In many of the superstores/other retailers it’s just there, you either buy it or you don’t, and the staff have no interest or knowledge of the product. ProCook was different, the two staff took time... See more
Company replied
Location
Switch locationUNIT 27 THE ARCADE - UPPER LEVEL, MEADOWHALL CENTRE, S9 1EH SHEFFIELD, SOUTH YORKSHIRE, GB
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See what reviewers are saying
I’ve ordered on line and bought from the store and the service from the staff in the Meadowhall branch and quality of items is great. Love that each piece of the dinner service is individual. The... See more
I gave Procook 4 rather than five because I had to buy a full 4 piece dinner service to replace one broken cereal bowl. They are good but the inability to buy a replacement bowl lets customers down.
Company replied
This rating is mostly directed at the young assistant who served me. She was so lovely, so helpful, so knowledgeable. I hope this reaches her so she knows how much I appreciated her friendliness an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 27 THE ARCADE - UPPER LEVEL, MEADOWHALL CENTRE, S9 1EH, SHEFFIELD, SOUTH YORKSHIRE, United Kingdom
- 0114550 0341
4.9
Excellent
213 reviews
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Knowlegable advice
Was approached by a lovely young lady who was very knowlegeable was able to give me good advice
September 23, 2026
Great customer service
Great customer service. Helped me to find food probe and explained its function clearly.
September 15, 2026
Staff are well versed in what they are…
Staff are well versed in what they are selling.
September 21, 2026
Nice Service
We were happily served by staff who knew about the product. We are really happy with our cast iron casserole. Cooks lovely and just right for our needs.
September 16, 2026
The staff is very helpful
September 16, 2026
Great quality and service.
I’ve ordered on line and bought from the store and the service from the staff in the Meadowhall branch and quality of items is great.
Love that each piece of the dinner service is individual.
The home delivery took longer than expected but they did keep me informed and thankfully I wasn’t in a rush for them.
September 8, 2026
All the assistants were helpful
All the assistants were helpful. Very happy and smiling. Helped me with my purchase.
September 17, 2026
The girl in the store at Meadowhall was…
The girl in the store at Meadowhall was super helpful and friendly
September 11, 2026
Helpful informative staff.
Helpful informative staff.
Also helped with how to take my purchases to the car!!
September 14, 2026
May use AI-assist with repliesRead more
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Staff so helpful and really know about…
Staff so helpful and really know about the products.
September 13, 2026
Reply from ProCook - Meadowhall
We're so pleased to hear that you found our staff helpful and knowledgeable about our products! Thank you for your wonderful feedback.
Got my hands on what I wanted straight…
Got my hands on what I wanted straight away. Would use Procook again.
September 6, 2026
Went into the Meadowhall store today…
Went into the Meadowhall store today and the young lady in there could not have been more helpful , she went above and beyond her role , her name was Kiera
September 6, 2026
Unprompted review
Very good customer service in shop
Very good customer service in shop. Products have been great so far.
August 31, 2026
Nice helpful staff
September 4, 2026
Could not fault the service
Could not fault the service. The assistant took time to find out what I needed and matched it with suitable items.
September 2, 2026
The service was fantastic
The service was fantastic. Staff asked if I needed help with anything. Helped showing me how something worked. Extremely friendly and helpful without being at all pushy. Would definitely recommend. There was a great selection of kitchen ware and easy to find everything I needed.
10/10
August 31, 2026
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