Procook carries a good range of keenly priced, good quality products. The Procook Nihon knives that I bought today were to complement the two from the same range that I have had for nearly 5 years... See more
Location
Switch location20-21 High Street, BN7 2LN Lewes, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I needed a metal pancake turner, not too stiff nor rigid. Precook had an amazingly varied selection to choose from. They had various widths and thicknesses, some non-metal and others metal, some sharp... See more
I love porcook such good quality items that last and cleans up good 👍 . Would recommend 💯 % if you are looking to freshen up you kitchen they also have all different colours to match your style and... See more
Just been in with a Professional Granite frying pan that has a 25yr warranty. I have used regularly since purchase in 2023 & the non-stick coating is starting to peel. I've never put in the dishwash... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
20-21 High Street, BN7 2LN, Lewes, United Kingdom
4.9
Excellent
450 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your products are delicious and you…
Your products are delicious and you have alot of choice.
Staff are friendly and helpful in my Lewes branch.
The reason I did not score you higher is because you recommend
microwave cooking and do not give enough instructions for alternative
methods of cooking the dishes that are not microwave only.
October 18, 2025
Reply from ProCook - Lewes
We appreciate your feedback and are glad you enjoy our diverse and tasty products. We will review our cooking instructions for alternative methods to improve our customers' experiences.
Extremely helpful staff a pleasure to…
Extremely helpful staff a pleasure to shop in the Lewes Store
October 11, 2025
Reply from ProCook - Lewes
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our Lewes store and found our staff helpful.
Great selection of all kitchen needs…
Great selection of all kitchen needs and very helpful staff
October 11, 2025
Reply from ProCook - Lewes
We appreciate you taking the time to leave us this great review! We're so happy you liked our selection and helpful staff.
Reply from ProCook - Lewes
We appreciate you taking the time to share your experience! We're so happy you are pleased with our service and the quality of our product.
Reply from ProCook - Lewes
We appreciate you letting us know our staff was helpful and approachable! We are so happy to hear it.
Customer service and experience
Helpful staff, great range of products. Staff felt genuinely keen and helpful.
September 21, 2025
Reply from ProCook - Lewes
We appreciate your positive feedback. We are so happy to hear that our staff was helpful and that you found a great range of products.
Good product range
Bought a bargain set of pans which felt great value for money. Really happy with them.
Staff were helpful, no sales pressure.
Went back the next day and bought another set for my daughter!
September 26, 2025
Reply from ProCook - Lewes
We're so happy you feel the pans are great value for money! We appreciate you mentioning our helpful staff and that you returned to purchase another set.
Reply from ProCook - Lewes
We appreciate your positive feedback. We are so happy to hear that our staff member was knowledgeable and friendly to you. Thank you.
Pro Cook Lewes
The young man in Pro Cook Lewes was very helpful and knowledgeable and made our experience of buying a new set of saucepans very efficient and easy. Would recommend that shop to my friends and family.
September 19, 2025
Reply from ProCook - Lewes
We're happy to hear that the staff member was so helpful and knowledgeable! It's great to know that your purchase of saucepans was efficient and easy. We appreciate your recommendation!
Good advice from the young member of…
Good advice from the young member of the team who took his time to discuss with us our thoughts on which pan would be the best for our needs.
He kept the pan for us to pick up after we’d finished our shopping in Lewes rather than having to carry it around. Advice on caring for the pan and how to clean it etc.
September 18, 2025
Reply from ProCook - Lewes
We're glad you enjoyed your experience. It's great to hear that our team member was helpful in guiding you to the perfect pan and provided useful care advice. We appreciate you taking the time to share your positive feedback.
Your shop in Lewes is lovely and the…
Your shop in Lewes is lovely and the staff were amazing
September 21, 2025
Reply from ProCook - Lewes
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our shop and the staff.
Really helpful advice and service
Really helpful advice and service, had the product we needed, too
September 20, 2025
Reply from ProCook - Lewes
We appreciate you sharing your experience with us! We're so glad to hear that you received helpful advice and found the product you needed.
Lovely shop full of tempting gadgets…
Lovely shop full of tempting kitchen equipment. It might all be own brand pro-cook, but from what we've seen the quality is as good as any of the big brands, and the prices are excellent.
September 6, 2025
Reply from ProCook - Lewes
We're delighted you find our shop tempting and our quality excellent, matching big brands at great prices. We appreciate your positive feedback!
Very helpful and knowledgable staff
September 15, 2025
Brilliant customer service & support!!!
I brought a large satay pan with lid on line, pan & lid were both brilliant. I then had an issue with the lid. I contacted the service team via email sending some pictures, they replaced the the lid with in a couple of days free of charge! Wonderful service. I have some more of there pans & a set of there knives, all brilliant would recommend them all to anyone!!!
September 1, 2025
Unprompted review
Reply from ProCook - Lewes
We're happy to hear that you're pleased with the satay pan and knives. We appreciate you letting us know about the lid issue and are glad our service team could resolve it quickly for you. Thank you for recommending our products!
Happy Customer
Really good selection of nice products. Largest branch I seen so far. Would like to have one this size on my high street. Friendly staff too.
August 29, 2025
Reply from ProCook - Lewes
We're happy to hear that you enjoyed our large selection of products and friendly staff. We appreciate your positive feedback and hope to see you again soon!
The best made cookware for the price
The best made cookware for the price, anywhere, very pleased.
August 26, 2025
Reply from ProCook - Lewes
We're so pleased to hear you're very happy with the quality of our cookware for the price. We appreciate your positive feedback!
Very good shop with good prices and…
Very good shop with good prices and good customer care
August 24, 2025
Reply from ProCook - Lewes
We appreciate your positive feedback! We're so happy to hear you were satisfied with our good prices and customer care.
Very helpful staff, choice of products
Great service, helpful staff and beautiful shop. Thanks
August 23, 2025
Reply from ProCook - Lewes
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our helpful staff and beautiful shop.
Staff knowledgeable and very helpful
Staff knowledgeable and very helpful. So much better to be able to see items and handle them than buying on line. Will be coming back.
August 19, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.