Hugely knowledgeable and helpful staff. Personal service above and beyond including holding purchases till other shopping done. Service like this is why we need to stop online shopping and get back to... See more
Location
Switch locationUnit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX Livingston, GB
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See what reviewers are saying
I always buy Pro cook , good quality product at very reasonable prices. I always go to the Livingston shop rather than buy online so I can ask questions face to face and feel the items I'm looking to... See more
Company replied
Product fit for purpose, great for hot chocolate etc. Good value Aside: a bit annoyed to see a mixer I bought earlier in the month, substantially reduced in price
Company replied
Hi, I was in the store in livingstone last week looking at the dinner sets snd the staff member asked me if I needed some help, I explained that im not sure what dinner set to purchase at this mom... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX, Livingston, United Kingdom
4.9
Excellent
787 reviews
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Reply from ProCook - Livingston
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Fantastic service and wet stone demo at…
Fantastic service and wet stone demo at Livingston.
February 26, 2026
Reply from ProCook - Livingston
We're glad you enjoyed your experience and the wet stone demonstration at Livingston! Thank you for your fantastic feedback and time.
Reply from ProCook - Livingston
We appreciate your positive feedback regarding our nice staff and reliable product; we are so happy you were served well!
Customer service was very good
Customer service was very good. Taken directly to equipment required
February 20, 2026
Reply from ProCook - Livingston
We appreciate you sharing your experience with us! We are so happy to hear that you received great customer service and found the equipment needed.
Reply from ProCook - Livingston
We appreciate you sharing your feedback. We are delighted to hear that you find our knives fantastic and that your experience was great.
Knowledgeable and helpful staff
Knowledgeable and helpful staff, good range of products, good value prices.
February 16, 2026
Reply from ProCook - Livingston
We appreciate your positive feedback! We are so happy to hear that you liked our knowledgeable staff, wide range of products, and good value prices.
Great experience in store today!
Great experience in store today. We were hoping to find a new set of knives but with an unrealistic budget in mind. When discussing our needs with the lovely lady who worked in the store, she showed us two of their reduced sets, detailing the similarities they had with the others we liked and we were quick to grab them!
When we asked if they accepted Klarna in store, she did say she wasn't sure, but we were welcome to try our digital card. We were delighted it worked and the staff member was very enthusiastic to remember that it does in fact work in store.
We were really happy with the service in store; every member of staff we dealt with was super friendly, knowledgeable and welcoming. The knives have proven a worthy purchase too!
February 7, 2026
Reply from ProCook - Livingston
We're happy to hear that you had a great experience in our store and found a knife set that fit your budget. We appreciate your positive feedback regarding our team's friendliness, knowledge, and welcoming attitude. It's great to know the knives are a worthy purchase!
Staff were very friendly and helpful
Staff were very friendly and helpful. Products were easy to find and well presented. Will definitely visit again next time I’m looking for more kitchen products.
February 10, 2026
Reply from ProCook - Livingston
We're so glad to hear that you found our staff friendly and helpful, and that our products were easy to find and well-presented. We appreciate your feedback and look forward to your next visit!
A pan for every occasion
The range and quality of goods is excellent. The staff are extremely friendly and helpful. Prices are competitive and the shop is always well stocked, well laid out and spotlessly clean.
February 13, 2026
Nice staff good choices very helpful…
Nice staff good choices very helpful and pleasant people
February 7, 2026
Staff helped me to locate what I wanted…
Staff helped me to locate what I wanted and helped me decide what I was best for my needs
February 3, 2026
Returned a frying pan which had…
Returned a frying pan which had developed an issue with the ceramic coating after 15 months. The staff could not have been more helpful and provided great advice on a replacement.
February 5, 2026
Extremely Efficient Service
Such a friendly and engaging gentleman served me in Livingston. Nothing too much trouble and assisted me in my purchase of cutlery and condiments. His refreshing to see someone clearly enjoying his working environment- a credit to your organisation.
February 5, 2026
Really pleasant experience
Came in looking for a new chopping board. Walked out with a chopping board, new knife holder and an egg poacher. The staff member that helped me was lovely and really listened to what I needed and made great suggestions. Really pleasant experience. I believe the lady who served me was called Jo.
February 2, 2026
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy you found our staff lovely and liked our product selection.
Brilliant staff…
The girl who served me was very helpful and couldn’t do enough for me
January 5, 2026
Shopping
Came though from Glasgow for the day on Sunday to do a bit of shopping with my husband, popped into your store just having a look for some new pans seen a great deal and was away to ask someone about them when a really helpful guy approached us asking if we needed help, he was very nice and explained alot to us we ended up buying them and also a wok at a great price will definitely go back to that store again.
January 25, 2026
Reply from ProCook - Livingston
We're glad you enjoyed your shopping experience! It's great to hear that our staff member was helpful and that you found such good deals on the pans and wok. We appreciate you taking the time to share your positive feedback, and we look forward to your next visit.
Good Value and great staff
In December I visited the Livingson store and was assisted very ably and personably by Maria as I was needing a full set of pans, and oven trays. She gave great advice on the products and I made my purchases. I returned in January and took advantage of the 15% discount afforded by you from my firtst purchase and bought 2 pans to complete my cookware.
January 18, 2026
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