Wanted to buy some knives and spoke to the young lad behind the till for help. Was completely surprised bu hes knowledge on the subject and went throough the different price points and quality of the... See more
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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See what reviewers are saying
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... See more
Well stocked, clean store. Staff were Helpful, knowledgeable - good customer service. We bought a knife block and knives - beautiful wood, stylish. Knives seem very good quality.
The member of staff who I spoke to was really helpful and explained the differences between the 2 items I was looking at which helped me to make an informed decision.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
817 reviews
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Great Service
Wanted to buy some knives and spoke to the young lad behind the till for help. Was completely surprised bu hes knowledge on the subject and went throough the different price points and quality of the products. No hard sell just very informative and help.
Top marks will definately buy from this shop again.
August 1, 2026
Well stocked
Well stocked, clean store. Staff were Helpful, knowledgeable - good customer service.
We bought a knife block and knives - beautiful wood, stylish. Knives seem very good quality.
July 31, 2026
Lovely choices for picnics and lunch boxes
Lots of choice and the lady I care for picked out a lovely new lunchbox. Help given and accessible store too for her wheelchair.
June 24, 2026
May use AI-assist with repliesRead more
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Wanted to buy a new pan to go with my…
Wanted to buy a new pan to go with my elite tri-ply uncoated set . Was advised to purchase and alternate forged pan due to the superior coating, all instructions followed regards washing and pre first use care , when used for first time coating has started to come off !
Now an additional 4 hour round trip to return and replace required
Poor show from pro cook!
July 21, 2026
Reply from ProCook - Lakeside
Hi,
Thank you for getting in touch, and we're sorry to hear about your experience.
To help us investigate this for you, could you please provide the following:
Your order number or proof of purchase.
Your full delivery address.
Photos of the inside of the pan showing the coating.
A photo of the base (bottom) of the pan.
Once we have this information, we'll be happy to look into this further and assist you with a resolution.
Kind regards,
Helpful staff
They had exactly what I wanted. The shop is set out well and the staff helpful.
July 27, 2026
warmth and effective service
July 21, 2026
Very helpful staff and premium shopping experience
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answered our questions. Then at the till they checked if there were items in stock in the back for us and informed us of all the promotional offers. Really nice shopping experience
July 25, 2026
Good quality
Poped into the pro cook shop at lakeside, they were very friendly and helpful, found the price reasonable they had a wide range of stainless steel cook ware, I’m very happy with the wok I chose very good quality will definitely return for more cookware.
July 24, 2026
Great product.great service from staffs😀
July 24, 2026
Helpful and knowledgeable
The member of staff who I spoke to was really helpful and explained the differences between the 2 items I was looking at which helped me to make an informed decision.
July 23, 2026
Great products
Great products. Lovely store. Products are a bit on the pricey side however quality is top notch.
July 22, 2026
Helpful staff
On every visit we have very helpful and knowledgeable staff. Good designed products too.
July 15, 2026
received excellent service from the…
received excellent service from the staff. They were extremely polite, professional, and welcoming throughout. And the product I bought very good o
July 11, 2026
Excellent Customer Services. First Class Services
Excellent Customer Services.
I spent more money because of the excellent sales lady.
July 10, 2026
Reply from ProCook - Lakeside
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be friendly and helpful during your visit.
Reply from ProCook - Lakeside
We're so happy to hear that we met your expectations and that you are very pleased with your experience! Thank you for your wonderful feedback.
Reply from ProCook - Lakeside
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
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