Product fit for purpose, great for hot chocolate etc. Good value Aside: a bit annoyed to see a mixer I bought earlier in the month, substantially reduced in price
Company replied
Location
Switch locationUnit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX Livingston, GB
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See what reviewers are saying
As we are about to have a new kitchen fitted with an induction hob , we were looking to upgrade our pots etc. The assistant in the Livingston store couldn't have been more helpful, explaining the pros... See more
Company replied
Good quality and good value items. Staff were well informed, helpful and friendly. An excellent place to check out if you like medium to high end cookware.
Company replied
I cannot praise the staff at the Livingston branch enough, I popped into replace a granite wok which was showing signs of pitting after much use. The assistant said “ but they have a 25 year guarant... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX, Livingston, United Kingdom
4.9
Excellent
749 reviews
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Products are all top notch
Products are all top notch, staff were friendly and helpful.
March 29, 2026
Outstanding experience
The shop has an unbelievable range of products, and the staff are extremely knowledgable, and happy to assist with all enquiries.
April 1, 2026
This Experience I’m purchasing a frying…
This Experience I’m purchasing a frying pan at £70 was fine I had no problem with the young gentleman. Who served me also you had an offer on and I saved £10. I would have purchased this the month before when I was at your shop at livingston design Centre in Armadale Road. I looked into your shop with a particular intention of purchasing a frying pan my wife had already purchased a set of pro cook pots at around £300 and had a discount voucher I asked the gentleman at the time that unfortunately I could not put my hands on the voucher he said there was nothing he could do and seemed totally disinterested as I was in the shop for about 10 minutes and he was behind the counter on his iPad. You a pair of jeans on which didn’t look to be your usual standard so I decided that I would just buy a hexclad Frying Pan it was only by accident that I was taking someone over to the design centre that I thought I would look in and as you had a special offer run and the young gentleman Was attentive I decided to buy the frying pan but I wouldn’t have purchased it even with your offer on if it had been the other chap.
April 1, 2026
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Stewart was very helpful
Stewart was very helpful, we told him our problem and he sorted this out.
March 27, 2026
Reply from ProCook - Livingston
We're happy to hear that we were able to resolve the problem you experienced. Thank you for sharing your positive experience with us!
I was helped by Stewart who couldn’t…
I was helped by Stewart who couldn’t have been more helpful
March 21, 2026
Reply from ProCook - Livingston
We're happy to hear that you had such a positive experience. Thank you for letting us know about the great assistance you received.
The young man who dealt with us was…
The young man who dealt with us was pleasant, patient and above all very knowledgeable. I was able to buy exactly what I wanted.
March 28, 2026
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our employee pleasant, patient, and knowledgeable and that you bought exactly what you wanted.
The staff are amazing & the products…
The staff are amazing & the products are excellent value .
March 24, 2026
Reply from ProCook - Livingston
We appreciate you letting us know that our staff was amazing and that you found excellent value in our products; it means a lot to our team!
Staff were very resourceful
Staff were very helpful. We were looking for a meat trivet for our Pro Cook roasting tin but were unsure which would fit best of the 2 sizes. Our tin was not on display but was found from the store room quickly so we got the perfect size. I also found some great kitchen scissors for a bargain price which cleverly dismantle for washing.
March 17, 2026
Reply from ProCook - Livingston
We're happy to hear that our staff were so helpful in finding the perfect meat trivet for your roasting tin. It's great you found some kitchen scissors too! Thank you for your positive feedback.
Excellent Helpful Staff
The staff in particular Stewart was extremely helpful. Super efficient in sending out replacement lid following development of a fault.
March 10, 2026
Reply from ProCook - Livingston
We're happy to hear that the replacement lid was sent out efficiently and that our staff was helpful! We appreciate you taking the time to leave us this great feedback.
Reply from ProCook - Livingston
We're happy to hear that you had such a wonderful experience with our selection, prices, and assistance. Thank you for your positive feedback.
Reply from ProCook - Livingston
We appreciate you letting us know our staff was helpful during your visit; it means a lot to our team.
The shop assistant was knowledgeable
The shop assistant was knowledgeable, personable and attentive.
March 14, 2026
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our shop assistant.
Explained the type of cookware I was…
Explained the type of cookware I was looking for and whether it was suitable for my needs
March 19, 2026
Exceptional customer service
Exceptional customer service. Couldn’t have done enough for me. Friendly, knowledgeable and extremely helpful. As a result I spent more than I would have and am very happy with everything.
If all your stores offer the same service as the Livingston outlet I applaud your company. I’d give them a raise 😊
March 2, 2026
Knowledgeable staff
The advice of the shop assistant was helpful and enabled us to make an educated choice when purchasing kitchen knives.
March 10, 2026
Reply from ProCook - Livingston
We appreciate you taking the time to share your experience. We're so happy to hear that the advice was helpful and enabled you to make an educated choice!
Reply from ProCook - Livingston
We appreciate your positive feedback regarding our customer service.
I’ve been looking for a salt and pepper…
I’ve been looking for a salt and pepper set for a long time and found the perfect one inProcook Livingston
They look fantastic!!! I was the first to buy them as they had just arrived for sale in the shop. I have already recommended them to a friend Thank you
March 7, 2026
Reply from ProCook - Livingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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