Bought a Wok and Frying pan from Lewes, quality is amazing we’ve had Ninja before which we were very disappointed with. We have used both of them already and are fantastic. The staff were very knowled... See more
Location
Switch location20-21 High Street, BN7 2LN Lewes, GB
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See what reviewers are saying
Excellent product (green shallow cast iron dish). Solid, well made, good looking. Lovely shop in Lewes with very helpful staff.
Purchased four matching mugs. Good quality at a reasonable price. Didn't have to wait to be served. Items wrapped and packed satisfactorily.
Company replied
Great selection of cookware & helpful, friendly, knowledgeable staff. Having just moved to a house with an Induction hob, we needed new pans that would be suitable. Not only was there a favourable pri... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
20-21 High Street, BN7 2LN, Lewes, United Kingdom
4.9
Excellent
486 reviews
Asks customers to review
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Bought a Wok and Frying pan from Lewes
Bought a Wok and Frying pan from Lewes, quality is amazing we’ve had Ninja before which we were very disappointed with. We have used both of them already and are fantastic. The staff were very knowledgeable and friendly.
October 18, 2026
Excellent product (green shallow cast…
Excellent product (green shallow cast iron dish). Solid, well made, good looking. Lovely shop in Lewes with very helpful staff.
October 17, 2026
Helpful staff and products just what I…
Helpful staff and products just what I was looking for.
October 17, 2026
Shop is beautiful and staff are very…
Shop is beautiful and staff are very friendly and nice. The quality of products is excellent, love to go as aften as possible. Thanks 🙏🏼
October 12, 2026
Good value with good quality product.
October 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Lewes
We're so glad you enjoyed the convenient layout of our store and found our team so helpful. Thank you for taking the time to share your wonderful feedback with us!
Quality items
Purchased four matching mugs. Good quality at a reasonable price. Didn't have to wait to be served. Items wrapped and packed satisfactorily.
October 10, 2026
Reply from ProCook - Lewes
We are happy to hear that you had a great experience with us. Thank you for your feedback regarding our quick service, fair prices, and the careful packaging of your new mugs.
Love the layout of the shop
Love the layout of the shop. Beautiful products. Friendly staff.
October 8, 2026
Reply from ProCook - Lewes
We are so delighted to hear that you enjoyed our store's layout and beautiful items! Thank you so much for your kind words regarding our friendly team.
Staff was helpful and knowledgeable and…
Staff was helpful and knowledgeable and we got what we wanted.
September 29, 2026
Very well set out new shop and helpful…
Very well set out new shop and helpful staff
September 29, 2026
Reply from ProCook - Lewes
We're so glad to hear that you are enjoying your new knife block set! Thank you for taking the time to share your positive feedback with us.
Profit prioritised over safety or service
I bought a ceramic lined 3 piece pan set. The handles heat up when you use the large/steamer pot & are unsafe. I returned to the shop & asked for protection, for my teenager & I. I wasn't offered any or a return - dirdcted to email. Worse still was the quibling over an order no. Zero customer service. As a low income family we have to continue to use the set & both have frequent minor burns & spill food as we use a teatowel on the handles to pour the large pan into a collander - which gets in the way. Zero safety or care from ProCook.
September 29, 2026
Unprompted review
Reply from ProCook - Lewes
Thank you for your review. We’ve sent you a request for further information such as your order number. Once we have this, a member of our team will be in touch.
Really helpful
September 26, 2026
Thank you, ProCook!
So much choice but with help from lovely staff member I was able to purchase exactly what I needed.
ProCook is my 'go to' place for everything cookery related and there are always good offers on.
Excellent quality and well priced.
September 26, 2026
The lady that advised us was awesome.🙌
The lady that advised us was awesome.🙌
The shop was really busy and she was on her own as her colleague was taking a lunch break.
Well done to her.👏👏
September 20, 2026
The lady in the shop was very helpful…
The lady in the shop was very helpful and informative
September 18, 2026
Friendly service and good products…
Friendly service and good products mostly very good prices. I am a long term customer online and will try to support the physical stores more.
September 17, 2026
The lady in the shop was so helpful
The lady in the shop was so knowledgeable and helpful . We had been thinking about changing to stainless steel for our frying pan and she gave us lots of tips to help us change . Very happy customers.
September 18, 2026
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