Product fit for purpose, great for hot chocolate etc. Good value Aside: a bit annoyed to see a mixer I bought earlier in the month, substantially reduced in price
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Location
Switch locationUnit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX Livingston, GB
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As we are about to have a new kitchen fitted with an induction hob , we were looking to upgrade our pots etc. The assistant in the Livingston store couldn't have been more helpful, explaining the pros... See more
Company replied
Good quality and good value items. Staff were well informed, helpful and friendly. An excellent place to check out if you like medium to high end cookware.
Company replied
I cannot praise the staff at the Livingston branch enough, I popped into replace a granite wok which was showing signs of pitting after much use. The assistant said “ but they have a 25 year guarant... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX, Livingston, United Kingdom
4.9
Excellent
749 reviews
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Very helpful staff and fantastic…
Very helpful staff and fantastic stainless steel cookware
October 13, 2025
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful.
Great service
I had to return a faulty pan the staff were friendly and replaced it with no bother.
October 4, 2025
Reply from ProCook - Livingston
We're happy to hear that our staff were friendly and that replacing the faulty pan was easy for you. Thanks for your positive feedback!
Stewart in the Livingston store was…
Stewart in the Livingston store was fantastic and provided amazing customer service during my recent visit to the Livingston branch Saturday 11 October.
I was looking to buy a new sauté pan to replace the one I already had(a previous Procook purchase and was going to throw it out) as it had lost its non stick ability.
I couldn’t remember exactly when I purchased the pan so Stewart checked the system and was able tell me when it was bought and that it was still under warranty Stewart advised me to email with the information he required to process a replacement pan.
I sent Stewart an email when I got home and shortly afterwards he advised that he had arranged for a replacement to be sent. He also advised when I would receive it, it arrived the following morning less than 24 hours later.
I would not hesitate to recommend Procook to anyone.
October 11, 2025
Reply from ProCook - Livingston
We're happy to hear that you had such a positive experience during your visit to our Livingston store. It's great to know that you received amazing customer service and that we could help resolve the issue with your sauté pan so efficiently. We appreciate you recommending us!
Reply from ProCook - Livingston
We're happy to hear that the service was first class and that you had a good shopping experience. Thank you for your positive feedback!
Excellant customer service
October 9, 2025
Reply from ProCook - Livingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Fabulous service from Stewart
Fabulous service from Stewart, he has excellent knowledge of the product range. He gave us excellent advice choosing pans for our new induction hob.
October 9, 2025
Reply from ProCook - Livingston
We're glad to hear that our staff member provided fabulous service and excellent advice while choosing pans for your new induction hob. We appreciate your positive feedback!
Reply from ProCook - Livingston
We appreciate you letting us know our staff was helpful and you found excellent quality. Thank you for your positive feedback!
Great Quality
I bought two pans and some knives. I love the quality of Pro Cook and the products are a joy to use
October 3, 2025
Reply from ProCook - Livingston
We're happy to hear that you are enjoying the Pro Cook pans and knives you purchased. It's great to know our products bring you joy. Thank you for your feedback.
Reply from ProCook - Livingston
We appreciate your positive feedback. We are so happy to hear that our staff was polite and helpful to you during your visit, as always.
Reply from ProCook - Livingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent range at very good prices
While it's not what you're looking for when you're shopping on a Sunday afternoon, it's good to get quality pots and pans at an excellent price. The range available is extensive, so it's easy to find exactly what you want. The staff are knowledgeable, so they can guide you to what you require.
October 5, 2025
Reply from ProCook - Livingston
We appreciate you sharing your shopping experience. It's great to know you found quality cookware at an excellent price and that our extensive range and knowledgeable staff helped you find exactly what you wanted.
Reply from ProCook - Livingston
We appreciate your positive feedback regarding our nice staff, great selection, and price; we are so happy you enjoyed them!
I have bought three different sized…
I have bought three different sized milk pans, two frying pans, a wok, knives and some other kitchen gadgets from the Livingston shop. The staff are incredibly helpful and knowledgeable and not pushy at all in their sales approach. We have been delighted with our purchases so far.
In the last week we have also purchased the 3L food processor from the online shop. We're already really impressed with it's abilities to liquidise soup and make cake batter. Highly recommend it!
September 19, 2025
Reply from ProCook - Livingston
We're happy to hear that you've been delighted with your purchases from our Livingston shop and online! It's great to know our staff's knowledge and approach were helpful, and that you're impressed with the food processor. Thank you for your recommendation!
Plenty of choice at reasonable prices
Plenty of choice at reasonable prices. Staff member was very knowledgeable and very helpful and friendly. She is a credit to procook
September 25, 2025
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found plenty of choice at reasonable prices and that our staff member was helpful and friendly.
The girl was lovely she couldn't do…
The girl was lovely she couldn't do enough to show me the difference in what I was buying also I liked the idea that she remembered me as I have been in there a few times and buy stuff.
September 26, 2025
Reply from ProCook - Livingston
We're happy to hear that you enjoyed your experience. It's great to know that the team member was helpful and remembered you. We appreciate your positive feedback and your continued patronage.
Very helpful assistant
The assistant was extremely helpful.My new knives and stand are exactly what I wanted. It was a pleasure to shop in Pro Cook.
September 26, 2025
Reply from ProCook - Livingston
We're delighted to hear that the assistant was extremely helpful and that you found exactly what you wanted. We're glad you enjoyed shopping with us!
Really friendly and helpful staff
Really friendly and helpful staff. Great range of products.
Was buying 2 extra knives to match 3 we had already purchased.
September 25, 2025
Reply from ProCook - Livingston
We're happy to hear that our staff was helpful and friendly! It's great you found the knives you needed to complete your set. Thanks for your positive feedback.
Reply from ProCook - Livingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent store
Really friendly staff plus store was clean and tidy. Easy to purchase exactly what i came for/
September 13, 2025
Amazing customer service and experience
We’re ProCook customers for several years now and we’re always coming to the Livingston store despite living in the city center of Edinburgh
Stuart is the nicest person, so kind, friendly and caring about your needs and what you’d like to do in the kitchen etc
You’re simply feeling looked after as soon as you step into the store
If I could also rate 5 ⭐️ for customer service, I’d give it to Stuart
August 30, 2025
Reply from ProCook - Livingston
We're so happy to hear that you consistently visit our Livingston store from Edinburgh. It's great to know that you feel looked after and that our team member made your experience so positive. We appreciate your kind words and value your feedback.
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