I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... See more
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Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... See more
Company replied
I have previously bought from here. I decided to get 3 more knives to suit my needs. The young lady who was in the shop was polite and very proficient in dealing with my order. ( sorry can't reme... See more
Company replied
Helpful, friendly staff in the Merry Hill branch, wonderful product (Elite Tri-Ply wok)that has exceeded expectations. Would highly recommend.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
703 reviews
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Reply from ProCook - Merry Hill
We appreciate your positive feedback on our cookery items and our shop. We're so happy you enjoyed your experience!
Reply from ProCook - Merry Hill
We appreciate your kind words about our staff and products. Thank you for taking the time to share your positive experience with us!
Reply from ProCook - Merry Hill
We're so glad you enjoyed our service and found our store well-kept with lovely products! Thank you for your kind words.
I bought some stuff and the quality is…
I bought some stuff and the quality is really good
June 30, 2026
Reply from ProCook - Merry Hill
We're so pleased to hear that you are happy with the quality of your recent purchases! Thank you for your positive feedback.
Staff were so helpful
Staff were so helpful. Made it easy to find what I was looking for.
June 27, 2026
Excellent service.
June 29, 2026
Product is really good and easy too use
Staff is really help full and help me to best choice a best product for a birthday gift
June 24, 2026
great customer service helpful staff…
great customer service helpful staff shoutout to kyle and anis, will come again soon thanks!
June 22, 2026
Reply from ProCook - Merry Hill
We're glad our service and staff were friendly.
Reply from ProCook - Merry Hill
We appreciate your kind words.
Set of knives
A staff member approached us within a few minutes of entering the store. Asked if we were after anything I particular. Told her we were looking for a paring knife. She showed us where they were, gave a brief explanation of the different types. When we picked a paring knife and utility knife, she advised us taking the set of three knives as it was financially better value. So we purchased the set of knives. Was worried about walking around merry hill shopping centre with knives but they were wrapped up in ProCook wrapping paper while we were looking around the store.
June 19, 2026
Reply from ProCook - Merry Hill
We are glad to hear our staff provided helpful guidance and excellent service, ensuring you found the perfect set of knives. We appreciate you sharing your positive experience with us.
A pleasant shopping experience.
The member of staff that severed me was very knowledgeable and polite whilst I made my purchase. The store was clean and tidy and laid out well.
June 19, 2026
Knife set
The lady who served me was very knowledgeable. I was able to try out the knife set I bought to make sure it felt right in my hand. It was very well balanced and matches lovely with my new kitchen.
June 19, 2026
Reply from ProCook - Merry Hill
We're so glad our team member was knowledgeable and that you found the perfect knife set for your new kitchen! We appreciate your feedback.
Quality products and service
Excellent service from a knowledgeable young man.
Wide range of suitable products—sets of knives—at a range of prices.
June 15, 2026
Reply from ProCook - Merry Hill
We're so glad you received excellent service and found our product range suitable. Thank you for your wonderful feedback!
Sale handled purchase spice rack very professionally by…
Sale handled very professionally by polite staff!
June 13, 2026
We have purchased two lots of saucepans…happy customer
We have purchased two lots of saucepans for our families
Excellent quality
Excellent service
Now we have brought some for ourselves
Need I say more ? 😉
June 10, 2026
Reply from ProCook - Merry Hill
We are so glad you love our saucepans! It's wonderful to hear you've chosen them for your family and yourselves. Thank you for your kind words.
The lady that served us was amazing
The lady that served us was amazing, a credit to your company
June 9, 2026
Reply from ProCook - Merry Hill
We're so happy our team member provided amazing service. We appreciate your kind words!
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