I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... See more
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High quality products, at affordable prices, friendly helpful staff. Love the ProCook shop, I have purchased many items, they are all excellent to use.
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... See more
Company replied
I have previously bought from here. I decided to get 3 more knives to suit my needs. The young lady who was in the shop was polite and very proficient in dealing with my order. ( sorry can't reme... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
704 reviews
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Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We are so happy to hear that you found everything you needed and enjoyed our staff and service.
Very helpful and friendly staff at the…
Very helpful and friendly staff at the Merry Hill Centre store.
January 27, 2026
We purchased a set of knives and knife…
We purchased a set of knives and knife block.
The quality of the knives were excellent for our requirement and budget.
The staff in the store were friendly, professional and helpful .
January 25, 2026
Reply from ProCook - Merry Hill
We're happy to hear that the knife set met your needs and budget. It's great to know that you found our store staff friendly, professional, and helpful. Thank you for your positive feedback.
…best of the best
Everything was clean tidy and well displayed staff friendly and helpful
January 22, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our store's cleanliness and staff.
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We are so happy to hear our staff was helpful and knowledgeable.
Although the store was busy there was…
Although the store was busy there was only one sales person on duty, we found him to be knowledgeable and very polite.
January 17, 2026
Billiant customer care
The shop assistant had very useful knowledge about the products that I was looking at based on her past experience with Costa.
January 16, 2026
Polite and helpful staff
Polite and helpful staff. The shop is very well laid out and well lit. Great quality products. Thank you.
January 17, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff polite and helpful, and liked the shop's layout and products.
Reply from ProCook - Merry Hill
We appreciate your positive feedback; we are so happy you found our staff friendly, and that you liked our well-organised store!
Everyone so helpful and friendly
Everyone so helpful and friendly . Great choice of products x
January 14, 2026
Reply from ProCook - Merry Hill
We appreciate your positive feedback. We are so happy to hear that you found our staff helpful and friendly and liked our great product selection.
Very helpful and knowledgeable staff
January 15, 2026
Reply from ProCook - Merry Hill
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy you found our team knowledgeable.
Shop where quality counts.
Shop is easy to negotiate, staff are pleasant and helpful. Wonderful discounts that are available to all.
January 16, 2026
Polite staff and excellent quality of…
Polite staff and excellent quality of goods we purchased
January 12, 2026
The oulet at Merry Hill explained how…
The oulet at Merry Hill explained how to use the coffee grinder. I'd previously bought a coffee percolator at your outlet in Litchfield. I'm very pleased with both purchsses.
January 14, 2026
Reply from ProCook - Merry Hill
We're happy to hear that you are pleased with your coffee percolator and the demonstration of the coffee grinder. Thank you for your positive feedback regarding your recent purchases!
Salt & pepper mills
Store nicely laid out. Great to be able to handled product and see how they operated. Initially we were going to buy a cheaper set of salt & pepper grinders but decided to invest in the rechargeable ones.
Staff at tills helpful and friendly.
January 14, 2026
Reply from ProCook - Merry Hill
We're glad you enjoyed your experience in our store and appreciate your feedback on our layout. It's great to know our staff were helpful. Thank you for sharing your positive comments about the product selection.
Very helpful assistant merryhill
January 14, 2026
Reply from ProCook - Merry Hill
We appreciate you sharing that our assistant was very helpful! We are so glad to hear it, and we thank you for letting us know.
We were on the hunt for a new quality…
We were on the hunt for a new quality cake tin & although the one we wanted wasent on display on asking the assistant one was soon found & purchased
So nice to have a helpful & friendly assistant
Customer service was very good
January 10, 2026
Reply from ProCook - Merry Hill
We're happy to hear that our assistant was helpful and friendly in finding the cake tin you wanted. We appreciate your positive feedback on our customer service. Thank you!
The Assistant was very helpful 5 stars
January 13, 2026
Reply from ProCook - Merry Hill
We're happy to hear that the assistant was helpful. We appreciate your positive feedback and thank you!
The shop was interesting and had…
The shop was interesting and had several kitchen implements which I was interested in
January 8, 2026
Reply from ProCook - Merry Hill
We're glad you found our shop interesting and discovered several kitchen implements that piqued your interest. Thank you for your positive feedback!
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