Procook carries a good range of keenly priced, good quality products. The Procook Nihon knives that I bought today were to complement the two from the same range that I have had for nearly 5 years... See more
Location
Switch location20-21 High Street, BN7 2LN Lewes, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely selection of cookware, affordable prices and some real bargains. We visited both Lewes and Brighton branches and the staff in both were helpful, polite, warm and welcoming with great product kn... See more
I needed a metal pancake turner, not too stiff nor rigid. Precook had an amazingly varied selection to choose from. They had various widths and thicknesses, some non-metal and others metal, some sharp... See more
I love porcook such good quality items that last and cleans up good 👍 . Would recommend 💯 % if you are looking to freshen up you kitchen they also have all different colours to match your style and... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
20-21 High Street, BN7 2LN, Lewes, United Kingdom
4.9
Excellent
450 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff knowledgeable and very helpful
Staff knowledgeable and very helpful. So much better to be able to see items and handle them than buying on line. Will be coming back.
August 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Spams your email.
ProCook does not confirm emails, resulting in me getting spammed by emails despite never interacting with them.
August 19, 2025
Reply from ProCook - Lewes
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Swiftly located what I wanted
Swiftly located what I wanted. No hassle, polite service.
August 8, 2025
Reply from ProCook - Lewes
We appreciate your positive feedback. We're glad you swiftly located what you wanted with no hassle and received polite service.
Young lady that served me was very…
Young lady that served me was very helpful, in finding the item i was after
August 8, 2025
Reply from ProCook - Lewes
We're happy to hear that our team member was very helpful in assisting you with your search. Thank you for sharing your positive experience with us!
Great staff and product
August 6, 2025
Reply from ProCook - Lewes
We appreciate your positive feedback on our staff and product. We're so glad you had a great experience with us!
It was a very nice experience in the…
It was a very pleasant experience in the shop assistant was friendly and helpful . I went away quite happy with my purchase.
August 6, 2025
Reply from ProCook - Lewes
We're glad you enjoyed your experience and that our shop assistant was helpful. We appreciate you sharing your positive feedback; it's wonderful to hear you were happy with your purchase.
Reply from ProCook - Lewes
We appreciate your positive feedback! We are so happy to hear you found our service very efficient and friendly.
A brilliant shop which is well stocked
July 31, 2025
Reply from ProCook - Lewes
We're glad you found our shop brilliant and well-stocked! Thank you for taking the time to share your positive experience with us.
A lovely bright and open and well stocked shop. Good value.
A lovely bright and open shop - tempted to buy so much!
Very helpful staff unable to find what I wanted because it wasn't stocked. However, I found a thermometer, a corkscrew and some very good value bowls.
July 30, 2025
Reply from ProCook - Lewes
We're glad you enjoyed our bright, open shop and found some great items! We appreciate your understanding regarding the item we didn't have in stock and value your feedback.
Reply from ProCook - Lewes
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our service helpful and informative.
Very helpful staff
July 21, 2025
Reply from ProCook - Lewes
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent Service: Inspite of the shop nearly closing for…
Inspite of the shop nearly closing for lunch we were not rushed on our purchases. The gentleman was knowledgeable and helpful in the products we were wanting to buy. Excellent service! 👏
July 17, 2025
Reply from ProCook - Lewes
We're happy to hear that you felt supported during your visit, even near closing time. It's great to know that the gentleman was knowledgeable and helpful with your purchases. We appreciate your excellent feedback!
Reply from ProCook - Lewes
We appreciate you taking the time to leave us this review! We're so glad to hear that our helpful, friendly, and personable staff ensured your return.
A little less pushy
I love the pro cook shop and have bought several items, my only complete is the staff are too pushy, and treat you like you know nothing instead of waiting for you to ask for their advice. I was told the knifes that I wanted were to big for my hands and that steels where hard too use ( I'm a chef). Perhaps they should wait until the customer ask
July 15, 2025
Reply from ProCook - Lewes
We appreciate your feedback and are glad you love our shop. We're sorry to hear that our team came across as too pushy and didn't wait for you to ask for assistance. We will address this with our staff so they can be more attentive to our customers' needs.
Very good customer service
Very good customer service. The shop assistant was very knowledgeable and well informed without being too pushy.
June 24, 2025
Reply from ProCook - Lewes
We appreciate your feedback! We're happy to hear that you experienced very good customer service and found our shop assistant knowledgeable and helpful.
Reply from ProCook - Lewes
We appreciate your feedback! We are so happy to hear our staff was helpful and friendly, and that you liked our great products.
pro cook - excellent retailer
Ex Ellen knowledge and customer service. Great product at v good price
June 11, 2025
Reply from ProCook - Lewes
We're happy to hear that you had a great experience with our team and products! We appreciate you taking the time to share your positive feedback with us.
I had a problem with my ice-cream…
I had a problem with my ice-cream maker, and the staff were helpful, unfortunately it meant I had to make another trip to return it.
June 9, 2025
Reply from ProCook - Lewes
We appreciate your feedback and are glad our staff was helpful. We regret you had to return the ice-cream maker and apologize for the inconvenience this caused.
Knowledgeable and helpful staff
The staff member was very knowledgeable, helpful and informative, but there was no pressure.
June 11, 2025
Reply from ProCook - Lewes
We appreciate your feedback! We're happy to hear that our staff member was knowledgeable, helpful, and informative without being pushy. Thanks for your review!
Reply from ProCook - Lewes
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.