ProCook - Lewes Reviews 

449
TrustScore 5 out of 5

4.9

20-21 High Street, BN7 2LN Lewes, GB


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See what reviewers are saying

Rated 4 out of 5 stars

I needed a metal pancake turner, not too stiff nor rigid. Precook had an amazingly varied selection to choose from. They had various widths and thicknesses, some non-metal and others metal, some sharp... See more

Rated 5 out of 5 stars

I love porcook such good quality items that last and cleans up good 👍 . Would recommend 💯 % if you are looking to freshen up you kitchen they also have all different colours to match your style and... See more

Rated 5 out of 5 stars

We received great service, great advice all wrapped up with a warm and friendly chat. We were shopping for some specific new carving / kitchen knives, so knew what we wanted. Thoroughly recommend this... See more

Rated 5 out of 5 stars

Just been in with a Professional Granite frying pan that has a 25yr warranty. I have used regularly since purchase in 2023 & the non-stick coating is starting to peel. I've never put in the dishwash... See more


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • 20-21 High Street, BN7 2LN, Lewes, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

449 reviews

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4.9

All reviews

(449)

25,084 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality and value product

Lovely, spacious showroom and fantastic selection of products. Individual products as well as great value cookware sets etc available. Really good discounts and high quality, stylish and well made cookware. Many styles and types to choose from. I enjoyed shopping and browsing here. Lovely staff and customer service.

January 29, 2026
Rated 5 out of 5 stars

Helpful staff, great products

Friendly, helpful knowledgeable staff, great products.

January 25, 2026
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Reply from ProCook - Lewes

We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our staff and products.

Rated 5 out of 5 stars

Great help from the store team

Great help from the store team
Delighted with my purchase

January 25, 2026
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Reply from ProCook - Lewes

We appreciate your positive feedback. We are so happy to hear that our team was helpful and that you are delighted with your purchase.

Rated 4 out of 5 stars

Good quality and price

Good quality and price

January 19, 2026
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Reply from ProCook - Lewes

We appreciate you sharing your thoughts! We're happy you found good quality at a good price, and your feedback is valuable to us.

Rated 5 out of 5 stars

Amazing products and knowledgable…

Amazing products and knowledgable assistant. Great experience all around.

January 18, 2026
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Reply from ProCook - Lewes

We appreciate you taking the time to leave us this great review! We're so happy you loved our amazing products and knowledgeable assistant.

Rated 5 out of 5 stars

quick helpful service

January 12, 2026
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Reply from ProCook - Lewes

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

Helpful staff

January 11, 2026
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Reply from ProCook - Lewes

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

Staff were helpful

Staff were helpful. The shop is pleasant and has a good range of products.

January 6, 2026
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Reply from ProCook - Lewes

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful.

Rated 5 out of 5 stars

new carving knife…

I was shopping for a new carving knife and visited the Lewes store. The choice of different knives was amazing and the staff were very knowledgeable and patient, explaining the difference between knives. I will definitely be returning!

January 7, 2026
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Reply from ProCook - Lewes

We're so glad you found such a great selection of carving knives at the Lewes store. It's great to hear that our team members were knowledgeable, patient, and helpful in explaining the differences between the knives. We appreciate your feedback and look forward to your return!

Rated 5 out of 5 stars

Staff member showed us offers we hadn't…

Staff member showed us offers we hadn't spotted and saved us money. Friendly service and good products

December 17, 2025
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Reply from ProCook - Lewes

We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff provided friendly service and saved you money.

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