I wanted a non-stick frying pan, and the member of staff was very helpful in showing me all the possibilities. I have used the pan I chose and it is excellent.
Company replied
Location
Switch location20-21 High Street, BN7 2LN Lewes, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service despite being short staffed, one person when a sale is on, I felt very sorry for her, she was lovely,T
Company replied
Cook employers was extremely helpful and thorough in explaining the different qualities of the item. He have is alternative and helped us decide on the most suitable. Gave is a discount and an email g... See more
Company replied
Not much left on Lewes High Street these days, but it’s good to see a few shops still going strong. Really appreciate the help choosing the right cooking pans — couldn’t be happier.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
20-21 High Street, BN7 2LN, Lewes, United Kingdom
4.8
Excellent
389 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and informative
May 30, 2026
Reply from ProCook - Lewes
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great products and very knowledgable…
Great products and very knowledgable staff who helped me choose
May 30, 2026
Reply from ProCook - Lewes
We're so glad you enjoyed our products and found our staff helpful!
Helpful staff
I wanted a non-stick frying pan, and the member of staff was very helpful in showing me all the possibilities. I have used the pan I chose and it is excellent.
May 30, 2026
Reply from ProCook - Lewes
We're so glad our staff helped you find the perfect non-stick frying pan! We appreciate you letting us know you're happy with your choice.
Great service despite being short…
Great service despite being short staffed, one person when a sale is on, I felt very sorry for her, she was lovely,T
May 30, 2026
Reply from ProCook - Lewes
We appreciate your kind words about our team member! We're glad they provided great service despite being busy. Thank you for your feedback.
Cook employers was extremely helpful…
Cook employers was extremely helpful and thorough in explaining the different qualities of the item. He have is alternative and helped us decide on the most suitable. Gave is a discount and an email guarantee. Very satisfied.
May 20, 2026
Reply from ProCook - Lewes
We're so pleased to hear about your positive experience with our team member! It's wonderful that they were helpful and thorough in assisting you.
Helpful even though product I wanted…
Helpful even though product I wanted was not suitable for my needs.
May 12, 2026
Reply from ProCook - Lewes
We're glad we could still assist you. Thank you for your feedback.
Found some great deals in store today
Found some great deals in store today. Always great quality items. Staff were helpful and friendly.
May 16, 2026
Reply from ProCook - Lewes
We're so glad you found great deals and quality items! We appreciate you sharing your positive experience with our helpful staff.
Truly worthwhile Good and interesting layout with…
Good and interesting layout with products at a reasonable price.
The service was excellent and knowledgeable help was given.
May 15, 2026
Reply from ProCook - Lewes
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed our layout and product selection.
friendly helpful staff
April 18, 2026
Reply from ProCook - Lewes
We really appreciate your kind review.
Reply from ProCook - Lewes
We appreciate your kind words.
Reply from ProCook - Lewes
We really appreciate your kind review.
Price/quality and range
The layout of the shop in Lewes, the wide range and price/quality of the products and a very helpful customer service lady.
May 8, 2026
Reply from ProCook - Lewes
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you were pleased with our shop's layout, product range, and customer service.
Great service
The service was excellent. Huge range of kitchen equipment and well stocked.
May 10, 2026
Reply from ProCook - Lewes
We appreciate you sharing that our service was excellent and our selection well-stocked!
Reply from ProCook - Lewes
We're glad you enjoyed our products and found our staff knowledgeable and friendly!
Not much left on Lewes High Street…
Not much left on Lewes High Street these days, but it’s good to see a few shops still going strong. Really appreciate the help choosing the right cooking pans — couldn’t be happier.
May 2, 2026
Reply from ProCook - Lewes
We're so glad we could help you find the perfect cooking pans! We appreciate your kind words and support for local shops.
Customer service was excellent
Customer service was excellent
Knowledge of products excellent
May 1, 2026
Reply from ProCook - Lewes
We appreciate you letting us know about our great service and helpfulness; it means a lot to our team.
Reply from ProCook - Lewes
We appreciate you letting us know our staff was helpful and friendly, and that we have plenty of choice; it means a lot to our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.