The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCo... See more
Company replied
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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See what reviewers are saying
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... See more
Wanted to buy some knives and spoke to the young lad behind the till for help. Was completely surprised bu hes knowledge on the subject and went throough the different price points and quality of the... See more
Company replied
Well stocked, clean store. Staff were Helpful, knowledgeable - good customer service. We bought a knife block and knives - beautiful wood, stylish. Knives seem very good quality.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
824 reviews
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Reply from ProCook - Lakeside
We're happy to hear that you are enjoying the device. It's great to know it has exceeded your expectations! Thanks for your feedback.
Great service
Wanted to know more about the chocolate maker and we had a very detailed description and we’re grateful for the time spent explaining and answering our questions prior to our purchase.
December 17, 2025
Reply from ProCook - Lakeside
We're happy to hear that you found the chocolate maker's description detailed and that we could answer your questions before your purchase. We appreciate you taking the time to share your experience with us.
Reply from ProCook - Lakeside
We appreciate your positive feedback regarding our unbelievably good products and friendly staff; we are so happy you enjoyed them!
Reply from ProCook - Lakeside
We appreciate you sharing your positive experience! We are so glad you were happy with our excellent service and good quality.
Reply from ProCook - Lakeside
We appreciate you letting us know about the pleasant and helpful service you received; it means a lot to us.
Reply from ProCook - Lakeside
We appreciate you letting us know our staff was friendly and very helpful to you; it means a lot to our team.
Reply from ProCook - Lakeside
We appreciate your positive feedback; we are so happy you found our staff lovely and enjoyed our great product.
Very helpful staff
December 14, 2025
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lakeside Thurrock
Very helpful and knowledgeable staff. The lady was very good who helped us
We were also asked when leaving if we had all the help we needed
December 14, 2025
Reply from ProCook - Lakeside
We appreciate your feedback! We're so glad to hear that our staff was helpful and knowledgeable and that you received the assistance you needed.
A lovely shop with friendly helpful…
A lovely shop with friendly helpful staff and high quality cookware
December 14, 2025
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop and friendly staff.
wonderful shop with huge range of products
The young man who served me was very helpful and charming. The stock was beautifully displayed. I went into Lakeside specifically to go to ProCook and I was not disappointed
December 13, 2025
Reply from ProCook - Lakeside
We're happy to hear that you enjoyed your visit to our Lakeside store. It's great to know the team member was helpful and you liked the display. Thank you for the positive feedback.
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great customer service and all good.
December 12, 2025
Reply from ProCook - Lakeside
We appreciate you sharing your positive experience! We're so glad our customer service met your expectations.
Very helpful helping me find the item I…
Very helpful helping me find the item I wanted to buy.
December 9, 2025
Outstanding customer service
I was served by a very polite, helpful and attentive lady. She explained everything about the products I was interested in, including the 25yrs guaranty. She made sure I was happy with everything. Loved the service and in fact went back 5 days later ☺️
November 19, 2025
Reply from ProCook - Lakeside
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the helpful service you received and are so glad you were happy with the information provided. Thank you for your feedback and repeat business!
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lovely staff,very friendly and helpful
November 19, 2025
Reply from ProCook - Lakeside
We appreciate you letting us know our staff was lovely, friendly, and helpful; it means a lot to us.
Such lovely staff who were so helpful.
November 15, 2025
Reply from ProCook - Lakeside
We appreciate you letting us know our staff was helpful; it means a lot to our team that you had a positive experience.
Reply from ProCook - Lakeside
We're happy to hear that the exchange process for your faulty item was quick and easy. Thank you for your positive feedback!
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and liked your knives.
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