This rating is mostly directed at the young assistant who served me. She was so lovely, so helpful, so knowledgeable. I hope this reaches her so she knows how much I appreciated her friendliness an... See more
Location
Switch locationUNIT 27 THE ARCADE - UPPER LEVEL, MEADOWHALL CENTRE, S9 1EH SHEFFIELD, SOUTH YORKSHIRE, GB
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We spent a lot of time just browsing ( my Grandson and I ) as he is really getting into cooking . We were never made to feel we were taking too long and when we asked a question, we got an informe... See more
The girl that served us was excellent she knew everything there was to know to advise us, she was polite and not pushy definitely buy from pro cook again
The people working in the shop were extremely helpful and kind. I’ve taken off a star as you have stickers on every item that are pointless. They have a heart and a little message that I can’t even re... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 27 THE ARCADE - UPPER LEVEL, MEADOWHALL CENTRE, S9 1EH, SHEFFIELD, SOUTH YORKSHIRE, United Kingdom
- 0114550 0341
4.9
Excellent
155 reviews
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Great service at the Meadowhall store
Great service at the Meadowhall store. Quality product
June 12, 2026
Very helpful
Very helpful
Product knowledge
A large range of product to chose from
Good quality
Excellent service
June 12, 2026
Helpful staff and excellent mixer
The staff were very helpful and let me look at get the feel of the Pro Cook stand mixer before I bought it. I have only had the mixer a short time but am thrilled with it. It beautifully mixed the cake and cookie dough I have tried so far and is easy to use. The multiple speeds are great for gradually incorporating the ingredients so I haven't used the guard yet.
June 6, 2026
Friendly knowledgeable staff
Friendly knowledgeable staff. Happy to unpack product and explain how product works
June 5, 2026
Nothing beats very helpful polite staff
June 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Brought a lovely kettle from the…
Brought a lovely kettle from the meadowhall store, the only issue there were no boxed ones only display so every single one was marked
June 2, 2026
Reply from ProCook - Meadowhall
We appreciate you sharing your experience. We are sorry the kettle you received was marked. Your feedback helps us improve.
Friendly staff that were very informed…
Friendly staff that were very informed of the products so could offer helpful advice
May 25, 2026
Reply from ProCook - Meadowhall
We're so glad our friendly staff could offer helpful advice about our products! Thank you!
Helpful and engaging staff
Helpful and engaging staff who provided guidance on product selection.
May 26, 2026
Reply from ProCook - Meadowhall
We're glad our staff was helpful and engaging, providing great guidance.
Golden wedding cake…
I got exactly what I wanted at a reasonable price.
The staff were very nice.
May 24, 2026
Reply from ProCook - Meadowhall
We're so glad you found exactly what you wanted at a fair price and enjoyed our staff!
Reply from ProCook - Meadowhall
We're so glad our sales assistants were helpful and friendly! Thank you for your kind words.
Lovely everything for cooking in one…
Lovely everything for cooking in one shop. Couldn’t fault the staff they were very helpful. Will go back again
May 23, 2026
Reply from ProCook - Meadowhall
We're so happy you found everything you needed and our staff were helpful. We appreciate your kind words and look forward to your next visit!
Excellent advice and information to…
Excellent advice and information to help us make the decision to buy your products.
May 21, 2026
Reply from ProCook - Meadowhall
We're delighted our advice and information helped with your decision. Thank you for your positive feedback!
A quick look visit and a great result
I went into a store on spec to look at knife sharpeners. I've looked at, and had, various ones previously (not from ProCook) but nothing has really worked. The shop assistant was fantastic and had a great knowledge of their products but also a great knowledge of the type of metal our knife blades were made from, and why certain sharpening systems may not be ideal. So, based on that, I bought a sharpener and to date I haven't been disappointed with it. And, given the quality of the product, I'm sure that it will please for years to come. The assistant really was a credit to the store and the company in general. So, a great 👍 to them.
May 20, 2026
Reply from ProCook - Meadowhall
We are so glad to hear you had such a positive experience with our team member and found the perfect knife sharpener. We truly appreciate your kind words and are happy the product is meeting your expectations!
The staff were very helpful with…
The staff were very helpful with purchases and interested as to what you were doing for the day.. and didnt mind you browsing xx
May 20, 2026
Reply from ProCook - Meadowhall
We're so glad our team was helpful with your purchases and made you feel welcome to browse. Thank you for your kind feedback!
Attractive shop
Shop look attractive. Eye catching displays. Love my knives. They are so sharp. Pleasant, helpful staff. Thanks for the blue light discount.
May 19, 2026
Reply from ProCook - Meadowhall
We're delighted you found our shop attractive and enjoyed your sharp knives! We appreciate your kind words about our staff and the discount.
Beautiful layout really enjoyed my…
Beautiful layout really enjoyed my first visit. I specifically wanted to purchase a roasting tin,the choice was really good. A very friendly staff member passed by and commented on the choice I had made,she gave me advice without any sales pressure at all. My purchase was carefully wrapped in tissue paper and a guarantee was given within my email receipt,an extremely positive shopping experience thank you.
May 18, 2026
Reply from ProCook - Meadowhall
We're delighted to hear you enjoyed your first visit and found our store layout beautiful. We're especially glad our team provided helpful advice without pressure and that you had such a positive shopping experience. Thank you for your kind feedback!
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