Wanted to buy some knives and spoke to the young lad behind the till for help. Was completely surprised bu hes knowledge on the subject and went throough the different price points and quality of the... See more
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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See what reviewers are saying
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... See more
Well stocked, clean store. Staff were Helpful, knowledgeable - good customer service. We bought a knife block and knives - beautiful wood, stylish. Knives seem very good quality.
The member of staff who I spoke to was really helpful and explained the differences between the 2 items I was looking at which helped me to make an informed decision.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
817 reviews
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First class service.
June 7, 2026
Purchase a saucepan
The lady who served us was very helpful. She showed us a range of cookware which we may be interested in and suggested saucepans which we may like to purchase.
June 3, 2026
shop assistant was very helpful
June 6, 2026
although the shop was busy the member…
although the shop was busy the member of staff we dealt with made the effort to check available stock in the store room and was very helpful and friendly.
June 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The Assistants were very helpful.
The Assistants were very helpful in what I was looking fore
June 1, 2026
Reply from ProCook - Lakeside
We're glad our assistants were helpful in finding what you needed. We appreciate your feedback!
Great service
The assistant was very helpful and friendly and able to advise us on the product we were looking for.
May 31, 2026
Reply from ProCook - Lakeside
We're so glad our team was helpful and friendly, providing excellent advice on your product search. Thank you for your kind words!
Great customer service.
May 28, 2026
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Lakeside
We're glad you liked the color! We appreciate your positive feedback.
The kitchen knife and serving spoon…
The kitchen knife and serving spoon perform effectively for their intended purposes. The knife cuts cleanly, and the serving spoon is practical for daily use. Overall, this product meets expectations for quality and function.
May 25, 2026
Reply from ProCook - Lakeside
We are so glad to hear our kitchen knife and serving spoon are meeting your expectations for quality and function. Thank you for your positive feedback!
Excellent service from staff, showed us various options, no hard sell just excellent customer facing service.
Excellent service from staff, very knowledgeable and helpful. Purchased exactly what we wanted.
May 25, 2026
Reply from ProCook - Lakeside
We're so pleased our knowledgeable team provided excellent service and helped you find exactly what you wanted. Thank you!
Customer assistance were very helpful
Customer assistance were very helpful, and pleasant, found product I wanted
May 20, 2026
Reply from ProCook - Lakeside
We're so glad our team was helpful and pleasant, and you found what you needed! Thank you!
Great staff
The staff that helped me in store was knowledgeable and friendly. She gave us personable tips which helped to persuade me to buy it
May 17, 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this wonderful review! We're so happy our staff was knowledgeable and friendly, and provided helpful tips.
Really helpful staff who are friendly…
Really helpful staff who are friendly and knowledgable without being pushy.
May 16, 2026
Reply from ProCook - Lakeside
We're so glad our staff was friendly, knowledgeable, and helpful without being pushy. Thank you!
Reply from ProCook - Lakeside
We're glad our staff was friendly and helpful, and you liked our quality products!
Great service very helpful and friendly…
Great service very helpful and friendly staff. Everything displayed beautifully.
May 8, 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to share your experience! We're so happy to hear that you found our staff helpful and friendly and the displays beautiful.
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