Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... See more
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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Wanted to buy some knives and spoke to the young lad behind the till for help. Was completely surprised bu hes knowledge on the subject and went throough the different price points and quality of the... See more
Well stocked, clean store. Staff were Helpful, knowledgeable - good customer service. We bought a knife block and knives - beautiful wood, stylish. Knives seem very good quality.
I recently purchased new pots and pans for my new induction hob and received great advice from the sales lady at ProCook in Bluewater. She was so helpful, as well as being very pleasant. I’m very plea... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
820 reviews
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Reply from ProCook - Lakeside
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Lakeside
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
helpful and knowledgeable staff…
A very helpful and knowledgeable staff member spent lots of time explaining details of the products to us, so we could easily compare and make our decisions to suit our needs. She was incredibly helpful explaining the deals and bundle discounts to us, making the whole process clear and easy.
February 23, 2026
Reply from ProCook - Lakeside
We're happy to hear that the staff member was helpful and knowledgeable, spending time explaining product details. It's great to know she clarified deals and discounts, making the process clear and easy for you.
Reply from ProCook - Lakeside
We are happy to hear that our service was quick and effective for you. Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Lakeside
We appreciate you letting us know that our staff member was helpful, polite, and informative! We are so happy to hear it. Thank you.
Extremely helpful staff in assisting…
Extremely helpful staff in assisting with purchase
February 18, 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful with your purchase.
Reply from ProCook - Lakeside
We appreciate your positive feedback regarding our helpful, customer-focused staff; we are so happy to hear that you enjoyed them!
The whole experience was very…
The whole experience was very professional the staff were polite and very helpful.
February 16, 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff polite, helpful, and professional.
Very nice store with friendly and helpful staff.
The lady that assisted us was very helpful, friendly and knowledgeable about the products we were purchasing. The store is very well laid out and easy to find everything that you are looking for plus some things you never knew you needed until you see them. There was plenty of staff on hand to offer any help and advice.
February 16, 2026
Reply from ProCook - Lakeside
We're happy to hear that the team member was helpful, friendly, and knowledgeable about the products. It's great to know that you found the store well-organized and that you found what you were looking for. We appreciate your feedback.
The quality was really nice ,I enjoyed…
The quality was really nice ,I enjoyed cooking with procook turner ,the staff was nice and helpful
February 15, 2026
Reply from ProCook - Lakeside
We appreciate you sharing! We're so happy to hear that you enjoyed cooking with our turner and that our staff was helpful and nice.
Staff were very helpful and polite and…
Staff were very helpful and polite and happy…. Lovely shopping experience
February 10, 2026
Reply from ProCook - Lakeside
We appreciate you sharing your thoughts! We're so happy to hear you found our staff helpful and polite and that you had a lovely shopping experience.
Products are very well made.
Your products are presented beautifully and your staff are excellent.
February 12, 2026
Reply from ProCook - Lakeside
We appreciate your positive feedback! We're so happy to hear that you liked our products' presentation and found our staff excellent.
Very friendly staff
Very friendly staff. Excellent customer service and good product knowledge
February 10, 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff friendly and knowledgeable!
Mac the Knife!!
The staff at Pro cook lakeside were excellent!!! I felt listened to in terms of what I was looking to purchase I was shown the level of knife that I would need for my ability and my price range. At no point was it a push to buy the most expensive items or things that I would not need. My new favourite shop!! I will be returning.
February 1, 2026
Always excellent customer service…
Always excellent customer service whenever I visit ProCook..mainly this branch! to the point where I am remembered and asked how my products are! How it should be 👍
February 5, 2026
Reply from ProCook - Lakeside
We appreciate your feedback! We are so happy to hear that our customer service team was helpful to you.
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