience! We appreciate you mentioning our informative staff and their guidance in choosing the correct product for your needs. Thanks!
Friendly helpful staff
Friendly helpful staff. Good range of products at reasonable prices. Managed to get all I wanted.
December 13, 2025
Reply from ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful with a good range of products.
ProCook always delivers good quality but sensibly priced
Good quality bakeware on offer (20% off)
December 9, 2025
Reply from ProCook - Harrogate
We're happy to hear that you found good quality bakeware and enjoyed the offer. Thank you for your positive feedback!
Great service
Great service - welcoming on arrival and helpful showing me where to look. Friendly staff at the Harrogate store.
December 12, 2025
Reply from ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received great service and found our Harrogate staff friendly and helpful.
Very helpful staff
December 12, 2025
Reply from ProCook - Harrogate
We appreciate your positive feedback. We are so happy to hear our staff was friendly, helpful, and knowledgeable. Thank you.
Everything & More than I required.
Got everything & more than I required in store. Excellent, helpful service & all at a good price.
Great choice, would highly reccommend.
November 17, 2025
Reply from ProCook - Harrogate
We're happy to hear that you found everything you needed and more in our store! We appreciate your kind words regarding our helpful service and great prices. Thank you for your recommendation!
Reply from ProCook - Harrogate
We're glad the shop assistant was helpful. Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Harrogate
We're happy to hear that our advice was helpful. Thank you for your positive feedback; we appreciate it!
Great products and lovely staff
November 10, 2025
Reply from ProCook - Harrogate
We appreciate your positive feedback; we are so happy you found our products great and our staff lovely.
Great merchandise and friendly staff
November 10, 2025
Reply from ProCook - Harrogate
We appreciate your positive feedback; we are so happy you liked our great merchandise and friendly staff!
Reply from ProCook - Harrogate
We're happy to hear that you find our kitchen equipment excellent and that you especially love the cooking pots. Thank you for your feedback!
A modest purchase; a positive experience.
We became fans of ProCook after acquiring a set of pans from you some four years ago. They have proven to be a really good buy and, despite daily use, are as good as the day they were delivered. We have subsequently relied on the Harrogate branch for our (admittedly smaller) requirements. This time we purchased a fine grater which will do the job perfectly and at the third of the price of a similar item that we had seen in another Harrogate outlet. The ProCook staff were helpful and very cheerful, making our modest purchase a positive experience. Thank you.
November 7, 2025
Reply from ProCook - Harrogate
We're happy to hear that you've had such a positive experience with our products and Harrogate branch. It's great to know our pans have stood the test of time and that our staff provided helpful and cheerful service. Thank you for your continued support and for sharing your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.