Wife cant pass without going in shop and very rarely leaves without buying something she always been looking for.
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The shop was bright and clean firstly The shop assistant was so helpful So knowledgeable about the products I was enquiring about your top of the range cookwear pans ect Unfortunately your 2 to... See more
When they didn’t have item in stock in shop they ordered it for me for home delivery. Received in 1 day by delivery. Staff was amazing very polite and helpful. Product was very well made and nice... See more
Company replied
First of all, the quality of the products sold is outstanding. The service (at the Lakeside store) was amazing, too. The sales assistants advised me against buying the item I had originally intended t... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
883 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wife cant pass without going in shop…
Wife cant pass without going in shop and very rarely leaves without buying something she always been looking for.
October 16, 2026
Nice shop good products pleasant staff
October 12, 2026
Nice quality goods at fair prices also…
Nice quality goods at fair prices also staff are friendly and helpful
October 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Lakeside
We are so happy to hear that you are pleased with the quality of your new knife. Thank you so much for taking the time to share your wonderful feedback with us.
When they didn’t have item in stock in stock
When they didn’t have item in stock in shop they ordered it for me for home delivery.
Received in 1 day by delivery.
Staff was amazing very polite and helpful.
Product was very well made and nice colour.
October 10, 2026
Reply from ProCook - Lakeside
We're so pleased to hear that our team could easily arrange home delivery for you and that it arrived so quickly! It is wonderful to know our staff provided fantastic service, and that you are so happy with the quality and finish of your new item.
The assistants were very friendly and…
The assistants were very friendly and helpful and even took the time to inform me of a special offer on the things I bought that I had missed
October 10, 2026
Reply from ProCook - Lakeside
We're so pleased to hear that our team members were friendly and attentive during your visit! It is wonderful to know they helped you save money by pointing out a special offer you might have missed. Thank you for your wonderful feedback.
The product was very good!!
October 6, 2026
Reply from ProCook - Lakeside
We are so happy to hear that you enjoyed the product and appreciate your wonderful feedback!
Knife steel.
Knife steel.
Product in stock . Efficient in shop purchase.
Heavy and good quality for the price.
October 5, 2026
Reply from ProCook - Lakeside
Thank you for your review. We're happy to hear that our in-store service was efficient and that our heavy product offers great quality.
Great set
Great set, great price as I got 20%off
In store. Staff very helpful and efficient
October 9, 2026
Reply from ProCook - Lakeside
We are glad you enjoyed your experience with our helpful staff and got a great deal on your set.
excellent product and staff couldn’t of…
excellent product and staff couldn’t of been more helpful ..thank you
October 3, 2026
Reply from ProCook - Lakeside
We're so pleased to hear that you love our product and that our team provided such helpful service during your visit. Thank you so much for taking the time to share your wonderful feedback with us!
Very friendly and helpful seevice
October 2, 2026
Reply from ProCook - Lakeside
We truly appreciate your positive feedback. It is wonderful to hear that our team provided you with such friendly and attentive support during your visit.
Reply from ProCook - Lakeside
We're so glad to hear that you had such a wonderful experience with our team member! We truly appreciate your kind words about their assistance and polite service.
Great service
Great service.
Products are top quality and has a wide range of everything you want and need
October 6, 2026
Reply from ProCook - Lakeside
We're so glad to hear that you experienced great service and enjoyed our selection of top-quality items. Thank you so much for your kind words!
The assistant was very helpful.
The assistant was very helpful.
Service was quick.
Product was for a Christmas present .
October 5, 2026
Reply from ProCook - Lakeside
We are so glad our assistant provided helpful and speedy service for your purchase. We hope the recipient loves their Christmas present!
Good service from the starff
September 30, 2026
Reply from ProCook - Lakeside
We are so pleased to hear that you had a positive experience with our team. We truly appreciate your kind feedback about our helpful staff and service.
Reply from ProCook - Lakeside
We're so pleased to hear that you had such a great experience with our team during your visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.