I visited the store to purchase a set of Gourmet saucepans and was dealt with by 2 very helpful assistants. The same applied again when I returned to purchase 2 more. I am extremely pleased with my pu... See more
Company replied
Location
Switch locationUnit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB
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See what reviewers are saying
Lovely staff, greeted me with a smile, but left alone when I wanted to browse. Very helpful when I requested a nutmeg mill as an addition to my pan, you need to stock them, they save knuckles!
As said before assistants did not give me time to browse before pouncing on me although helpful I just wanted more time to look at other products
Company replied
Went looking for quality knives as I'm doing more and more cooking, so wanted to treat myself. Was helped by Isabelle who was mint - great knowledge, patient while I decided which brand to go with, an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom
4.8
Excellent
1K reviews
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Good product at a reasonable price
Good product at a reasonable price. Helpful shop assistant gave me relevant information.
May 10, 2026
Reply from ProCook - Mansfield
We appreciate you sharing your experience! We're so glad you found a good product at a reasonable price and our assistant was helpful.
Very helpful staff
May 9, 2026
Reply from ProCook - Mansfield
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff very helpful indeed and good…
Staff very helpful indeed and good product knowledge- will definitely go again
May 4, 2026
Reply from ProCook - Mansfield
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
What lovely staff
What lovely staff, you should be proud of them Great selection of products
May 7, 2026
Reply from ProCook - Mansfield
We're delighted you enjoyed our products and staff! We appreciate your kind words.
Knowledgeable advice a rare pleasure
The lady serving me was helpful, considerate and very knowledgeable. She didn't try to upsell me but have me sensible advice on my purchase. A pleasure shopping there.
May 7, 2026
Reply from ProCook - Mansfield
We're so pleased to hear our team member provided helpful, considerate, and knowledgeable advice. We appreciate your positive feedback!
A good shopping experience …
A helpful member of staff and the store had exactly what I was looking for.
May 1, 2026
Reply from ProCook - Mansfield
We're so glad our team was helpful and you found exactly what you needed. Thank you!
The service was excellent
The service was excellent. The lady came up to me and was helpful. She knew all about the shredder I bought. I thought the shop in McArthur Glen looked spick and span.
April 27, 2026
Reply from ProCook - Mansfield
We appreciate you sharing your experience. We're so happy to hear that our team member was helpful and knowledgeable about the shredder. It's great to know you liked the shop's appearance.
Good choice of kitchenware
Good choice of kitchenware, competitive and reasonably priced, very polite and warm staff
April 25, 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our selection and staff.
Reply from ProCook - Mansfield
We appreciate you taking the time to leave us this wonderful review! We're so happy our staff helped you find the best pans.
Reply from ProCook - Mansfield
We appreciate you sharing that our staff was lovely and helpful! We are so glad you had a positive experience in our shop.
Excellent customer service.
Excellent customer service.
I purchased a group of 3 saucepans all priced separately. The very helpful assistant on the till looked for a discount code applicable if the pans were a set of 3. She found one and applied it which meant I saved £30. All of this was done without me asking. I think her name was Joanne. Absolutely brilliant service again.
April 21, 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to share your positive experience. We are happy to hear that the assistant was able to find a discount for you and provide excellent customer service. Thank you again for your feedback.
Reply from ProCook - Mansfield
We appreciate you letting us know our staff was knowledgeable and helpful; it means a lot to our team.
I went to buy some dinnerset
I went to buy some dinnerset, Wasn't in stock, so they ordered to for delivery . Saves me carry it around the shop and to the car,
April 7, 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to let us know that our customer service has been excellent throughout your experience.
The member of staff was very helpful…
The member of staff was very helpful and friendly
April 16, 2026
Your staff member was so helpful which…
Your staff member was so helpful which meant I saved time and I bought the right pan and teapot. I had the usual friendly reception, so I will be back!
April 12, 2026
Stainless Steel Sauté and frying pan purchase
The McArthurGlen shop has a wide selection of everything with good offers and the staff are very friendly. Renata was very pleasant and helped me to make my decision of purchasing stainless steel items which I am happy to say are very good products.
March 28, 2026
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