I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... See more
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Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... See more
Company replied
I have previously bought from here. I decided to get 3 more knives to suit my needs. The young lady who was in the shop was polite and very proficient in dealing with my order. ( sorry can't reme... See more
Company replied
Helpful, friendly staff in the Merry Hill branch, wonderful product (Elite Tri-Ply wok)that has exceeded expectations. Would highly recommend.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
704 reviews
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The staff at merry hill store were so…
The staff at merry hill store were so helpful and informative about the items and my needs.
February 8, 2026
Reply from ProCook - Merry Hill
We appreciate your positive feedback! We are so happy to hear that our staff at the Merry Hill store were helpful and informative regarding your needs.
Staff welcoming and helpful
Staff welcoming and helpful. The shop is well presented, bright and products easy to inspect and to hold
February 7, 2026
Excellent customer service and very…
Excellent customer service and very helpful with product knowledge
February 7, 2026
Service was excellent and very helpful…
Service was excellent and very helpful and knowledgeable of the stock they had in and what benefited are needs
February 1, 2026
Very reasonable prices
Thank you to the ladies from proCook merry hill you were both very helpful on Thursday 5th i came in store for two new knives and two new dishes and as I am disabled you asked if I had any other places I needed to go because I had you keeping my items in the shop till I had finished and I came back for them so I did have far to carry them back to my car. Thank you ladies from proCook merry hill. Very very helpful
February 6, 2026
Had already bought Espresso Cups &…
Had already bought Espresso Cups & Saucer set (3) but needed more. The kind & respectful Staff found they could get me more over from the Solihull store. They were in the Merryhill Store the next morning. Wonderful service Thankyou.
February 4, 2026
Really friendly staff at merry hill…
Really friendly staff at merry hill store bought two Pro Coop items a frying pan and saucepan excellent quality
February 4, 2026
Quality product
Saw online what I wanted and it was great having a shop near by to go and take a look at product. Quality was exactly what I liked and shop staff were helpful.
January 26, 2026
Staff very helpful and friendly good quality product very easy to clean after cooking a stir fry
Staff very helpful and friendly
January 30, 2026
Inferior product
Inferior product. The stainless steel non stick frying pan that was supposed to be non stick is anything but. After following the use/care guidelines to the letter. The eggs stick like glue and had to be scraped off. The bacon was no better. The pan has been relegated to the store room and reverted back to the old Tesco pan. Now I am apprehensive about the rest of set I purchased and the wife says she will not use them. £500 worth of pans sitting in the store room.
January 18, 2026
Unprompted review
Reply from ProCook - Merry Hill
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Reply from ProCook - Merry Hill
We appreciate your positive feedback; we are so glad you are pleased with your purchase, and we value your business.
Reply from ProCook - Merry Hill
We appreciate you letting us know our staff was helpful and accommodating; it means a lot to our team.
Positive
experience went very well ended up purchasing a coffee machine staff were helpful been in multiple times since
January 27, 2026
Reply from ProCook - Merry Hill
We're happy to hear that you had a great experience and found our staff helpful. We appreciate you choosing us for your coffee machine purchase and your continued patronage.
Only went in to buy new knives
Only went in to buy new knives, suprised at the variety of items on sale, will deffinately go again to replace further items for my kitchen
January 29, 2026
Reply from ProCook - Merry Hill
We're happy you discovered our wide selection beyond knives! It's great to know you plan to return; we appreciate your intention to consider us for more kitchen needs.
Excellent staff.
Staff are knowledgeable and helpful. Products are good quality. Store is very smart and pleasant to shop and browse in.
January 30, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff knowledgeable and helpful and enjoyed our good quality products.
Excellent customer service.
Excellent customer service. Very helpful. Great quality items and came with guarantee. We will definitely be returning to this store. Very happy customers.
January 30, 2026
Reply from ProCook - Merry Hill
We're so glad you had such a positive experience with our customer service and appreciate the quality of our items. We're happy you're pleased with your purchase and its guarantee. We look forward to your return!
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review. We are so happy you found our staff helpful and enjoyed our selection.
Very helpful assistant!
Bought a set of knives in the Sale - very helpful & friendly advice - great!
January 24, 2026
Reply from ProCook - Merry Hill
We're happy to hear that you found our advice helpful and friendly when buying your new set of knives in the Sale. Great!
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We are so happy to hear that you found everything you needed and enjoyed our staff and service.
Very helpful and friendly staff at the…
Very helpful and friendly staff at the Merry Hill Centre store.
January 27, 2026
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