Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... See more
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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Wanted to buy some knives and spoke to the young lad behind the till for help. Was completely surprised bu hes knowledge on the subject and went throough the different price points and quality of the... See more
Well stocked, clean store. Staff were Helpful, knowledgeable - good customer service. We bought a knife block and knives - beautiful wood, stylish. Knives seem very good quality.
I recently purchased new pots and pans for my new induction hob and received great advice from the sales lady at ProCook in Bluewater. She was so helpful, as well as being very pleasant. I’m very plea... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
821 reviews
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The staff were very helpful and…
The staff were very helpful and friendly. They were also knowledgeable regarding our specific purchase.
January 15, 2026
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We are so happy to hear our service was quick, easy, and gave you what you asked for.
Reply from ProCook - Lakeside
We appreciate your feedback and are sorry we did not have your desired item.
Very friendly and helpful staff.
Very friendly and helpful staff.
I ordered an item which came the next day the staff called me and left a message to say it was in store, very easy to do this.
January 14, 2026
Reply from ProCook - Lakeside
We're so glad to hear that you found our staff friendly and helpful. We appreciate that we were able to fulfill your order quickly and communicate effectively. Thank you for your positive feedback!
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful.
lakeside
I always go to the lakeside branch,
The staff are very helpful and friendly.
And the products are amazing!
January 11, 2026
Reply from ProCook - Lakeside
We're happy to hear you enjoy visiting our Lakeside branch. We appreciate your positive feedback regarding our helpful and friendly staff and amazing products!
First time visiting this store
First time visiting this store, and the staff was really helpful and polite. The products are really good too! Brought some new kitchen knives and would defo return to buy again.
January 10, 2026
Reply from ProCook - Lakeside
We're happy to hear that our staff was helpful and polite during your first visit! We're glad you find our products good and appreciate you purchasing our kitchen knives. We look forward to your return!
I couldn't work out why the shop…
I couldn't work out why the shop assistant insisted on my email address, to register the receipt, as she put it. I really did not want follow up emails from your company.
January 10, 2026
Reply from ProCook - Lakeside
We’re really sorry for any inconvenience caused. If you’d like to unsubscribe, just click the “unsubscribe” link at the bottom of any of our emails.
The customer service was excellent
The customer service was excellent, the assistant at lakeside explained the benefits of the cookware I was after and this helped me make an informed choice. Very pleased with my purchase!
January 9, 2026
Reply from ProCook - Lakeside
We're happy to hear the assistant at Lakeside provided excellent customer service by explaining the cookware's benefits, which helped you make an informed choice. We appreciate your purchase and positive feedback!
Lady that served us at Lakeside was…
Lady that served us at Lakeside was very friendly and informative
January 10, 2026
Reply from ProCook - Lakeside
We appreciate your feedback. We're so happy to hear that our service at Lakeside was friendly and informative for you.
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great prices in the sale
January 7, 2026
Reply from ProCook - Lakeside
We appreciate you noticing our great sale prices! It is wonderful to know that you are happy with the prices we offer.
Lots of staff were there and yet the…
Lots of staff were there and yet the things were put under wrong prices
January 6, 2026
Reply from ProCook - Lakeside
We appreciate your feedback and regret that items had incorrect prices. We will review pass this feedback to the store.
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful, professional and kind.
Reply from ProCook - Lakeside
We appreciate your positive feedback. We are so happy to hear that our staff was accommodating, and you had excellent service. Thank you.
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff
December 16, 2025
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Lakeside
We're happy to hear that you are enjoying the device. It's great to know it has exceeded your expectations! Thanks for your feedback.
Great service
Wanted to know more about the chocolate maker and we had a very detailed description and we’re grateful for the time spent explaining and answering our questions prior to our purchase.
December 17, 2025
Reply from ProCook - Lakeside
We're happy to hear that you found the chocolate maker's description detailed and that we could answer your questions before your purchase. We appreciate you taking the time to share your experience with us.
Reply from ProCook - Lakeside
We appreciate your positive feedback regarding our unbelievably good products and friendly staff; we are so happy you enjoyed them!
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