Hugely knowledgeable and helpful staff. Personal service above and beyond including holding purchases till other shopping done. Service like this is why we need to stop online shopping and get back to... See more
Location
Switch locationUnit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX Livingston, GB
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See what reviewers are saying
I always buy Pro cook , good quality product at very reasonable prices. I always go to the Livingston shop rather than buy online so I can ask questions face to face and feel the items I'm looking to... See more
Company replied
Product fit for purpose, great for hot chocolate etc. Good value Aside: a bit annoyed to see a mixer I bought earlier in the month, substantially reduced in price
Company replied
Hi, I was in the store in livingstone last week looking at the dinner sets snd the staff member asked me if I needed some help, I explained that im not sure what dinner set to purchase at this mom... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX, Livingston, United Kingdom
4.9
Excellent
787 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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New pots
The staff member was very friendly and helpful. I found exactly what I was looking for without any problem. The store was clean and very tidy.
January 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Livingston
We appreciate you letting us know our staff was friendly and the transaction was easy; it means a lot to our team.
Happy Shopper
The two young male staff were clean, tidy, smart, helpful, knowledgeable, efficient and great with their customers. The shop was spotless and had some good offers. My wife was impressed. I had to pay!
January 18, 2026
Reply from ProCook - Livingston
We're happy to hear that our staff's helpfulness and efficiency impressed you and your wife! We appreciate you noticing our team's knowledge and the shop's cleanliness and offers. Thank you!
Reply from ProCook - Livingston
We're happy to hear that we met your needs and provided good service. Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Livingston
We're happy to hear that your purchase was quick and simple. Thank you for your feedback; we appreciate it.
The staff member was really polite and…
The staff member was really polite and very help full
January 17, 2026
Reply from ProCook - Livingston
We appreciate your positive feedback. We are so happy to hear our staff was polite and very helpful to you. Thank you.
Reply from ProCook - Livingston
We're happy you enjoyed your visit and appreciated our team, layout, and products. Thank you for your positive feedback; it means a lot to us!
Good service
Efficient, friendly and, since it was knives we bought, packaging and care well taken
January 11, 2026
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that our service and packaging met your expectations.
Reply from ProCook - Livingston
We're happy to hear that you had a positive experience with our easy purchase process and excellent goods. Thank you for your feedback.
Staff knowledgeable about the products…
Staff knowledgeable about the products they are selling.
Given time to look around the store & not pressured to buy. Nice relaxed environment.
January 9, 2026
Reply from ProCook - Livingston
We're so glad to hear that you found our staff knowledgeable and appreciated the relaxed environment. We appreciate your positive feedback regarding your experience in our store!
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy you found what you wanted and liked our staff.
Reply from ProCook - Livingston
We appreciate you letting us know our staff was welcoming and helpful; it means a lot to our team that you enjoyed your service.
Great product and service
Great product and service. Bought a sauté pan this time. ProCook never disappoints.
January 5, 2026
Reply from ProCook - Livingston
We're happy to hear that you are pleased with our product and service. Thank you for your continued support; we appreciate your positive feedback!
Product fit for purpose
Product fit for purpose, great for hot chocolate etc. Good value
Aside: a bit annoyed to see a mixer I bought earlier in the month, substantially reduced in price
December 17, 2025
Reply from ProCook - Livingston
We're happy to hear that the product suits your needs and offers good value. We appreciate your feedback and regret any frustration regarding the price change after your purchase.
Customer service as it should be
I cannot praise the staff at the Livingston branch enough, I popped into replace a granite wok which was showing signs of pitting after much use. The assistant said “ but they have a 25 year guarantee. After providing pictures of the damage and receipt they replaced two of the set, a wok and frying pan without question. Five star service deserved.
December 22, 2025
Unprompted review
Reply from ProCook - Livingston
We're happy to hear that you had such a positive experience at our Livingston branch. It's great to know our team could assist you with the guarantee and replace your items. Thank you for sharing your feedback!
Pleasant staff
Staff were so helpful and very pleasant Really pleased with the frying pans great product at a good price
December 16, 2025
Reply from ProCook - Livingston
We appreciate you taking the time to share your positive experience. We're so happy to hear that our staff were helpful and that you are pleased with the frying pans!
Very friendly informative staff
December 17, 2025
Reply from ProCook - Livingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff with good knowledge…
Very helpful staff with good knowledge of the products and very friendly.
December 17, 2025
Reply from ProCook - Livingston
We appreciate your positive feedback! We are so happy to hear that our staff was helpful, friendly, and knowledgeable about the products.
Good selection, good quality, good staff
Good selection of pots and pans - good range of quality and prices - knowledgeable and helpful staff who helped us make our decisions
December 17, 2025
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that you found a good selection and that our staff were helpful.
Reply from ProCook - Livingston
We're happy to hear that you find it fantastic and love cooking with it! We appreciate your intention to buy more. Thanks!
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