Wanted to buy some knives and spoke to the young lad behind the till for help. Was completely surprised bu hes knowledge on the subject and went throough the different price points and quality of the... See more
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... See more
Well stocked, clean store. Staff were Helpful, knowledgeable - good customer service. We bought a knife block and knives - beautiful wood, stylish. Knives seem very good quality.
I recently purchased new pots and pans for my new induction hob and received great advice from the sales lady at ProCook in Bluewater. She was so helpful, as well as being very pleasant. I’m very plea... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
819 reviews
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Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful and found what you were looking for.
Sale assistance very helpful
Sale assistance very helpful. Helped me pick my sisters birthday gift.
March 20, 2026
Reply from ProCook - Lakeside
We're happy to hear that our sales assistance was helpful in choosing your sister's birthday gift. Thank you for your positive feedback.
Had to kill time waiting for manager to…
Had to kill time waiting for manager to arrive regarding an exchange, but when she di arrive, service was good.
March 24, 2026
Reply from ProCook - Lakeside
We regret the wait for the manager. We're glad the service was good upon arrival and appreciate your feedback; we'll use it to improve our response times.
Reply from ProCook - Lakeside
We appreciate your positive feedback regarding our great quality products and service; we are delighted you are pleased!
Staff were pleasant and helpful
Staff were pleasant and helpful. Knife block and pepper mill well made.
March 17, 2026
Reply from ProCook - Lakeside
We're glad you found our staff pleasant and helpful, and that you appreciated the quality of the knife block and pepper mill. Thank you for your feedback!
Replacement for 40year old “Tupperware” container.
Found what we required & the price was competitive.
Staff welcoming & professional.
March 19, 2026
Reply from ProCook - Lakeside
We appreciate your positive feedback! We're so glad you found what you needed at a competitive price and that our staff were welcoming and professional.
Sales lady very accommodating.
March 14, 2026
Happy with product and speed of dervice
March 6, 2026
Reply from ProCook - Lakeside
We appreciate your positive feedback on our product and speed of service; we are so happy you are pleased!
Reply from ProCook - Lakeside
We appreciate your positive feedback regarding our helpful staff and great products! Thank you!
Reply from ProCook - Lakeside
We appreciate you letting us know our staff was polite and helpful; it means a lot to our team.
Reply from ProCook - Lakeside
We appreciate your positive feedback regarding our great quality products and customer service; we are so happy you are pleased!
Reply from ProCook - Lakeside
We appreciate your feedback! We are so glad to hear that our staff was helpful and that you are enjoying your knife.
friendly helpfully team clean crisp…
friendly helpfully team clean crisp store with lots of choice
March 1, 2026
Highly recommend
I was helped by a very charming and professional member of staff. She explained all of the merits of the various knives on display and helped me to select the best one for my needs.
This is my second visit to this shop and I can highly recommend it. Great experience on both occasions.
March 1, 2026
Reply from ProCook - Lakeside
We're delighted to hear that the staff member was charming and professional, helping you select the best knife for your needs. We appreciate your recommendation and are glad you had a great experience during both visits.
Helpful staff who showed me what i was…
Helpful staff who showed me what i was looking for
February 26, 2026
Reply from ProCook - Lakeside
We appreciate you letting us know our staff was helpful and showed you what you were looking for! We are so happy to hear it.
Helpful understanding staff
March 2, 2026
Reply from ProCook - Lakeside
We appreciate your kind words! We are so glad our staff could be of assistance to you; thank you for your feedback.
Reply from ProCook - Lakeside
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
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